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Claremont Toyota

Claremont, CA

4.5
4,718 Reviews
A graduate of the University of Northern Iowa, David Wilson has been involved in the automobile industry for nearly 40 years. He was vice president and general manager of Covey Lincoln Mercury in Phoenix, Arizona, for five years before coming to Toyota of Orange in 1982. Before buying out the owner of Toyota of Orange in 1985, he was the vice president and general manager. Mr. Wilson is now the owner and president of sixteen automobile dealerships - employing nearly 2000 people. Sales for these corporations now total just under $2 billion annually, making the Wilson Automotive Group one of the ten largest dealership chains in the nation. Claremont Toyota is committed to providing the care and expert service that our guests come to trust. Our Toyota-trained technicians have spent thousands of hours understanding each and every Toyota vehicle and use only Genuine Toyota parts to service and repair your Toyota. Come see for yourself how our team of experts help keep your Toyota a Toyota. Claremont Toyota has expert technicians on staff to handle your repair needs or oil changes, tire rotations, battery replacement, brake repairs and all other Toyota Factory Scheduled Maintenance.
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601 Auto Center Dr

Claremont, CA

91711

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Showing 4,718 reviews

August 19, 2020

I understand things are crazy right now. I was told 1.5-2 hours. Routine service took 3 hours. When I checked on my car at 3 hours, I believe I saw my paperwork sitting on the associates desk with 930 writte More

by MISHONLAZAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Medina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
Herman Sharkawi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivica Zupic, Janeth Mestas
Aug 19, 2020 -

Claremont Toyota responded

Thank you for the comments and we will strive to get better on the wait times. We will be changing some processes to help customers. I hope to see you on the next visit and let us know how we did. Thank you for being a loyal customer of Claremont Toyota.

Aug 19, 2020 -

Claremont Toyota responded

Hi Mishonlazar, Thank you for taking the time to provide feedback on your recent service visit at our dealership. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 909.542.1615 or simply reply to this email. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 19, 2020

This is the best place to bring your vehicles to, I will not go anywhere else, everyone is consistent your dealer is the best , Thank you so much . More

by RADAR7373
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wright
Aug 19, 2020 -

Claremont Toyota responded

Thank you for the positive feeback and for being a valued customer of Claremont Toyota.

Aug 19, 2020 -

Claremont Toyota responded

Hi Radar, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 19, 2020

I never experience a great dealership like Claremont Toyota they were friendly very helpful Fast That’s Why I gived them a five starts on my review. More

by SKYSCAFFOLD25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janeth Mestas
Aug 19, 2020 -

Claremont Toyota responded

Dear Sky, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 19, 2020

Phil at service is very professional. He was definitely patient with me. I’m liking all your COVID-19 precautionary measures. Aside from the wait, overall it’s ok. More

by MAGGIEANNTB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sales
Aug 19, 2020 -

Claremont Toyota responded

Hi Maggie, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

July 08, 2020

2 & 1/2 hours just to change the oil...xxx!?! I know for a fact it doesnt take that long. They just dont give a s***about making people sit here all xxxx day! I HATE CLAREMONT TOYOTA!! I'll never buy anothe More

by michelle.daylene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Candace
Aug 03, 2020 -

Claremont Toyota responded

Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 9095421613 or simply reply to this email. Thank you for making us aware of this situation.  I look forward to hearing from you. Sincerely, Ivica Zupic Customer Relations Manager Claremont Toyota zupe@claremonttoyota.com 9095421613

March 29, 2020

Awesome Service I’ve been buying cars from Claremont Toyota and using their service for about 28 years.Their service center is very special. My cars have always been More

by Toyota lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Tarin
March 21, 2020

Great Service It was a great experience. My car was done on time. The waiting area was nice too. My service adviser was very friendly and knew what to recommend. More

by Chef Shushan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil
March 18, 2020

Purchasing a new car with two kids at the dealership can be stressful, but the staff at Claremont Toyota made the process quick and easy! More

by Renee
Recommend Dealer
Yes
Employees Worked With
Luis Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kari Davis 5 star, Luis De La Torre
February 26, 2020

As usual Claremont Toyota did not disappoint! Jacob did an excellent job of showing us the awesome new carolla and he was able to answer all of our questions! Listen to me when I say, you NEED to go to Toy More

by SP
Recommend Dealer
Yes
Employees Worked With
Jacob Santos
February 15, 2020

Been going there for service on my Toyotas for years! Personnel are friendly and helpful. Only downside was the coffee machine was on the Fritz during my last visit. More

by Traveler
Recommend Dealer
Yes
Employees Worked With
Service department
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