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Claremont Toyota - Service Center

Claremont, CA

4.4
2,976 Reviews

2,976 Reviews of Claremont Toyota - Service Center

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August 19, 2020

Great shop to service my cars over the years I trusted Phil my service advisor as well as Tony. Actually, they became as good business friends and they never attempted to sell me services that I didn’t re More

by AMEEN_ALI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil my service advisor
Aug 19, 2020 -

Claremont Toyota responded

Thank you for the kind words and I will pass this along to Phil and Tony. We look forward to seeing you on your next visit. Have a great day!

Aug 19, 2020 -

Claremont Toyota responded

Dear Ameen_Ali, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are so glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 19, 2020

Love this location, especially the staff! The staff is highly knowledgeable and always friendly and I look forward to seeing them at each visit, thanks! More

by SOPHIARENEE27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Bernal
Aug 19, 2020 -

Claremont Toyota responded

Dear Sophiarenee27, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 19, 2020

Great shop to service my cars over the years. Friendly and Pleasant atmosphere. It always is a great experience and pleasure to visit Claremont Toyota More

by RDALCOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2020 -

Claremont Toyota responded

Thank you for your positive comments. We look forward to seeing you on your next visit.

Aug 19, 2020 -

Claremont Toyota responded

Hi Rdalcor, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 19, 2020

Love this place, you can stay outside and enjoy the breeze during this pandemic. Tony is professional and explained why there is no charge this time, I almost forget it's free in the first two years or More

by GUAN, FEI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Aug 19, 2020 -

Claremont Toyota responded

Thank you for the positive comments and for being a valued customer of Claremont Toyota. We look forward to seeing you on your next visit.

Aug 19, 2020 -

Claremont Toyota responded

Hi Guan, Fei, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 19, 2020

Service advisor explained everything thoroughly and was very honest and gave me my car back way before he had promised Which I liked because i was in a hurry but needed the service on my car More

by JERRYPINEDO1026
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Zalibra
Aug 19, 2020 -

Claremont Toyota responded

We appreciate your positive feedback and I will be sure to acknowledge Scott for his hard work. Hope you have a great day!

Aug 19, 2020 -

Claremont Toyota responded

Hi Jessypinedo1026, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 19, 2020

Phil Tarin my service advidor takes excellent care of me and my car. Everyone at the dealership is very friendly. Even though everyone was required to wear a mask one employee was walking around the waitin More

by VJENK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Tarin
Aug 19, 2020 -

Claremont Toyota responded

Thank you for the positive feedback. I will also remind the staff about the proper wearing mask policy. Thanks again and we look forward to seeing you on your next visit.

Aug 19, 2020 -

Claremont Toyota responded

Hi Vjenk, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 19, 2020

I understand things are crazy right now. I was told 1.5-2 hours. Routine service took 3 hours. When I checked on my car at 3 hours, I believe I saw my paperwork sitting on the associates desk with 930 writte More

by MISHONLAZAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Medina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
Herman Sharkawi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivica Zupic, Janeth Mestas
Aug 19, 2020 -

Claremont Toyota responded

Thank you for the comments and we will strive to get better on the wait times. We will be changing some processes to help customers. I hope to see you on the next visit and let us know how we did. Thank you for being a loyal customer of Claremont Toyota.

Aug 19, 2020 -

Claremont Toyota responded

Hi Mishonlazar, Thank you for taking the time to provide feedback on your recent service visit at our dealership. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 909.542.1615 or simply reply to this email. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 19, 2020

This is the best place to bring your vehicles to, I will not go anywhere else, everyone is consistent your dealer is the best , Thank you so much . More

by RADAR7373
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wright
Aug 19, 2020 -

Claremont Toyota responded

Thank you for the positive feeback and for being a valued customer of Claremont Toyota.

Aug 19, 2020 -

Claremont Toyota responded

Hi Radar, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 19, 2020

I never experience a great dealership like Claremont Toyota they were friendly very helpful Fast That’s Why I gived them a five starts on my review. More

by SKYSCAFFOLD25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janeth Mestas
Aug 19, 2020 -

Claremont Toyota responded

Dear Sky, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 19, 2020

Phil at service is very professional. He was definitely patient with me. I’m liking all your COVID-19 precautionary measures. Aside from the wait, overall it’s ok. More

by MAGGIEANNTB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sales
Aug 19, 2020 -

Claremont Toyota responded

Hi Maggie, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

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