City Volkswagen of Highland

Excellent, great customer service and great car. Answered all my questions in a timely accurate manner. Answered all my questions in a timely accurate manner. More

I had the pleasure to work with Keith today super informative and helpful. Purchased my first VW . Highly recommend him . informative and helpful. Purchased my first VW . Highly recommend him . More

Very helpful and nice, showed us all about our car asked if we had any questions! if we had any questions! More

Working with Mike for all our needs has been exceptional. Service dept. always a positive experience also. Service dept. always a positive experience also. More

Mark Masen and Mark Risen made the experience as easy as they could accommodating all signatures. Very knowledgeable and professional. 5 stars. they could accommodating all signatures. Very knowledgeable and professional. 5 stars. More

I will never purchase, go to or deal with City VW in highland ever again. I know they don’t care cause I’m just one customer out of the few hundred thousand but it’s the principle. I had a tire blowout highland ever again. I know they don’t care cause I’m just one customer out of the few hundred thousand but it’s the principle. I had a tire blowout on my car, no biggie I call them to order the tire for me. The tire was around $390 I said ok. They then wanted me to prepay $360. (Mind you I had just purchased this same exact tire from them maybe 6 months prior & DID NOT have to prepay). I asked why when I had just purchased this same tire without prepaying 6 months before. Was there some type of policy change? If I had just purchased this same tire without pre paying 6 months before why wouldn’t I be able do the same this time. It’s not like I can go elsewhere & get the tire for a significantly cheaper price. So eventually I said fine I’ll pre pay. Come to find out they can’t take pre payment over the phone. Never in my life have I heard of or dealt with a “business” that is unable to process payment over the phone. If I can buy a pizza over the phone why can’t I buy a tire from a car dealership? If I’ve already proven that I’m an honest & loyal customer my word should be enough. If you want to make new customers prepay by all means, but as an existing/returning customer who has purchase a brand new car from this dealership & has been to this dealership for service multiple times you’d think I would’ve have developed some sort of “credit” or trust. If you have people who have ordered expensive items & not shown up to purchase it. Then flag their number/acct & make them prepay. Especially if you’re unable to accept pre payment over the phone. Why would I want to drive around with 3 good tires & one donut. I have a brand new 2023 Tiguan, with the purchase of my car I received free oil changes from them. I will not be bringing my car to them for any service. I will drive out of my way, pay out of my pocket & go to the Merrillville VW/Audi dealership who guess what DID NOT MAKE ME PRE PAY FOR THE TIRE. & If they did I’d be willing to bet my bottom dollar they’d accept my hard earned money over the phone. The Merrillville VW/Audi was also able to get the tire delivered 2 days faster, mounted & balanced for cheaper (not by much only $3) then City VW. City VW is a sorry excuse for a dealership who don’t know the meaning of loyalty. I’ll never recommend any family member or friend go there. I wish I could rate them 0 starsd More

Mike Pazda, Sales Associate and RIch Stephan, Sales Manager are great to work with. I have purchased several VW's over the years and just recently. They know the VW product line and stand behing them 1 Manager are great to work with. I have purchased several VW's over the years and just recently. They know the VW product line and stand behing them 100%. VW of Highland should be proud to have such loyal professionals and caring. More

Moises was very helpful and knowledgeable through the whole process, would highly recommend him for a purchase!!! whole process, would highly recommend him for a purchase!!! More

Moeisis was very helpful and I didn’t feel rushed or pressured during the process pressured during the process More

Andy and Rich were very professional. I would most certainly recommend this dealership to any of my friends and family. Keep up the good work. I would most certainly recommend this dealership to any of my friends and family. Keep up the good work. More