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Claremont Toyota - Service Center

Claremont, CA

4.4
2,956 Reviews

2,956 Reviews of Claremont Toyota - Service Center

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January 21, 2025

I was very appreciative of how quick the service was and how direct they were with what my car needed More

by CELESTE_199839
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisela Guzmán
January 21, 2025

I am so glad to be here for you guys and I’m glad to see you and your work More

by JOEP54520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

I recently had an issue that I was firmly in the right and your service manager , after patiently hearing my concerns agreed that I was entitled to a full refund. That’s why I come here. Also I experience More

by STRUMMER8318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

Olive is an AMAZING service advisor! She is so welcoming and knowledgeable! I request her each time I come in for service! More

by DAMON.NANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Alsalamony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baher Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

At arrival I was checked in quickly service was on my van was done at a good time my wait was very minimal More

by COLRUDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknow
January 21, 2025

Our sales rep Ernesto seemed uninterested iin helping us during our entire time we were there. More

by TRISHPRZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ernesto Rojas Castaneda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mo Alsalamony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Ramirez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Claremont Toyota responded

Trish, Our guests deserve our full attention while they are here and we're discouraged that is not what you received from your sales rep. We'd like to learn more about your visit and assist in any way we can. Please contact us at your convenience. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 20, 2025

Staff very friendly and professional! Made sure all my questions and concerns answered. My truck was ready when promised More

by LIESWITHDOGS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teddy Tobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Claremont Toyota responded

Thank you for your fantastic review! We're thrilled to hear that our team provided friendly and professional service. It's great to know your truck was ready on time and all your questions were addressed. We appreciate your support and look forward to serving you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 20, 2025

Free 15,000 mile work was done efficiently. Nice customer lounge. I was surprised that they wanted to charge me for a new cabin filter. All maintenance for the first two years or 25,000 miles w More

by DANEMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Claremont Toyota responded

We're glad that overall you had a quality experience. Should you like any further clarification on what is covered for the first 2 years or 25,000 miles, please contact us and we'd be happy to go over that with you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 20, 2025

Claremont Toyota have consistently completed and honored to the best of their abilities the scheduled maintenance requirements of my vehicle's warranty provided services. More

by DELEON30
Recommend Dealer
Yes
Employees Worked With
N/a
Jan 21, 2025 -

Claremont Toyota responded

We're thrilled to hear that you’ve had consistent and positive experiences with our service team. Your satisfaction is important to us, and we appreciate your feedback as we strive for that perfect 5-star experience. Looking forward to seeing you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 18, 2025

Several advisors had an attitude, check out clerk attendants were dismissive, the service took 4 hours waiting More

by CTIGL15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wendy Villela
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Claremont Toyota responded

It's important we are providing both prompt and quality service, which is why this is discouraging to read. Should you like to discuss your recent visit in any further detail, please don't hesitate to contact us. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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