Claremont Toyota - Service Center

Claremont Toyota responded

We are ecstatic to hear that you always have an enjoyable experience here with Phil. We look forward to seeing you at your next service visit! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Claremont Toyota responded

We can't wait to let Kevin know about your awesome review! You know you're always welcome to come back to see us anytime you want! Thanks so much again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Claremont Toyota responded

We're happy that Daniel provided you with 5-star service and helped resolve this glove compartment issue. We appreciate you stopping by and we look forward to providing you with top-notch service at your next visit. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Claremont Toyota responded

We are thrilled to hear that you had an outstanding experience here with us! Please let us know if we can help you with anything else! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Claremont Toyota responded

We couldn't be happier to see that Phil and Henry went above and beyond to provide you with a quality experience. Thank you for this great review and we look forward to serving you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Claremont Toyota responded

It's a team effort here and we're so pleased to see our team constantly takes great care of you. We hope to see you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Claremont Toyota responded

We take pride in providing quality service and it's discouraging to see that's not what you've received. We'd like to learn more about where we've fallen short, so we can address this appropriately with our service team. Please contact us when you have a moment to discuss your recent visit further. We look forward to hearing from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Claremont Toyota responded

Providing quality service and communication is vital, and it's clear that's not what you received. We'd like to learn more about when you stopped by, so we can discuss this with your service advisor. Please contact us at your convenience. Thank you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

JOSIE21GAR responded

I was there on Monday. I went to get serviced on my car, I even took a coupon I got on your website, I don’t think it was even taken in consideration. The service member even took my information for a payment plan due to my car payment was due so funds were limited and he even stated I qualify for $2,600 and I asked twice about it and he said the cashier was going to let me know how much I was going to pay but I ended up paying the full amount since he didn’t note down the payment plan with sunbit (I believe that’s the name of the payment plan). I was also going to get charged for a nail on my tired but the fee was removed due to my life time warranty on the tires and the service member said he was going to order me a new tire but the cashier said he didn’t. I left very disappointed and upset. I know the wait time can change but from 2 hours to 6 hours… that’s too much of a difference.

Claremont Toyota responded

We appreciate your patience and your feedback. We must provide much more prompt service and will be using this as a learning opportunity and addressing this properly. We hope your vehicle's running like new now and should you like to discuss your experience further, please feel free to contact us. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Claremont Toyota responded

It's a pleasure to hear that we got you back on the road as soon as possible! Can't wait to see you back here again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500