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Claremont Toyota - Service Center

Claremont, CA

4.4
2,718 Reviews

2,718 Reviews of Claremont Toyota - Service Center

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August 28, 2020

BERT IS MY GO TO MAN. HE DOES EXCEPTIONAL WORK FOR HIS CUSTOMERS AND IS ALWAYS THERE TO ANSWER ANY QUESTIONS YOU MAY HAVE. I HAVE BEEN GOING TO BERT FOR YEARS AND HE IS VERY FRIENDLY AND COMPASSIONATE AB More

by ANTHONYTIFFANI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BERT GONZALEZ
Aug 29, 2020 -

Claremont Toyota responded

Thank you for the positive feedback. Hope you have a great day and we look forward to seeing you on your next visit.

August 28, 2020

Did complimentary oil change & they forgot to screw the passenger side of front lower engine splash shield. Technician: 121 - Cabuto, Sergio. Adv. 152-Harrington, Candace. More

by REYROSE97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Advisor: 152-Candace Harrington, Tech -121-Cabuto, Sergio
Aug 29, 2020 -

Claremont Toyota responded

Good Morning. I'm sorry to hear about the service experience. We pride ourselves on customer service and I would like to make this right. You can contact me and bring the vehicle in so that we can make the appropriate repairs. I can have one of our service technicians handle it right when you get hear. You can contact me at 909-542-1613. My name is Zupe.

August 27, 2020

Fast service! Best customer service I have received in the years working with this Toyota location! Will only go to Olivia for all future work. More

by Anthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Vedoy
Aug 27, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 27, 2020

When we bought our car we were told that regular maintenance would be free. Then today we were told it would be $79! Bait & Switch! More

by MICHELLE.ROBBINS88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott
August 26, 2020

Jeremy W. always the best service advisor! He always goes the extra mile for his customers. He is honest and completely transparent. I 100% recommend him, always! More

by CICIGARCIA0401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wright
Aug 26, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We are so glad to hear you had a pleasant experience at our dealership, and it's a pleasure to hear good comments about our team members like Jeremy! we will share your feedback with him for sure! We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 26, 2020

Never received a call when my car was ready to be picked up. Dropped off at 8:30 AM and picked up at 5:00 PM. Thanks! Not sure about the new owners. If they discontinue the free oil changes offered by the p More

by MAUSMCHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Phil somebody
August 26, 2020

Every visit is a pleasant experience. The staff is friendly and quick to answer all of my questions. I service all of my Toyota’s here and look forward to buying my next from this dealership. More

by SJUAREZ4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Lopez
Aug 26, 2020 -

Claremont Toyota responded

Dear SJuarez4, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 26, 2020

I brought my car in for service the dealership was really clean I dealt with service writer Javier Bernal he was professional courteous and it was overall a great experience. More

by AYALABASEBALL10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Bernal
Aug 26, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership and it's really a pleasure to heard that Javier Bernal provided an excellent service! We appreciate your business and value you as a customer. Sincerely, janeth mestas customer relations Claremont Toyota janethmestas@claremonttoyota.com 909.542.1615

August 26, 2020

The service was very good. My only complaint was that I did not think to bring a sweater or a long sleeved shirt and it was FREEZING in the waiting area. Finally went outside. More

by PAMCREEL
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy W was very good and friendly.
Aug 27, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are so glad to hear you had a pleasant experience at our dealership! sorry to hear about the A/C was to high, and thanks for the information we will take care of that immediately We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 25, 2020

Great service as usual, employees are amazing. Competitive pricing . Service was very efficient . I will continue to bring my business to Claremont Toyota. Keep up the great work! More

by M.F.MORAN1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janeth Mestas
Aug 26, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

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