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Claremont Toyota - Service Center

Claremont, CA

4.4
2,978 Reviews

2,978 Reviews of Claremont Toyota - Service Center

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November 28, 2020

I just need an air to my tires but told me that I will wait for 1 1/2 hours since I didn’t have an appointment . The worst think is that. They made me wait for 2 hours seriously for air in the tires to th More

by JADELAYGO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service department
November 28, 2020

They do a great job but take very long. Your vehicle is there all day even when your paying for the service. Oil changes take very long More

by NADINEVASQUEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

November 25, 2020

Very good service, especially by Scott Zalibra. The waiting area was clean and comfortable seating. The dealer was working on several cars at one time and did not have a major backup of people waiting More

by KRISTIE16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Zalibra
Nov 25, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

November 24, 2020

Upon arrival you can tell they have made adjustments for COVID and everyone's safety. Rather than having multiple people waiting to speak with the advisors next to each other everyone is waiting in their ca More

by PTHAIPHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier, advisor.
Nov 25, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

November 24, 2020

We are very happy with the service and knowledgeable people that help us. Each person is very nice and caring with our needs and our vehicle. More

by DOUSHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil, Xavier
Nov 25, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

November 20, 2020

Some of the employees were not wearing a face mask. Service is just out to make money and that is it. Be prepared to pay for whatever the service writer wants to do. More

by DeAlbas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy
November 20, 2020

It was a really good experience for me. I was worried about how I was going to get home and back, so the Lyft rides really helped out. Juanita called exactly when she said she would and told me what the More

by Barbara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juanita Moran
Nov 25, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

November 19, 2020

I purchased my car at Claremont Toyota and have been getting it serviced there since it was purchased in 2013. The staff has always been great. This time I had the pleasure of having Olive as the servic More

by XOVICKIOX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olive
Nov 20, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

November 19, 2020

I have purchased two cars with Claremont Toyota. I have also sent family members to the stellar salesman Bruce who is the best at what he does. I have the lifetime oil change and service both cars with Cl More

by LINDA_MIKELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

November 19, 2020

It took 3 1/2 hours with an appointment for an oil change and extra 3 hours to change a bulb. This was such an inconvenience for me. More

by REY2626
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabriel Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Bates
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Fairman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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