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City Volkswagen of Highland

Highland, IN

4.9
1,750 Reviews
Hi there. Thanks for considering us for your next new or pre-owned Volkswagen. We're here to make sure you have a good time purchasing and owning your Volkswagen. Even online we manage to be a full-service dealership. Looking for a price quote? We can do that. Want to order parts? No problemo. Need to make a service appointment? Yep, we can do that here, too. Of course, we always love to put a face to a name, so check out our business hours and directions if you'd like to visit in person.
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9601 Indianapolis Blvd

Highland, IN

46322

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Showing 1,750 reviews

June 04, 2024

We’ve owned our 2021 Atlas Sport for less than two years. This past weekend, while at my daughter's graduation, the vehicle turned off three times while in motion. I called City Volkswagen of Highland, IN, a More

by kenopoly1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Byron
Jun 08, 2024 -

City Volkswagen of Highland responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Sam Lotta - slotta@cityautogroup.com

June 04, 2024

Everyone was very polite & helpful. I live 3 & 1/2 hours from your dealership & they told me the truck was very nice & told me everything about it & it was everything they told me it wa More

by hotwirenu2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Firas Alqahef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russell Howard
Jun 04, 2024 -

City Volkswagen of Highland responded

We are so glad that Firas and our team had the opportunity to work with you and could make this a top-notch experience. We look forward to continuing to serve you in the future! Mark Benne - mbenne@cityvwhighland.com

June 03, 2024

He takes time with his customers not rude definitely recommend for your car needs and always willing to help More

by Matt A
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

City Volkswagen of Highland responded

Thank you, Matt, for writing this review and letting us know how we are doing. Our customers are our top priority, and your feedback is greatly appreciated! City Volkswagen of Highland is glad to have you as a customer. Mark Benne - mbenne@cityvwhighland.com

June 02, 2024

Darrin was very kind and helped me out with all of the questions I had. He was very sincere and helpful thank you! More

by v_boutros
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2024 -

City Volkswagen of Highland responded

Thank you for choosing City Volkswagen of Highland. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mark Benne - mbenne@cityvwhighland.com

June 01, 2024

This place is very nice, clean, and helpful. Everyone is great at what they do More

by Hugo
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pazda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2024 -

City Volkswagen of Highland responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at City Volkswagen of Highland to be a positive one. Please don't hesitate to reach out if you need anything else. Sam Lotta - slotta@cityautogroup.com

June 01, 2024

This place is very nice 😊 and clean all the cars are amazing. Very Excellent service More

by zavala_0070
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Pazda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2024 -

City Volkswagen of Highland responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mark Benne - mbenne@cityvwhighland.com

May 31, 2024

After setting an appointment to see a specific car & it being confirmed 45 minutes before arrival, I was told that car was sold 40 minutes prior. Getting the run down that this is sales & blame continually More

by Colleen.lamancusa
Recommend Dealer
No
Employees Worked With
Moises Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

City Volkswagen of Highland responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Colleen, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sam Lotta - slotta@cityautogroup.com

May 31, 2024

Darrin was able to work with me and help me get as close to my desired payment as possible. More

by lolivas1307
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russell Howard
Jun 02, 2024 -

City Volkswagen of Highland responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at City Volkswagen of Highland. Mark Benne - mbenne@cityvwhighland.com

May 31, 2024

Mike was very knowledgeable and professional. He took the time to answer all my questions and I did not feel rushed or pushed to make a purchase. I will definitely refer him to my family and frie More

by jessietucker2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Logan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

City Volkswagen of Highland responded

Thanks for your feedback on your recent visit to City Volkswagen of Highland. It's great to hear that we were able to assist you and that you had such a positive experience. Mark Benne - mbenne@cityvwhighland.com

May 31, 2024

Great experience! Mike Logan was an awesome salesman, I love my new Jetta! Thank you! More

by Mitchelllee199
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Logan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russell Howard
Jun 02, 2024 -

City Volkswagen of Highland responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing City Volkswagen of Highland, we look forward to having you as one of our valued customers for many more years to come! Mark Benne - mbenne@cityvwhighland.com

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