City World Ford

I visited City World Ford the beginning of this month and I can truly say it was such a great experience. As a female, people think I do not know much information about cars and that is somewhat true, but no I can truly say it was such a great experience. As a female, people think I do not know much information about cars and that is somewhat true, but not fully. When I got there, the receptionist was friendly and helpful. I then met the salesman and he was exceptional. Rather than making me feel like I was uninformed about cars he asked for my input and wanted to know what I looked for in a car. He then took everything I said and found the perfect car for me. I told him of my money problems and that I would have the money at the end of this month. He didn’t push me away just because I didn’t have the money right then and there. He gave me his card and said “come in whenever you’re ready, I’ll be waiting for you”. Since then I have gone back every week to let him know I will be back with the cash. I will be buying my first car the last weekend of this month and I’m so excited. I am so happy I chose City World Ford as the place to buy my car. More

the reason why i give city world ford all 5 and 4 is becouse overall exprince was great from the minute i walked in zuezi gave me all the info that i needed about the car i wanted.the pros and cons. i g becouse overall exprince was great from the minute i walked in zuezi gave me all the info that i needed about the car i wanted.the pros and cons. i give a 4 becouse the price i paid for the car was better then any other dealer i went to in the past 3 weeks ...wlaked in on feet and left out driveing.they work very fast b ut take they time on every paper work ro make sure yu understand. i will be letting others knw about this dealership. More

Nich Young was very helpful. Chris from finance got me the payment possible. I am by far VERY satisfied I will definitely be coming here again, and YES I would recommend my friends and family. the payment possible. I am by far VERY satisfied I will definitely be coming here again, and YES I would recommend my friends and family. More

I agree with the other commentators. They practice bait-and-switch, and were deceptive when challenged (They couldn't get their stories straight) They confirmed multiple times that the vehicle was bait-and-switch, and were deceptive when challenged (They couldn't get their stories straight) They confirmed multiple times that the vehicle was ready on the lot. When the buyer I was helping (he has limited English) arrived, they switched salesman, showed him a car that was a year older and had 46,000 more miles FOR THE SAME PRICE. And they were pressing the buyer for a deposit, despite knowing the vehicle had been switched. Of course, when challenged they tried to make up stories. Antwana fold me that the buyer had been told immediately when he got there that the car was "out to have a broken mirror fixed" and that the buyer requested to see different models. 100% untrue. The salesman had a different stoty, and said he was "confused" because the cars were "so similar. Then he said the car was out being detailed. Then the supervisor - -Zuedi, tried to go on the offense, screaming and yelling. Her story was even more incoherent. Stay clear. One last thing - -an another call to a more senior manager was met with more civility and rationality. Paul I believe. I don't include him. More

I went to city world ford in april of 2012 to test drive either a ford edge or an explorer. When I spoke to the salesman, I could tell he was eager to get me into a car that day. I told them that I had just either a ford edge or an explorer. When I spoke to the salesman, I could tell he was eager to get me into a car that day. I told them that I had just previously paid off a car loan and was not looking to get into another 5 to 6 hundred dollar a month payment. I had about a thousand dollars to put down but told them I was willing to come back in 6 months with a greater down payment to to get my monthly payments down to about 300 a month. The rep then tells me that he can get me into a car with that day no money down. He says that if i make my first 7 payments at 600 dollars a month and come back in 7 months they can refinance me at 325 a month. When I asked if I needed this in writing, I was told no. When I asked if this was guranteed I was lead to believe that they had a deal worked out with the bank already as long as I made my 7 payments of 600 dollars on time. I paid all 7 payments on time. when I went back in nov of 2012 to refinance, the new rep I spoke to now tells me that he can refinance at 440 a month. When I told him that I was told 325 he tells me that was a best estimate and that no bank ever really takes half the payment away. He gets back to me 2 weeks later and tells me that I have to make an additional 3 payments of 600 a month. I make an additional 4 payments and come back in april of 2013 a year from my original purchase date. When I speak to the rep he now tells me that he can refinance me for 500 a month because something came up in my credit. so now I have to make an additional 6 payments of 500 a month and come back to get refinanced. The car I bought was used by the way. It is a 2010. So now I'm going to have to refinance for a second time and tack on more years for a used car. I left a review on another site and they responded with "the banks have been tightening up on their criteria and it has been difficult to get refinancing done lately" If that was the case or if my credit didn't warrent a better deal at a better rate in 7 months then I should have been made aware of that so I can make a proper decision. I was told that this was all done deal as long as I made my payments on time. I was swindled into a car and flat out lied to. Now I'm stuck in a car with payments that I told them I did not want to have to make. The fault is my own for taking city world ford at their word and believing that had listened to my needs as a customer and taken my best interest at heart. I asked if I needed any of this in writing and they told me no. Next time around I will be a more savvy buyer, but I will not be buying at city world ford. I will be trading the car in next year and even though I will have to eat some of the money on the value of the car, I am just eager to make city world ford a distant memory and never have to deal with them again. This has been the worst car buying experience I have ever had. More

the Time Was There I Had Great Service And Costumer Service. They Were Very Helpful And Knew The Cars Very Well. I Would Recommend Them To Anyone. Service. They Were Very Helpful And Knew The Cars Very Well. I Would Recommend Them To Anyone. More

My experience literally exceeded my expectations the staff was friendly, professional and knowledgeable. The finance department worked diligently getting me the best deal. They paid off my what I owed o staff was friendly, professional and knowledgeable. The finance department worked diligently getting me the best deal. They paid off my what I owed on my trade and got me into a brand new 2013 Ford Escape! My sincere thanks to Zuedi and Nick!! More

My 2nd time buying a car here and i am please & happy with the my edge & the price. Thanks to John & Nick I'm very pleased with the my edge & the price. Thanks to John & Nick I'm very pleased More

I had an overall excellent expierence at city world ford they bring a positive and easy going expierence when purchasing a car. I remember my last expierence with purchasing a car was horrible. Stephen and they bring a positive and easy going expierence when purchasing a car. I remember my last expierence with purchasing a car was horrible. Stephen and Nick worked hard on finding the right car and bank to make me a happy customer. Thank you CITY WORLD.... More

The excellent service top notch guys the process was fast and didn't have to sit there talking to 10 different managers. True gentlemen I must say. I will continue to buy my Fords from them, the attention to and didn't have to sit there talking to 10 different managers. True gentlemen I must say. I will continue to buy my Fords from them, the attention to detail and the kind staff. It really felt good to deal with Freddy and Nick they had me smiling the whole time. My friends love my 2013 Mustang and want to buy from City World Ford, I think I'm gonna start a Mustang Car Club lol thanks again guys. God bless Denton More