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Claremont Toyota - Service Center

Claremont, CA

4.4
3,094 Reviews

3,094 Reviews of Claremont Toyota - Service Center

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February 13, 2025

Service technician Oscar Vergara is an excellent employee. New service technician employee Zupe 2.0 is always doing a great job. I wish the customer service center waiting area had hot chocolate, More

by ANDRWII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Vergara
Feb 14, 2025 -

Claremont Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear about your positive experiences with Oscar and Zupe 2.0. We appreciate your suggestion for hot chocolate in the waiting area and will definitely take it into consideration for our valued senior customers. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

February 11, 2025

Great customer service friendly people and timely service. Easy financing and good price for the work More

by MISMOCHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Feb 13, 2025 -

Claremont Toyota responded

We're thrilled to hear you had such a positive experience with our team. We pride ourselves on friendly service and great value, so your feedback means a lot to us. Looking forward to serving you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

February 11, 2025

The sales person was very helpful, his name is John Zhao, dedicated and Chinese-speaking. He tried to locate the car we were looking for and finally found it. More

by SIMONYE8787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davy Granados
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zhao
Feb 13, 2025 -

Claremont Toyota responded

We’re glad to hear that John provided you with excellent service and helped you find the car you wanted. Your feedback is greatly appreciated, and we hope to see you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

February 11, 2025

I had a great experience with this dealership! They were efficient, kind, and very helpful. Definitely plan to bring my vehicle back again More

by PRISCILLA.CRUPI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Tobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Claremont Toyota responded

Priscilla, we’re thrilled to hear about your positive experience! Our team strives to provide efficient and friendly service, and it’s wonderful to know you felt supported. We look forward to welcoming you back for your next visit! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

February 07, 2025

Cuando lleguè me dejaron esperando mucho tiempo para coger el carro, pero lo entregaron pronto More

by FATIMA132000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis R Macias
Feb 10, 2025 -

Claremont Toyota responded

Gracias por tus comentarios, Fatima! Agradecemos su paciencia durante la espera y nos alegra saber que la entrega se realizó sin problemas. Su experiencia nos ayuda a mejorar aún más nuestro servicio. Esperamos poder servirle nuevamente! Saludos, Equipo de Atención al Cliente guestrelations@claremonttoyota.com 909-625-1500

February 07, 2025

This was my first time at the service department of Claremont Toyota with my new 2024 RAV4 Prime. The service went well, the car is running great, I would suggest faster turnaround once the vehicle has More

by TMWRIGHT5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Claremont Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear your first experience with our service department went well. We appreciate your suggestion about turnaround times and will definitely take it into consideration to enhance our service. Enjoy your new RAV4 Prime! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

February 06, 2025

Clean and attentive. Need to be better with due time and delays. I was told it would take 1.5hrs total time was 4hrs till completion. More

by Menard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Feb 06, 2025 -

Claremont Toyota responded

We appreciate both your business and your feedback. We're disappointed that services took much longer than expected. We will be sure to address this with our team and make sure we're providing more accurate estimates, as well as completing services in a more timely manner. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 30, 2025

It was an extremely long wait times to get my oil change. There were so many mechanics and couldn't do a simple oil change... More

by MICHELLE-JAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Reeder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Tobar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Claremont Toyota responded

Michelle, Your time is valuable, which is why we're disappointed to see it took this long to complete an oil change. When you have an opportunity to speak, please contact us, as we'd like to learn more about when you were here so we can look into what caused this delay. We hope to hear from you soon. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 29, 2025

The dealership was such a great place to shop for a car. I had gone to other dealerships and nothing can compare to this one. More

by Belen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Salas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendy Villela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Claremont Toyota responded

Belen, thank you for your fantastic review! We're thrilled to hear that your experience with us stood out among the rest. Our team works hard to provide exceptional service, and we’re glad you felt that during your visit. Enjoy your new car! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 29, 2025

Great customer service. Great prices Ask for Michael Lopez if you are looking for a service advisor. More

by Keluarga Toyota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lopez
Jan 30, 2025 -

Claremont Toyota responded

Thank you for your kind words! We're thrilled to hear you had a great experience with our customer service and pricing. Michael Lopez will be delighted to know you mentioned him. We appreciate your support and look forward to serving you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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