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Claremont Toyota - Service Center

Claremont, CA

4.4
2,969 Reviews

2,969 Reviews of Claremont Toyota - Service Center

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January 30, 2025

It was an extremely long wait times to get my oil change. There were so many mechanics and couldn't do a simple oil change... More

by MICHELLE-JAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Reeder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Tobar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Claremont Toyota responded

Michelle, Your time is valuable, which is why we're disappointed to see it took this long to complete an oil change. When you have an opportunity to speak, please contact us, as we'd like to learn more about when you were here so we can look into what caused this delay. We hope to hear from you soon. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 29, 2025

The dealership was such a great place to shop for a car. I had gone to other dealerships and nothing can compare to this one. More

by Belen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Salas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendy Villela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Claremont Toyota responded

Belen, thank you for your fantastic review! We're thrilled to hear that your experience with us stood out among the rest. Our team works hard to provide exceptional service, and we’re glad you felt that during your visit. Enjoy your new car! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 29, 2025

Great customer service. Great prices Ask for Michael Lopez if you are looking for a service advisor. More

by Keluarga Toyota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lopez
Jan 30, 2025 -

Claremont Toyota responded

Thank you for your kind words! We're thrilled to hear you had a great experience with our customer service and pricing. Michael Lopez will be delighted to know you mentioned him. We appreciate your support and look forward to serving you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 28, 2025

I felt misled and taken advantage by the service advisor. The service advisor did NOT review the concerns about my vehicle. It says he did but he did NOT. I was also asked to sign paperwork electronically More

by TAMMIAUSTIN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hugo a Ruiz Esquivel
Jan 29, 2025 -

Claremont Toyota responded

Tammi, Transparency is very important to us here, which is why this is discouraging to read. When you have an opportunity to speak, please contact us directly, as we'd like to learn much more about what transpired. We look forward to hearing from you soon. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 24, 2025

I had the break flui, pads and rotar replaced and my breaks still squeak. Took the car in for service and mentioned it and was told that they would sand the rotar but it’s still making noise. Called and More

by MALYN118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t see name
Jan 27, 2025 -

Claremont Toyota responded

We're disappointed to see this noise persists and you're having issues reaching someone about this concern. Please contact us at your earliest convenience and we will be happy to assist you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 24, 2025

I took my car for an oil change. Tire pressure was fine. After picking up my car my tire pressure light went on. Turns out the dealer set my tires to 40psi instead of 35 psi as it sh More

by KRISTINA0_6
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil and Mike
Jan 27, 2025 -

Claremont Toyota responded

Kristina, We're disappointed to see you're dissatisfied. We'd like to learn more about this and look into our team's findings about your tires and your sensors. Please contact us when you have a moment to speak. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 23, 2025

Even with an appointment, it just takes too long, especially at the end of the service. My car sat in the completed area for 30 minutes and I record no notification. The receptionist that my car was More

by BILLY Z
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Reeder
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Tobar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Claremont Toyota responded

Billy, We appreciate both your patience and your feedback. There are definitely improvements that can be made to this process, so we can ensure we're getting vehicles back to customers sooner once their services are completed. When you have an opportunity to discuss this further, please contact us as your feedback will allow us to improve. We look forward to speaking with you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 23, 2025

Took my car right away, clean facility pretty quick service with free lyft service back home. More

by YME25.YE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Fraire
Jan 24, 2025 -

Claremont Toyota responded

Thanks for the fantastic review! We're thrilled you had a great experience with our quick service and clean facility. It’s our goal to make everything as convenient as possible. Safe travels! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 23, 2025

great delaer with great customer service . been shopping from here for years and referred all my friends and family here as well More

by NISARSAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Tobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Claremont Toyota responded

Thank you for your wonderful review! We're thrilled to hear you've had great experiences with us over the years. Your referrals mean the world to us, and we look forward to continuing to provide you and your loved ones with excellent service! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 22, 2025

On time and good services courtesy and lobby clean and friendly stuff. Thank you for the service More

by CHAHUI17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Tobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Claremont Toyota responded

Thank you for taking the time to share your rating! We're so happy to hear our team delivered a stellar experience. We look forward to working together again in the future! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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