Back

Claremont Toyota - Service Center

Claremont, CA

4.4
2,978 Reviews

2,978 Reviews of Claremont Toyota - Service Center

Sort by
August 25, 2020

I had a great experience at this toyota location, their staff members were very nice and helpful. Phil was a great service advisor always friendly, polite, efficient, and communicative. More

by ARELI21.16-
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivica Zupic
Aug 26, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. It's really a pleasure for us to hear you had a pleasant experience at our dealership. We are happy to see Phil proved a great service! We'll be sure to share this with him!! We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 25, 2020

It was easy in-n-out faster than car service and before I knew I went home in a new car again and left a happy camper More

by LILYOLIE59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo Mostafa, Rosy Jacuinde
Aug 26, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 24, 2020

Had a good service experience with Bert, service advisor. All questions answered professionally and car returned in time. Definitely recommend the dealership for servicing and getting the job done correctly. More

by Singh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bert
Aug 26, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. It's really a pleasure for us to hear you had a pleasant experience at our dealership and Bert provided a great service for you! we'll be sure to share this with him and continue proving a great service!! We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 22, 2020

Javier is the best Service Advisor! He is so kind and always makes sure his customers are well taken care of. I will keep coming to Claremont Toyota as long as Javier is helping me out every time! More

by CRB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Bernal
Aug 26, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, janeth mestas customer relations Claremont Toyota janethmestas@claremonttoyota.com 909.542.1615

August 21, 2020

First time taking my car in for service at this dealership and I was assisted by a friendly staff throughout the whole process. Good work! More

by MAGGIE
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Javier
Aug 21, 2020 -

Claremont Toyota responded

Dear Maggie, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 20, 2020

I enjoyed my visit even though I didn’t have an appointment they took me in and my car was done faster than expected. Thanks More

by CALDERON.MAYRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Zalibra
Aug 20, 2020 -

Claremont Toyota responded

Thank you for the kind words. Hope you have a great day.

August 20, 2020

I’m really upset that I went in for an oil change service and waited over 4 hours. I was sitting outside and seen when my car was finished yet they didn’t call me for over an hour. Also I always thought to More

by PURRRFECT4ERIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
Aug 20, 2020 -

Claremont Toyota responded

I apologize for your service experience. I would like to help resolve the concern. If you would like to come in and I will make sure one of the mechanics checks and tops off your fluids. Just ask for Zupe, Customer Relations Manager. And we are working on the processes in service to get the wait times down. You can also contact me directly at 909-542-1613 for any other questions. Thank you.

August 20, 2020

There were a numbers of problems during my last appointment. I had to wait almost three hours for an oil change. I made an appointment for the oil change , but my car was not serviced until two ho More

by ECOCSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar
Aug 20, 2020 -

Claremont Toyota responded

I'm sorry to hear about your service experience. We will continue to improve so that we can make sure we reach 100% customer satisfaction. Can you contact me directly at 909-542-1613 and I would like to speak with you about the service you needed. Hope to hear from you. Thank you and have a nice day.

August 20, 2020

Everything went very well at the dealership. Very professional and well treated. Paperwork and processing went quickly. Phil made the whole process a pleasure. Will probably be back for future servic More

by VLHERNAN26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil
Aug 20, 2020 -

Claremont Toyota responded

Thank you for the kind words. I will be sure to pass this on to Phil. Hope to see you on your next service visit.

August 20, 2020

Juanita, my service advisor CALLED ME to let me know what items needed attention and what could wait until my car's next service. Appreciated not being forgotten and ME NOT HAVING TO CALL to see if my car wa More

by NENASINGS4GOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juanita Ortiz
Aug 20, 2020 -

Claremont Toyota responded

Thank you for the kind words. I will let Juanita know to keep up the great work.

...
283
...