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Claremont Toyota - Service Center

Claremont, CA

4.4
3,068 Reviews
Call Service Center (909) 542-1828

3,068 Reviews of Claremont Toyota - Service Center

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August 22, 2024

For the most part was very happy with the service. Very happy with the drop off More

by WARDLEON07
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Sanchez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Claremont Toyota responded

We're happy to see that for the most part, you are happy. We see you left just a 3-star rating. If there are any concerns you'd like to discuss, please don't hesitate to reach out. We're here to help. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 22, 2024

The service advisor was condensing. Even with an appoint, it took over 30 minutes to check in and 90 minutes for an oil change. He treated me poorly when I expressed my concerns More

by ANDREATEAS7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Reeder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Claremont Toyota responded

Andrea, It's very discouraging to read about this negative interaction with a member of our team. When you have a moment, we'd like to learn more about when you stopped by and who you worked with. We look forward to speaking with you soon. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 14, 2024

The service attitude is warm and thoughtful! Everything is based on customer satisfaction! We provide customers with professional knowledge introduction for each product! More

by HGB9780889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yong Zhao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Reeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Claremont Toyota responded

Thank you so much for your positive feedback! We are thrilled to hear that you found our service attitude warm and thoughtful. Ensuring customer satisfaction is our top priority, and we are glad you appreciated the professional knowledge introduction provided for each product. We look forward to serving you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

August 07, 2024

Olive (service advisor) is outstanding in her care of both our Toyota vehicles and their owners as well!! Thank you for providing quality and care. More

by JEFF_TAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olive
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Aug 09, 2024 -

Claremont Toyota responded

Hi Jeff, we're thrilled to hear about your positive experience with Olive at our dealership. Providing quality service and care is our top priority, and we're glad to hear that she exceeded your expectations. Thank you for choosing us! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

July 17, 2024

I have always been extremely pleased with my auto care experiences at Claremont Toyota. The customer service is great! More

by ALICIA815HERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

Claremont Toyota responded

Thank you for your kind words, Alicia! We are thrilled to hear that you have consistently had positive experiences at Claremont Toyota. Providing excellent customer service is a top priority for us, and we appreciate your loyalty and feedback. We look forward to serving you again in the future! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

July 12, 2024

Friendly people. The day I took my car to get service it was quick and well done. More

by MARTHAS08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know her name
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Jul 15, 2024 -

Claremont Toyota responded

Hi Martha, thank you for taking the time to leave such a positive review! We're glad to hear that you had a great experience with our service team. If you ever need anything in the future, feel free to reach out. We appreciate your business! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

July 11, 2024

Good service and clean and nice lobby, am happy with this dealer and the service. More

by RYPARADA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2024 -

Claremont Toyota responded

We are thrilled to hear that you had a positive experience with us! Thank you for taking the time to share your feedback. We strive to provide excellent service and a welcoming environment for our customers. We look forward to serving you again in the future! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

July 10, 2024

Always an easy and great experience. Very thorough on explaining maintenance done to my vehicle. Great Service Dept. More

by OLIVARESERIC74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

Claremont Toyota responded

Hi Eric, thank you so much for the kind words! We're thrilled to hear that you had an easy and great experience with our Service Department. We always aim to provide thorough and top-notch service to our customers. We appreciate your feedback and look forward to serving you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

July 06, 2024

Staff, customer service, uber free, everything is good. I visited to Claremont Toyota last timeto fix the nail on my tire, they change the new one free without any cost (my car under warranty period) More

by HUYNHUYENVU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Claremont Toyota responded

Thank you for sharing your positive experience at Claremont Toyota! We're thrilled to hear that our staff provided excellent customer service and took care of your tire issue at no cost to you. We appreciate your feedback and look forward to serving you again in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

July 05, 2024

I have been happy with the service I receive at Claremont Toyota. I appreciate Scott who is typically the person that helps me. More

by LAURA_ELIZABETH_MILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Deleon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott !!!
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Jul 08, 2024 -

Claremont Toyota responded

We're thrilled to hear about your positive experience at Claremont Toyota! We're so glad that Scott has been able to provide you with excellent service. Thank you for taking the time to share your feedback with us. We appreciate your support! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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