Claremont Toyota - Service Center

Very pleased, but my concern was not addressed. Im still concern about that and worried. Im still concern about that and worried. More

We tried to buy a car and the 12V battery was dead. They couldn’t fix it until the next day. While we were waiting we ended up buying a Tesla instead They couldn’t fix it until the next day. While we were waiting we ended up buying a Tesla instead More

Olive scolded me like a child when I didn't understand her, then continued to scold me via text. If your dealership can't do the work or needs to upcharged, just say so. her, then continued to scold me via text. If your dealership can't do the work or needs to upcharged, just say so. More

This dealership is clean, friendly, and efficient. They noticed a leak on my routine visit and were able to schedule a new appt Quickly to resolve the issue. They noticed a leak on my routine visit and were able to schedule a new appt Quickly to resolve the issue. More

Carlos was a pleasure to work with. Very knowledgeable and helpful. Service was great and sales was straightforward! Very knowledgeable and helpful. Service was great and sales was straightforward! More

Good customer service No over charge at all On time to deliver the car Nice waiting area deliver the car Nice waiting area More

Very helpful and efficient. Provided a loaner car that helped me out tremendously and didn't pay for anything Provided a loaner car that helped me out tremendously and didn't pay for anything More

It was really great but in my last visit I was very disappointed they were not nice or respectful when they told me that I gave to paid for my diagnostic even when I’m paying extra for extended warrant disappointed they were not nice or respectful when they told me that I gave to paid for my diagnostic even when I’m paying extra for extended warranty More

Advisor Olivia forgot about me and never came back to get me or check on my work order. I was the last person there and waited a total of 3 hours for a basic oil change. Worst part was that my car was finish me or check on my work order. I was the last person there and waited a total of 3 hours for a basic oil change. Worst part was that my car was finished in 1 hour and I could see it across the street when they parked it. Of course I didn’t know it was done or I would of asked someone, maybe Olivia but she was too busy getting ready to leave the dealership for the day than servicing her client. I usually go to Glendora Toyota, this would never happen there. Claremont is around the corner from me but there’s a clear hole in the systems in place here. Management clearly is lacking. Someone should always be on top of cars being finished and making sure the customers aren’t just sitting around for lack of system checks in place. I called the service manager Tony Sanchez and all he had to say was sorry. Didn’t even offer me anything like 10% off if you give us another chance etc to show he’s sorry to wasting 3 hours of my time and making me miss a very important appointment I had that day at 6pm. More

Very prompt and accurate. Lounge was nice to provide water and vending machines to help with the wait! Lounge was nice to provide water and vending machines to help with the wait! More