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Claremont Toyota - Service Center

Claremont, CA

4.4
2,624 Reviews

2,624 Reviews of Claremont Toyota - Service Center

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May 17, 2024

The service was excellent. I loved how I received a phone call telling me it was time. I knew it was time, but I received the phone call by 10am the day after my odometer cha More

by ELMAGNIFICORUDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
May 20, 2024 -

Claremont Toyota responded

Hi Rudy, thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the excellent service and that our team was able to assist you in a timely manner. We appreciate your feedback and look forward to serving you again in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 17, 2024

Great and wonderful service has been delivered to me. As always looking forward to the next maintenance. More

by KCLANY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Zalibra
May 21, 2024 -

Claremont Toyota responded

Hi KCLANY, thank you for your kind words! We are thrilled to hear that you had a great experience with our service. Looking forward to assisting you with your next maintenance. Let us know if there is anything else we can help with. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 17, 2024

I've used several delearships over the years. Your dealership has caused me to take notice of the attentive staff and customer support. I have been treated very well and have had short wait times More

by RICO.PHILLIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
May 21, 2024 -

Claremont Toyota responded

Hey Rico, thank you so much for your kind words and for choosing our dealership for your service needs! We're thrilled to hear that you had a great experience with our staff and technicians. Your satisfaction is our top priority, and we look forward to serving you again in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 17, 2024

Claremont Toyota service center advisor was very friendly and got my car serviced as promised. More

by CONCETTA19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Sanchez
May 21, 2024 -

Claremont Toyota responded

CONCETTA19, thank you for sharing your positive experience with our service advisor at Claremont Toyota. We are delighted to hear that your car was serviced promptly and that you received friendly assistance. Your feedback is greatly appreciated and we look forward to serving you again in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 17, 2024

thank you very much for the service you gave me and the kindness. thanks thanks. More

by RAMONSOLO54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Claremont Toyota responded

Hi RAMONSOLO54, we're delighted to hear that you had a positive experience with our service. We appreciate your kind words and are grateful for your feedback. If you need any assistance in the future, please don't hesitate to reach out. Thank you for choosing us! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 17, 2024

Sales, finance and service departments were all extremely pleasant to work with. They were efficient, conscientious and cared about our concerns. TY More

by RITROJET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Imber Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Claremont Toyota responded

Hi RITROJET, thank you for your kind words! We are thrilled to hear that you had a positive experience with our sales, finance, and service departments. Customer satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 17, 2024

Customer service awesome , resolution to my problem was poor. Took in my vehicle with an obvious issue that was pointed out the technician couldn’t figure it out. Something that should be within warranty More

by HARVYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Claremont Toyota responded

Harvya, While pleased to see you received quality customer service, we're disappointed we were unable to duplicate this vehicle issue. At your convenience, we'd like to learn more about this and schedule a ride along with a technician, so we can try to diagnose this concern. We look forward to speaking with you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 15, 2024

They left my keys in the center cup holder where I spilled a drink. They could obviously see there was a lot of soda in the center and still left my keys completely submerged. More

by FULLAUTOONLY.CA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t recall
May 16, 2024 -

Claremont Toyota responded

We must be more careful when placing keys in our guests' vehicles, so something like this does not occur. We would like to speak with you about this further, as both your opinion and satisfaction are important to us here. Please contact us at your convenience. We look forward to hearing from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 15, 2024

They parked my car and never told me it was completed, I was waiting for a really long time until I seen my car was parked, I had to go ask for my keys. More

by LANEYRASCON94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Claremont Toyota responded

Laney, We must be providing better communication and letting guests know when their vehicle is ready. We appreciate you bringing this to our attention, as we'll be using this as a learning opportunity to better serve you and our guests in the future. We hope your vehicle's running like new again and we look forward to providing you with the 5-star service you deserve at your next visit. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 15, 2024

My sales representative Luis Medina was great and was always keeping me inform when my car was available More

by AVILLA518
Recommend Dealer
Yes
Employees Worked With
Luis Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Claremont Toyota responded

Hi AVILLA518, thank you for sharing your positive experience with Luis! We're thrilled to hear that he provided you with excellent service and kept you informed throughout the process. If you have any other feedback or questions, feel free to reach out. We appreciate your support! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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