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Claremont Toyota - Service Center

Claremont, CA

4.4
3,068 Reviews

3,068 Reviews of Claremont Toyota - Service Center

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March 15, 2022

It is doing a good job bundling customers service. Continue doing the good job. Thank you More

by RAH4AND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Claremont Toyota responded

We are pleased to hear that you had an enjoyable experience here with us! We can't wait to see you again! Regards, Zupe Customer Relations Manager zupe@claremonttoyota.com

March 15, 2022

Service was great but you lack attention to customer, I was supposed to have been picked up but , somehow my ride got canceled I was stranded there from the moment I left my truck until almost 7pm More

by MADYR_45SHIELY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Claremont Toyota responded

We're discouraged to see you had to wait for your truck's services to be completed. I'd like to learn more about why you weren't provided a ride, so we can make sure this doesn't happen again. Please contact me when you have a moment to speak. I look forward to hearing from you. Regards, Zupe Customer Relations Manager zupe@claremonttoyota.com

March 15, 2022

Overall pleased with the service. I wish there was a way to expedite very routine service, like an oil change. It took almost 3 hours to complete. More

by RAYSHEPRAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia,Vedoy,Pratt
Mar 15, 2022 -

Claremont Toyota responded

Ray, We understand your time is valuable and we're disappointed it took nearly 3 hours to complete an oil change. We'll be addressing this with our team and emphasizing the importance of making sure basic services are completed in a more timely manner. We look forward to seeing you at your next visit and taking care of you promptly. Regards, Zupe Customer Relations Manager zupe@claremonttoyota.com

March 15, 2022

Muy bien servicio todo el personas es muy amable y trata siempre de ayudarte en todo lo que puede y muy buenos carros ya sean nuevos o de segunda siempre salen buenos y lo que te dicen te lo cumplen yo agar More

by Ana jacobo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Fairman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Gomez
Mar 15, 2022 -

Claremont Toyota responded

Hola Ana, Gracias por esta revision positiva! Saludos, Zupe Customer Relations Manager zupe@claremonttoyota.com

March 15, 2022

Got the job done and helped me return to the dealer by a lift. Thank you More

by HIZAKEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Claremont Toyota responded

We appreciate you taking the time to leave this awesome review and we hope to hear from you again! Regards, Zupe Customer Relations Manager zupe@claremonttoyota.com

March 15, 2022

Dropped truck off at 2:15pm, with a 2:30 appointment. About 4 hours later, I get a call saying that they had only done the oil change. Said there were some other issues, but wanted to know if I still wan More

by DAVIDCSPRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Claremont Toyota responded

David, It's never our intention to inconvenience our customers, which is why this is discouraging to read. We must provide better communication and more prompt service. We'll be using your experience as a learning opportunity and will work to make sure that we're more accommodating. Should you like to discuss this any further, please feel free to contact me. I'm here to help. Regards, Zupe Customer Relations Manager zupe@claremonttoyota.com

March 15, 2022

The service department is great and the customer relations Manager is top #1 They shuttle me to my home and back and that was very convenient I recommend this deal to everyone. Phil is great , but More

by RODRIGUEZ.CARLOS25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil
Mar 15, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

Mar 15, 2022 -

RODRIGUEZ.CARLOS25 responded

rodriguez.carlos25@yahoo.com

March 15, 2022

the service department was great and the service advisor candace was very friendly and helpful More

by JOEROSE2473
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

March 15, 2022

Claremont Toyota was very, very helpful and kept me informed. I highly recommend. The rats ate my electrical system, and Olive and your Service Mgr worked with me in securing my insurance coverage an More

by ORVAN28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olive in the Service Department - she is fabulous
Mar 15, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

March 15, 2022

fast and efficient! ! friendly staff :) i just moved over here from riverside and it was nice to go to a welcoming dealer More

by Kylie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

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