City Volkswagen of Highland

Andy was very helpful, as always, to get me the best deal. I managed to get best value for my trade in and best value for the car I was purchasing and I was in and out fast. This is my 6th car purchase deal. I managed to get best value for my trade in and best value for the car I was purchasing and I was in and out fast. This is my 6th car purchase from this dealership, always a great experience. The manager in charge also helped me to get the best rate value. Always highly recommended More

BUYERS BEWARE! I recently purchased an Atlas Cross Sport from your dealership. John was my salesperson, and made for a smooth and pleasant experience. I even did I recently purchased an Atlas Cross Sport from your dealership. John was my salesperson, and made for a smooth and pleasant experience. I even did a Google review, to which you responded. I’ve only had a little over a week with the vehicle, so when John texted me to contact him regarding paperwork, I was concerned. Upon speaking with John, I was notified that my bill of sale needed to be signed. I was confused, as I thought all paperwork was complete when I took possession of the vehicle. Even during signing, the finance guy, whose name is Howard I believe, apologized for the long wait due to paperwork having to be done by hand. I have a busy schedule, and do not live near the dealership, so I explained to John that the soonest I could come in would be Friday. To my surprise, someone in background rudely interjected, beckoning me to come in sooner. He did not identify himself and placed blame on other coworkers for not notifying me that I would need to make an additional trip to the dealership after purchasing. I later asked for the gentlemen’s name, whose was Eric I believe, and I explained the same details that I’d previously shared with John. After a bit of unnecessary back-and-forth with Eric, he accepted my availability. As you can imagine, I now feel differently about my experience with Volkswagen Highland. In addition to the inconvenience of returning to the dealership, at no fault of my own, I was pestered and rudely spoken to by a member of your staff that I had never encountered. Additionally, the pay off for my trade in was processed incorrectly. I am awaiting an answer on that issue! More

They were extremely helpful in getting me my first car! Without them helping to make the whole process easy, I probably would not have walked away with a car. Without them helping to make the whole process easy, I probably would not have walked away with a car. More

This is the second car we got from Keith he is straight forward honest and that's hiw I like it 👌 forward honest and that's hiw I like it 👌 More

My husband and I had been searching for a replacement to our failed 2018 Infiniti for several months when I decided to stop by City Volkswagen in Highland, IN. I was immediately greeted by Keith Coleman who our failed 2018 Infiniti for several months when I decided to stop by City Volkswagen in Highland, IN. I was immediately greeted by Keith Coleman who was extremely attentive, patient, knowledgeable, transparent, and most importantly, respected our budget! At the time, my husband and I were also still interested in other vehicles so we didn’t finalize that day. Keith stayed in close contact to find out how our search was going and when I shared the types of cars we were looking at elsewhere (Lincoln Nautilus and Lexus 350), he immediately recommended that we come back in and check out the Atlas Cross Sport Premium R Line. We had not previously looked at this trim as I was adamant about the budget we were sticking to. When we returned to the VW dealership, Keith had a car waiting for us to test drive. We absolutely loved it and walked out with that very car within 2 hours! Keith and the finance manager, James Thomas, did everything they could to ensure we had the car we loved while still staying at a good price point. I can’t say enough about Keith and salespeople who care more about people than sales. It makes all the difference in the world and Keith now has a customer for life. Also, we love our new Cross Sport! It gives the same luxury feel as Lincoln and Lexus, but with a much sportier ride. Best of both worlds. More

Mike provides great services to us, he is really knowledge and answer all the questions that we have knowledge and answer all the questions that we have More

Very respectful and transparent. Very easy to work with! He was always there if I needed a question answered or a concern Very easy to work with! He was always there if I needed a question answered or a concern More

This location has great staff members, great services, provide drinks including teas and coffee and air conditioning provide drinks including teas and coffee and air conditioning More

Keith Coleman is awesome, friendly, patient, polite and easy to work with. Thank You So Much!! easy to work with. Thank You So Much!! More

Lameshia was a great help. She has a great personality. Was very helpful. Was able to accommodate me within my budget. She has a great personality. Was very helpful. Was able to accommodate me within my budget. More