Claremont Toyota - Service Center

3 hours for an oil change???? Don't call me and tell me the car will be ready in 15 minutes then have me wait another 2 hours. They also said I had a nail in a tire that couldn't be patched. I definitely w the car will be ready in 15 minutes then have me wait another 2 hours. They also said I had a nail in a tire that couldn't be patched. I definitely will not be coming back to get a new tire. They put the spare on but the tire light is still on. It's a full size spare so I'm assuming it should be off. Of course no one was there to explain that to me. I would most definitely recommend going somewhere else even if it's farther away. I know I will next time. More

I bought a certified used car from these people. They gave me FREE OIL CHANGES FOR LIFE!!!! Awesome, right? I'm gonna break it down real fast for you. 1. If you stay and wait for your oil change (even i gave me FREE OIL CHANGES FOR LIFE!!!! Awesome, right? I'm gonna break it down real fast for you. 1. If you stay and wait for your oil change (even if you make an appointment) it will take you 3 1/2 hours to get out of there. They will never come find you and tell you they are sorry it is taking so long. They will leave you and hide themselves so that you cannot find them and you're left there completely helpless until the Gods decide to buzz your pager and let you out of that hell hole. 2. If you drop your car off and take the shuttle home and tell them you need to be picked up at 2:00, they will not show up on time. When you call to ask them why, they will tell you they make no guarantees about pick up times and then they will show up at least an hour late. They want you to fold on your FREE OIL CHANGES FOR LIFE deal. They want to make you so insane that you never visit their service dept. again. I would rather shoot myself than walk in there again...but I will walk in there every 3 months until my car dies to get my flippin free oil change, because THEY WILL NOT GET THE BEST OF ME. JOHN DUMAS is the service agent that made me wait 4 hours. JOHN DUMAS. More