City Volkswagen of Highland

Professional, kind, and overall great experience! Lamisha explained the process and walked me through every step. Highland VW is my home dealership now! Lamisha explained the process and walked me through every step. Highland VW is my home dealership now! More

Bait and Switch – Dishonest and Unprofessional I recently had a frustrating experience at Highland Volkswagen that felt like a classic bait-and-switch. On March 3, Anthony Williams (Sales Manager) r recently had a frustrating experience at Highland Volkswagen that felt like a classic bait-and-switch. On March 3, Anthony Williams (Sales Manager) reached out, claiming they would buy me out of my lease due to a shortage of used vehicles. This seemed like a good opportunity, so I made time to visit the dealership. Ultimately, I agreed to purchase the vehicle at a 5% interest rate, and it was left for recertification while I was given a loaner. Fast forward to March 14, Anthony suddenly asked me to return to sign paperwork, claiming the original deal’s timing was off. I explained that my time was limited, but when I arrived at 3 PM as planned, I was left waiting for over an hour with no communication. After repeated attempts to get an update, I finally requested to speak with a manager. That’s when Sam Lotta (GM) came out. Unlike Anthony, he actually took the time to listen, apologized for the situation, and even offered to fill my gas tank for the inconvenience. I told him it wasn’t about getting something for free—I just wanted to be treated properly and given some kind of communication. Sam was very professional and assured me he would look into the matter to get things resolved. Despite Sam’s efforts, Anthony Williams still left me waiting another 30 minutes before finally coming out—with no apology. Instead, he directed me to finance, where I learned they wanted to increase my payment by over $50 and raise my interest rate! Thankfully, James Thomas (Finance Manager) was honest and upfront about the dealership’s mistake. He acknowledged that Anthony mishandled the deal and worked to make things right. Eduardo, the sales rep, was also unprofessional—never addressing me properly and instead bragging about how many cars he had sold. He knew I had been waiting but never bothered to check in. I have purchased two vehicles from this dealership and have always been a responsible customer, but this experience showed their true colors—greed, dishonesty, and terrible service. Sam Lotta was the only manager who showed professionalism, and James Thomas did his best to fix the issue, but the damage was done. Highland Volkswagen, you have lost a loyal customer. Anthony Williams and Eduardo, shame on you. More

Erick excellent financial had long wait time overall good experience would definitely recommend to others experience would definitely recommend to others More

Kanesha was my salesperson and she was amazing. She was knowledgeable and patient she made me feel very comfortable and made this process very smooth. She walked me through everything and explained She was knowledgeable and patient she made me feel very comfortable and made this process very smooth. She walked me through everything and explained every detail. More

Friendly, through with information, pleasant experience, explanation clear clean facility Large selection Good quality vehicles explanation clear clean facility Large selection Good quality vehicles More

Great experience I highly recommend Andy knows what he’s doing and explains options very well. doing and explains options very well. More

Lameshia was very pleasant, she helped me out with no problems asked and was very honest about all my options despite some of my circumstances. Thank you Lameshia and Thank you City Volkswagen in Highlan problems asked and was very honest about all my options despite some of my circumstances. Thank you Lameshia and Thank you City Volkswagen in Highland it was nice doing business with you all! More

This was an awesome experience. Your team did a great job and the service is second to none. Your team did a great job and the service is second to none. More

I came in for a service appointment and everyone at the dealer made sure I went home safely and got me out with a brand new car. Lameshia was a great salesperson. dealer made sure I went home safely and got me out with a brand new car. Lameshia was a great salesperson. More

Andy was really friendly and nice and really professional I really appreciate it thanks for the service I really appreciate it thanks for the service More