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Claremont Toyota - Service Center

Claremont, CA

4.4
2,978 Reviews

2,978 Reviews of Claremont Toyota - Service Center

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October 29, 2020

Quick drop off, and quick pick up. Love the service received call and was advised of any other service the vehicle needed. Made internet appointment. More

by JCUADRA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Sánchez
Oct 29, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

October 29, 2020

As always great customer service thank you Jeremy for always having the time or making the time to see me and having my car back in good time More

by VICKYMETOYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Saad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

October 29, 2020

No more transportation provided nor coffee nor snack provided makes waiting time so boring on that day. Claremont Toyota need to reconsidered even we are in the C 19 situation but follow the C q9 protoc More

by JWHANNY_02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Fairman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivica Zupic
Oct 29, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and really apologized that we did not informed you that we are not allow to provided transportation due to the covid-19 is not possible to use the shuttle service, same for the coffee station, but we have several beverage for the customers that we provided for free, please let me know in your further visit if you need transportation and I can definitely arrange a transportation for you with an outside vendor as uber or lift. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

October 29, 2020

All the work that they made in my car was very good, thank you so much for your attention, friendly, and services, all 100% the best More

by Carlos Barboza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Fairman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo Cardenas
Oct 29, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

October 29, 2020

Service supervisor is amazing. He makes sure everything gets done for me. Candace a service advisor always helps me and is amazing. She treats me like a VIP. I went to service at marina del Rey Toyota and More

by SINGINGPSALMS66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candace,
Oct 29, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

October 29, 2020

I am always happy with the service I receive on my now very old RAV 5 (2005). Everyone is polite and efficient. They listen to me when I tell them about any problems with the car, and they are honest and More

by NCAYOUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
phil
Oct 29, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

October 29, 2020

Quick and responsive to Automotive repairs and willing to work with customers to perform major repairs to minor repairs Pointing out safety items to be done first More

by LES.SWANK57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Look at my service invoice
Oct 29, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

October 29, 2020

Sorry can’t explain this in 25 wordsYou should have the Sorry can’t explain this in 25 words You should have the owners of the new dealership call me. As for now I wouldn’t recommend anybody to get their c More

by MBM6565
Recommend Dealer
No
Employees Worked With
Ivica Zupic
October 29, 2020

Scott Z in Service Department has taken care of my 1999 Scout. Always professional and feel comfortable only working with Scott at Claremont. Thank you. More

by NANCYBROWERMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Z in Service Department.
Oct 29, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

October 29, 2020

In the past I have had good service experience. My service tech Tony Sanchez has always been courteous and has taken good care of my Camry needs. This last time I did notice many uncomfortable change More

by JRCAMUNAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Antonio Sanchez, Service Tech
Oct 29, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are really apologized for the situation with the phone calls, I will address the issue with the service manager, about personal checks payment issue we are working hard to provided this service as soon as possible, our customers will be always our priority and I would like to offer a gas tank voucher as an apologized for our bad service over the phone. Please contact me at your earliest convenience and I will make sure you received the proper customer service, you can reach me at 909.618.5432 my cell or 909.542.1615 my direct line. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

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