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Claremont Toyota - Service Center

Claremont, CA

4.4
3,066 Reviews
Call Service Center (909) 542-1828

3,066 Reviews of Claremont Toyota - Service Center

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January 07, 2025

Claremont Toyota is a very good company to service an and buy a car. I love servicing my car there . More

by FOK714BNET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2025 -

Claremont Toyota responded

Thanks for your feedback! We're thrilled to hear you enjoy servicing your car with us. Your satisfaction is important, and we appreciate your support. If there's anything we can do to earn that fifth star, let us know! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 06, 2025

You need to work on customer service. Some of your employees are so rude and disrespectful. More

by RTAMURA909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn’t work with this person
Report | Print
Jan 07, 2025 -

Claremont Toyota responded

You should be receiving 5-star service from everyone here, which is why this is discouraging to read. When you have an opportunity to speak, we'd like to learn more about these negative interactions, so we can address this with our team and make sure you and all of our guests are receiving the best service possible. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 06, 2025

I love my Bz4X and the service department at Claremont. Toyota. Olivia, my go to associate always makes me feel special and gets me out quickly. More

by CRAIGROBERTS001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yong Zhao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Olivia/Olive from the service department.
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Jan 07, 2025 -

Claremont Toyota responded

Thanks, Craig! We're thrilled to hear you love your bZ4X and had a great experience with Olivia in our service department. We appreciate your kind words and look forward to seeing you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 06, 2025

I recently had the pleasure of purchasing a 2024 Prius from Claremont Toyota, and I couldn't be more thrilled with my experience. From the moment I walked through the doors, the staff greeted me with warm More

by Erik von Wodtke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Claremont Toyota responded

Thanks for the fantastic review, Erik! We’re thrilled you had such a positive experience with our team and love your new Prius. Your feedback on our commitment to customer satisfaction means a lot to us. Enjoy driving your dream car, and we appreciate your recommendation! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 04, 2025

Olivia is wonderful! Blah blah blah blah blah blah Blah blah blah blah blah blah blah More

by CDNETZERO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia
Report | Print
Jan 06, 2025 -

Claremont Toyota responded

We're thrilled to hear you had a great experience with Olivia. Your feedback means a lot to us, and we're glad she made a positive impression. Looking forward to seeing you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 04, 2025

The dealership is great but my service guy was not that great he did soso More

by BOBGBATMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Report | Print
Jan 06, 2025 -

Claremont Toyota responded

It's important you're receiving 5-star service from everyone here and it's disappointing to see that was not the case. We'd like to learn more about where your advisor fell short so we can address this appropriately and make sure we're better serving all of our guests. When you have a moment to speak, please contact us. We look forward to hearing from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 03, 2025

bad customer service they dont follow on the parts to fix my issue on the time they toll me More

by ART.MG1916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Reeder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2025 -

Claremont Toyota responded

Art, We're disappointed to read about this lack of follow-up. If this issue with your vehicle still has not been fixed, please contact us at your earliest convenience and we will be happy to assist you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 03, 2025

Friendly attentive I think I would buy at Toyota again and thank you for your kindness More

by ARTEAGAF2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nestah Arredondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Claremont Toyota responded

Thank you! We’re thrilled to hear you had such a positive experience with us. Your kind words about our team mean a lot, and we look forward to serving you again in the future! Enjoy your ride! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 03, 2025

It's great that we can handle things so efficiently even without an appointment! Will choose here next time. More

by 8600172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Tobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Claremont Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with our walk-in service. We look forward to welcoming you back next time! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

December 31, 2024

Took very long (3 hours quoted 2 once arrived) for basic 15,000 service that I had an appointment for. Service tech overfilled my tires 7 psi over door sticker recommendation. Very disappointed. Waiting are More

by DF
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
Report | Print
Jan 02, 2025 -

Claremont Toyota responded

This is extremely discouraging to read. We take pride in providing both prompt and accurate service and we're disappointed that didn't happen. We're also disappointed to see you were unhappy with our waiting area and amenities. Your feedback is extremely important to us and allows us to better serve our guests, which is why we'd like the opportunity to speak with you about this further. Please contact us when you have a moment. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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