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Claremont Toyota - Service Center

Claremont, CA

4.4
3,068 Reviews

3,068 Reviews of Claremont Toyota - Service Center

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September 26, 2024

Luis Macias has been the best service advisor I have dealt with. He provides exceptional customer service. More

by dav1d23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Macias
Sep 27, 2024 -

Claremont Toyota responded

Thanks for the fantastic review! We're thrilled to hear that Luis Macias exceeded your expectations with his exceptional service. Your feedback means a lot to us, and we look forward to continuing to provide you with great experiences! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 26, 2024

Friendly greetings always. Service providers listen to my request. The wait time has been decent More

by BROUSSARDLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Sep 27, 2024 -

Claremont Toyota responded

We’re thrilled to hear you enjoy our friendly service and that our team is attentive to your requests. We appreciate your support and look forward to providing you with great experiences in the future! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 25, 2024

Great service love everyone at service center fast efficient and friendly. I am very happy with all the work they do and will continue to come back for all my needs!! More

by LAURAC830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Saad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Claremont Toyota responded

Laura, thank you for your fantastic review! We're thrilled to hear you had a great experience with our service center team. Your satisfaction is our priority, and we look forward to serving you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 25, 2024

Good services, but order wrong parts. I still will come again ,TOYOTA car is good. More

by MARTHACHING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Claremont Toyota responded

Thanks for your feedback! We're glad to hear you enjoyed our service. We apologize for the mix-up with your order and appreciate your understanding. We’re committed to improving and ensuring you have a great experience next time. Looking forward to seeing you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Sep 26, 2024 -

Claremont Toyota responded

Martha, We appreciate your feedback and understanding. Despite us ordering the wrong parts, we're glad you're still satisfied with the service you receive and we look forward to providing you with a 5-star experience at your next visit. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 25, 2024

Terrible dealer experience, and all I went there for was an Oil Change. The communication from the service writers is beyond terrible. I waited around for 4+ hours. After asking several times, I had to t More

by A.K.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Olive
Sep 26, 2024 -

Claremont Toyota responded

AK, This is extremely discouraging to read and your disappointment is completely justified. Your services should have been completed in a much more timely manner and your advisor should have done a much better job of communicating with you regarding the status of your vehicle. At your convenience, we'd like the opportunity to learn more about where we fell short, so we can address this appropriately with our team and make sure we're better serving our guests. Please contact us when you have a moment to speak. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 25, 2024

Friendly Quick Close to home Uber service From the first person to the last the service is awesome More

by 33ALVARADO.CA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember name
Sep 26, 2024 -

Claremont Toyota responded

We’re thrilled to hear you had such a positive experience with our team. Your feedback means a lot, and we’re glad our service made your day easier. Looking forward to seeing you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 24, 2024

Great people and they were very helpful. Had to barely worry about my car and the maintenance More

by JACKSONQUANG71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Zalibara
Sep 25, 2024 -

Claremont Toyota responded

Thanks for the awesome feedback, Jackson! We're thrilled to hear that our team made your experience smooth and stress-free. Your satisfaction means a lot to us, and we’re here to help whenever you need us! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 24, 2024

The one helping me didn’t know car specs. I had to show him what I was talking about. Lacks time management and lied about appointment time. More

by BJORDAN7711
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Ernesto Rojas Castaneda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mo Alsalamony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davy Granados
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Claremont Toyota responded

It's very important our sales team is knowledgeable about our products, which is why this is disappointing to read. We'd like to learn more about who you worked with so we can make sure they and our entire team are educated about our vehicles. Please contact us when you have a moment to speak further. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 24, 2024

Whoever is took care of me it was very un professional the auditu is very bad. I'm not gonna go back it was waste of my time and in the End haven't finish the little problem of my car. This is awful exp More

by Ivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mo Alsalamony
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Claremont Toyota responded

Ivan, It's discouraging to see that your experience here was a negative one. When you have an opportunity to speak, we'd like to learn more about when you stopped by and who you worked with, so we can address this properly. Please contact us at your convenience. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 24, 2024

I always receive friendly and professional service at each visit. Definitely one of a kind level of service, thank you! More

by ANIS.ZDIN05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rigoberto Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabricio Escobal
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Reeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Tobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Tarin
Sep 25, 2024 -

Claremont Toyota responded

Thanks for the fantastic feedback, Anis! We're thrilled to hear that you consistently enjoy our friendly and professional service. Your support means a lot to us, and we look forward to welcoming you back soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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