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Claremont Toyota

Claremont, CA

Overview
Employees
Reviews
Vehicles
4.5
4,738 Reviews
A graduate of the University of Northern Iowa, David Wilson has been involved in the automobile industry for nearly 40 years. He was vice president and general manager of Covey Lincoln Mercury in Phoenix, Arizona, for five years before coming to Toyota of Orange in 1982. Before buying out the owner of Toyota of Orange in 1985, he was the vice president and general manager. Mr. Wilson is now the owner and president of sixteen automobile dealerships - employing nearly 2000 people. Sales for these corporations now total just under $2 billion annually, making the Wilson Automotive Group one of the ten largest dealership chains in the nation. Claremont Toyota is committed to providing the care and expert service that our guests come to trust. Our Toyota-trained technicians have spent thousands of hours understanding each and every Toyota vehicle and use only Genuine Toyota parts to service and repair your Toyota. Come see for yourself how our team of experts help keep your Toyota a Toyota. Claremont Toyota has expert technicians on staff to handle your repair needs or oil changes, tire rotations, battery replacement, brake repairs and all other Toyota Factory Scheduled Maintenance.
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601 Auto Center Dr

Claremont, CA

91711

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Showing 4,738 reviews

May 15, 2024

Good service quick to get the car out of the service department And nice people. More

by M.MORALES0732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Claremont Toyota responded

Hi M, thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our service quick and our team friendly. We appreciate your feedback and hope to see you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 15, 2024

Great service. Knowledge advisors. Comforting waiting room. Good communication from the advisor. I’ll be back for my next service. More

by HURAHEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Tarin
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May 16, 2024 -

Claremont Toyota responded

Hi Hurahec, thank you for the glowing review! We are thrilled to hear that you had a positive experience with our knowledgeable advisors and comfortable waiting room. We strive to provide excellent communication and look forward to welcoming you back for your next service. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 15, 2024

They parked my car and never told me it was completed, I was waiting for a really long time until I seen my car was parked, I had to go ask for my keys. More

by LANEYRASCON94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Claremont Toyota responded

Laney, We must be providing better communication and letting guests know when their vehicle is ready. We appreciate you bringing this to our attention, as we'll be using this as a learning opportunity to better serve you and our guests in the future. We hope your vehicle's running like new again and we look forward to providing you with the 5-star service you deserve at your next visit. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 15, 2024

It was a very good experience with Claremont Toyota. Matthew our salesman was so good with us. Showed us exactly what we were looking for and was very patient with us. Not pushy at all, just very prof More

by SLUCE12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew - sales
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May 16, 2024 -

Claremont Toyota responded

Hi SLUCE12, thank you for sharing your positive experience with Claremont Toyota and mentioning Matthew's excellent service. We're thrilled to hear that your car buying experience was enjoyable and that you love your new Corolla. We appreciate your feedback and hope to see you again in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 15, 2024

The Best Service! !!good Quality,Friendly smiling,and Respectful No credit? No Problem they help!!☺️. More

by ROSYP471
Recommend Dealer
Yes
Employees Worked With
Joseph Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gendy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t Remember his Name…but we received good Services
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May 16, 2024 -

Claremont Toyota responded

Hi Rosy, thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a great experience with us. Providing top-notch service and quality products is always our priority. We appreciate your support and hope to see you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 14, 2024

Just went for service, took longer than normal. Advisors not too friendly, need to smile. More

by MANIKA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reeder
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Sanchez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Claremont Toyota responded

We appreciate both your business and your feedback. It's disappointing we fell short and did not provide you with the prompt and quality service that you deserved. We will be addressing this with our team and working to ensure that we better serve all of our guests in the future. Should you like to discuss your recent visit any further, please don't hesitate to reach out. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 14, 2024

Service agent Hugo said was definitely not friendly and not helpful. I didn’t feel welcomed and don’t want to return anymore. More

by JOELCAMARA0911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hugo
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May 15, 2024 -

Claremont Toyota responded

Joel, You should feel welcomed by every member of our team here and we're discouraged to see that was not the case. At your convenience, we'd like the opportunity to learn more about this negative interaction so we can make sure that we address this properly. We hope to hear from you soon. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 14, 2024

Excellent from start to finish! Service never disappoints. Clear communication and the service writer is always professional. More

by ITSLETA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Omar Armas
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May 15, 2024 -

Claremont Toyota responded

Hi ITSLETA, thank you for the kind words! We're thrilled to hear that you had an excellent experience with our service team. Clear communication and professionalism are top priorities for us, so we're glad to hear that reflected in your visit. We appreciate your feedback! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 13, 2024

It takes too long. I had an appointment for an oil change that took 3+ hours to complete. A simple service like an appointment for an oil change shouldn't have taken so More

by SYLVIA.CORONEL2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stefany Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Claremont Toyota responded

Sylvia, We agree with you. Basic services should not be taking this long and this is something we will be addressing with our team. We appreciate you bringing this to our attention and we look forward to completing services in a more timely manner at your next visit. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

May 13, 2024

Amazing Service Experience, Definitely going back. My service representative Phil Tarin was very helpful and explained everything in detail. More

by MORONIKELLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Tarin
Report | Print
May 14, 2024 -

Claremont Toyota responded

Hi MORONIKELLEY, thank you so much for sharing your positive experience with us! We're thrilled to hear that Phil provided excellent service and made sure everything was explained clearly for you. We look forward to welcoming you back soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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