Claremont Toyota

The service was great up until it was time to pick up my car. After I paid for my service, I gave the Valet my receipt and waited and waited and waited for my car. After 15 minutes, I asked what was going o car. After I paid for my service, I gave the Valet my receipt and waited and waited and waited for my car. After 15 minutes, I asked what was going on. He said my car is coming up. After 30 minutes I asked again where’s my car. He said it’s coming and it’s on its way. After 45 minutes I was still waiting after an hour. I was getting mad For waiting so long for my car after paying. at the hour and 10 minute mark I told the Valet I want my car now and he said it was at the other building and apparently they couldn’t find my car. This was absolutely ridiculous. More

Took 2. 5 hrs for an Oil change with an appointment, way to long,need better management. 5 hrs for an Oil change with an appointment, way to long,need better management. More

The staff I encountered before were all quite good, but this time was really disappointing. There was a nail in the tire, and after a whole day of inspection, they found one. When I went to pick up the car this time was really disappointing. There was a nail in the tire, and after a whole day of inspection, they found one. When I went to pick up the car that evening, I noticed another nail still in the tire. They told me to come back the next day, but the following day, they said too much time had passed and that I would have to cover the cost myself. I purchased tire insurance, and no one wants to face such issues. It wasted my time and disrupted my work, yet after two days, the tire still wasn’t fixed. More

Great help from the Toyota team! Would definitely recommend to family/ friends to bring their vehicle Would definitely recommend to family/ friends to bring their vehicle More

Great staff got exactly what I was promised definitely going back for another car with you all going back for another car with you all More

Technology is important and does provide certain efficiencies, but the personal touch is most important to create good customer service. All was great, but as a long standing client I just want to efficiencies, but the personal touch is most important to create good customer service. All was great, but as a long standing client I just want to be sure that we maintain that personal touch. More

Great service. did everything that I needed to do. I scheduled my appointment and waited for my car. did everything that I needed to do. I scheduled my appointment and waited for my car. More

It was great and fast. I had two recalls and they took care of it I had two recalls and they took care of it More

prompt service and wonderful employees! they make everything easy and everyone is always so friendly. they make everything easy and everyone is always so friendly. More

Christina is the best representation of Toyota. She deserves a 5 star review ⭐️⭐️⭐️⭐️⭐️ Toyota default answers on the service report about customer decline service when I wasn't even made aware She deserves a 5 star review ⭐️⭐️⭐️⭐️⭐️ Toyota default answers on the service report about customer decline service when I wasn't even made aware of what the issue, not acceptable. The service was in regards a filter that was not ready to be replaced, but it would need to be resolved in the next service. Do not say I decline something if I was never made aware of More