Claremont Toyota

The sales person was very helpful, his name is John Zhao, dedicated and Chinese-speaking. He tried to locate the car we were looking for and finally found it. dedicated and Chinese-speaking. He tried to locate the car we were looking for and finally found it. More

I had a great experience with this dealership! They were efficient, kind, and very helpful. Definitely plan to bring my vehicle back again They were efficient, kind, and very helpful. Definitely plan to bring my vehicle back again More

I visited Claremont Toyota in December 2024 to buy a new car. Before arriving, I had been in contact with Hailey, a BDC rep, who assured me I’d meet with a sales manager. Instead, I was swarmed by salespeop car. Before arriving, I had been in contact with Hailey, a BDC rep, who assured me I’d meet with a sales manager. Instead, I was swarmed by salespeople, with one named Imber insisting he could help—even though he wasn’t a manager. Eventually, I was handed off to a random sales rep, never meeting the sales manager—RED FLAG #1. I knew exactly what I wanted: a 2023 Toyota Camry SE in Ice Cap. But after running my credit (650+ score), they claimed I didn’t qualify for a loan over $25K pushing me toward a Corolla or a CPO under that amount—RED FLAG #2. Frustrated but needing a car, I considered a 2020 Camry SE with 86K miles and two previous owners. However, after requesting the Carfax, I discovered an open Takata airbag recall. Imber casually confirmed it but falsely claimed Toyota dealerships don’t handle the repairs—RED FLAG #3. What he didn’t know? I worked in automotive recalls for 4.5 years. At this point, I demanded a sales manager. Mo finally showed up, and I called out the recall issue. Meanwhile, they had quoted me $630/month for this used vehicle—MAKE THAT MAKE SENSE. I refused to settle and said I would buy the 2023 Camry I originally wanted. Suddenly, they approved me for it—at a better price—but only if I left them a good review, per MO. So, they could’ve done this the whole time? Financing Issues In financing, Wendy rushed through the contract. I specifically asked if I was paying for an alarm system, and she lied, saying it was included at no extra charge. Later, I found out I had been charged $990 for a Rockledge alarm system something the dealership installed on the lot. When I confronted them, another rep admitted that this charge is mandatory on all purchase, and Wendy should have disclosed this, but she didn’t Then came the GAP insurance upsell. I had explicitly declined extras, yet Wendy pressured me, using scare tactics. Exhausted from being at the dealership from 9 AM to 4 PM I caved—wasting $1,200 on something my auto insurance could’ve provided for less much less. Post-Purchase Problems The next day, I noticed: - **Brakes squealing in reverse** - **A large dent near the driver’s door** - **A misaligned front bumper** The used car department agreed to fix the dent and bumper, which I appreciated. But the brake noise persisted. They repeatedly told me this was "normal"—but after owning a Camry for 14 years, I knew better The noise worsened, and I started hearing grinding—possibly worn rotors. Their response? "2018+ models just do that"—RED FLAG #4. I would really appreciate if the deanship just replaced the brakes as the vehicle was not properly inspected when they took possession. Later, I noticed another issue: - The mileage on the Carfax report was 3,000 miles higher than what was displayed—RED FLAG #5 This experience was frustrating and exhausting. While the used car department fixed the visible damage and the foreman addressed concerns (though I suspect he was just downplaying the brake issue), the dishonesty, pressure tactics, and misinformation made this dealership one I wouldn’t buy from again If you plan to purchase from here, bring a team, triple-check everything, and don’t let them pressure you. More

Cuando lleguè me dejaron esperando mucho tiempo para coger el carro, pero lo entregaron pronto coger el carro, pero lo entregaron pronto More

This was my first time at the service department of Claremont Toyota with my new 2024 RAV4 Prime. The service went well, the car is running great, I would suggest faster turnaround once the vehicle has Claremont Toyota with my new 2024 RAV4 Prime. The service went well, the car is running great, I would suggest faster turnaround once the vehicle has been completed to get the vehicle to the customer. More

Clean and attentive. Need to be better with due time and delays. I was told it would take 1.5hrs total time was 4hrs till completion. Need to be better with due time and delays. I was told it would take 1.5hrs total time was 4hrs till completion. More

Great experience with Joey Not hidden fees. Straight forward. Wendy did her job very well. Straight forward. Wendy did her job very well. More

It was an extremely long wait times to get my oil change. There were so many mechanics and couldn't do a simple oil change... There were so many mechanics and couldn't do a simple oil change... More

The music was painfully loud in the showroom. Honestly, most of the time I couldn't hear what Anthony, my salesman, was saying. I don't know how anyone could work in those conditions every day. I Honestly, most of the time I couldn't hear what Anthony, my salesman, was saying. I don't know how anyone could work in those conditions every day. It was incredibly uncomfortable. Two other disappointments: I wasn't told there was only one key to my car until after the transaction had been completed. It appears that is going to be taken care of, but still, I should have been told while I was on site. Also, I didn't think it was unreasonable to expect that my car's oil level would have been topped off prior to purchase. It wasn't dangerously low, but I was surprised it wasn't at 100 percent. More

The dealership was such a great place to shop for a car. I had gone to other dealerships and nothing can compare to this one. I had gone to other dealerships and nothing can compare to this one. More