Claremont Toyota - Service Center

It takes a little while for customer representative to show up for writing up the order. I was a walk-in customer for oil change. The representative forgot to ask me for the car key. I returned to give hi show up for writing up the order. I was a walk-in customer for oil change. The representative forgot to ask me for the car key. I returned to give him before leaving. This is my first experience of receiving email work order. I find it unusual. Everything else was normal. During conversation, the rep. just listened, no added response or communication. Just simple question of staying or leaving during servicing. More

I scheduled an appointment for an oil change, and then was charged for a Claremont value package, which I did not agree upon, the associate who was helping me never showed me any documents and told me tha was charged for a Claremont value package, which I did not agree upon, the associate who was helping me never showed me any documents and told me that I was signing just to confirm that I did show up for my appointment, not that I was agreeing to pay over $170 to get an oil change… I had come in also with a recall letter that I wanted to have assessed for a valve issue on my RAV4, the associate told me that I shouldn’t use it right now, and I should wait until the issue actually appears on my car, even though I had voiced that I think I’m having the same issue and wanted it to be checked out. Once again a concern was just dismissed. I was in contacted via text message by the associate to let me know that I needed to have my front brakes replaced brake fluid wash, new alternators put in my car, and that in total that would cost $335 for front brakes and $195 for them to be cleaned… then when I requested the full diagnostic report, she had the technician send me photos of the brakes of my car. I had to request for a third time to have a diagnostic report sent to me so I would know exactly what’s wrong with my brakes to confirm that this repair was necessary. This unfortunately isn’t the first time that I’ve been ripped off at this location and been charged excessively, As a young woman, I feel very taken advantage of at this location and will never be bringing my car back here and will also make sure to never recommend this specific Toyota location. Considering that I then went to another Toyota location and had a diagnostic report ran on my brakes that showed that I did not need a full brake replacement, and in fact there were dust particles in my brakes, which caused them to squeak. This location is such a scam and should be reported To the business bureau. Alongside with that, it does not matter at all if you make an appointment because you will be waiting there at least five hours. And then, even if you tell them that you have a ride and you won’t be waiting on site, they then take until 5 PM to service your car and return it to you. I’m completely disappointed with my experience here and once again we’ll never be coming back and will make sure to leave reviews so people are aware of what a scam this location is. Some of the worst customer service and there is no transparency with the charging. And it is specifically this Toyota location that is ran this way. It’s disheartening to know that they would take advantage of a customer. More

Oscar was great and the service staff was wonderful at claremont Toyota got in and out quickly claremont Toyota got in and out quickly More

Nothing special to say. Everyone did their job as they should. I purchased the extended service, but was disappointed that it only covers oil change and not other filters. Everyone did their job as they should. I purchased the extended service, but was disappointed that it only covers oil change and not other filters. More

Advisor Oscar was fast and courteous. I have scheduled for 7:15am and the service was ready 9am. I was so impressed. I have scheduled for 7:15am and the service was ready 9am. I was so impressed. More

Your customer service is friendly and kept me informed. In addition, the service was quick. In addition, the service was quick. More

Random service advisor was given at the time of visit. Did not update the service status of my car that it needs to stay overnight and need to rent a car. Waited more than 4 hours waiting for nothing. Did not update the service status of my car that it needs to stay overnight and need to rent a car. Waited more than 4 hours waiting for nothing. More

Very friendly and great place to take my truck to get service also very clean place service also very clean place More

Fast and easy service, they didn’t push upsells too hard which i appreciate. If they were too pushy i would have left which i appreciate. If they were too pushy i would have left More

Great job for accommodating us during our visit. Coffee was good as we. Left with my husband's dream car. God bless you all. Coffee was good as we. Left with my husband's dream car. God bless you all. More