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Claremont Toyota - Service Center

Claremont, CA

4.4
2,979 Reviews

2,979 Reviews of Claremont Toyota - Service Center

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December 15, 2020

When I bought my 2019 Tundra, Claremont Toyota agreed to a free "lifetime Toyota Care" meaning I get free oil changes and tire rotations based upon a maintenance schedule beyond the 2 years that comes stand More

by MULLVAINJC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember the name of the person who "helped" me but he's probably not the problem anyways.
December 15, 2020

No complaints at all. They have always been prompt and courteous. The service department is efficient and professional. I will be back for future service! More

by JEFFROCCO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Advisor
Dec 15, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

December 12, 2020

I bought my car at Claremont Toyota and have always gone there for my service and totally trust them. Bert Gonzalez Is great about explaining what service is needed. More

by PIPEMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bert Gonzales, service
Dec 14, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

December 11, 2020

I only trust my Toyota to be repaired at Claremont Toyota, and I trust Scott Zalibra to give me his professional advice. Thank you Claremont Toyota and Scott! More

by SAM.RODR.21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Zalibra Sevice dept
Dec 14, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

December 10, 2020

Everyone was really helpful and nice. They couldn't find my car when I was called to pick it up. They had the wrong license plate number listed on the papers. Most likely because I bought the car here and More

by PLBROWN67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot remember their names
Dec 10, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

December 10, 2020

This was my second visit. I used a prepaid service I got the first time. No pressure to do services, she just reviewed what was recommended. The service rep, Olive, very knowledgeable, and the intake repre More

by DMACIAS001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olive and Ed, both in service dept.
Dec 10, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

December 09, 2020

You sold me tires with hazard coverage but u can’t fix a tire with a nail in it? I booked an early am so you can repair it More

by D.PIIWAA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar service dept
Dec 09, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are very sorry to heard that you experience a poor service please allow me to take care of your vehicle and make sure we repair the tire at your earliest convenience, you can contact me at 909.542.1615 or my cell 909.6185432 We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

December 09, 2020

3 hr wait and u didnt even change the oil in car. Ridiculous. THIS IS JUST UNCALLED FOR.. no updates , had to ask if my car was ready.. More

by JOJOCP11
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeremy
Dec 09, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are very sorry to heard that you experience a poor service and not receipt the correct update for your vehicle. I would like to have your vehicle for special detail as a courtesy for the bad service we provide for you, please allow me to take care of your vehicle at your earliest convenience, you can contact me at 909.542.1615 or my cell 909.6185432 We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

December 09, 2020

The service is well managed.i Usually deal with Tony Sanchez,he is right on top on your problems. I usually pick my truck up the same day.Also,high praise to service technician TROY ONO !!!!! THANKS A More

by ODIE301@OUTLOOK.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Fairman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Araiza
Dec 09, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

December 09, 2020

The service righter was not responsible..!he was very late with service on hybrid Corolla. Didn’t check on me after promised time simple service More

by JEN_0175
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hany Gaied
2.0
This rating includes all reviews, with more weight given to recent reviews.
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