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City Volkswagen of Highland
Highland, IN
1,750 Reviews
Hi there. Thanks for considering us for your next new or pre-owned Volkswagen. We're here to make sure you have a good time purchasing and owning your Volkswagen.
Even online we manage to be a full-service dealership. Looking for a price quote? We can do that. Want to order parts? No problemo. Need to make a service appointment? Yep, we can do that here, too. Of course, we always love to put a face to a name, so check out our business hours and directions if you'd like to visit in person.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 1,750 reviews
March 18, 2021
Received a call from service manager two days prior to my scheduled appointment. I was informed that the part was available and provided me with options regarding dropping off the vehicle to expedite the s scheduled appointment. I was informed that the part was available and provided me with options regarding dropping off the vehicle to expedite the service. Very satisfied. More
by SAM A
Verified Customer
March 18, 2021
Polite staff, good service, very professional experience. One issue would be no loaner vehicles ever available. This should be something the dealer considers going forward.? One issue would be no loaner vehicles ever available. This should be something the dealer considers going forward.? More
by ASTEPAHEAD3
Employees Worked With
Rebecca Denisiuk, Alexis King
March 18, 2021
Pleasant easy car buying process. Friendly staff. Jeffery was very personable. No pressure sales. Clean dealership. Would recommend to my family and friends in the future. Jeffery was very personable. No pressure sales. Clean dealership. Would recommend to my family and friends in the future. More
by jlreynoso127
Employees Worked With
Sean Pelkey, A A
March 16, 2021
Everyone was very pleasant to work with and they made the buying experience simple and pain free. Mike Pazda and Moe Atef did a great job. buying experience simple and pain free. Mike Pazda and Moe Atef did a great job. More
by MICHAELJAZ5
March 16, 2021
Your team of professionals were: Professional, Courteous, Caring, Efficient. I don’t quite understand why there is a minimum use of words. As such I almost bypassed this survey. You may want to Courteous, Caring, Efficient. I don’t quite understand why there is a minimum use of words. As such I almost bypassed this survey. You may want to think about this I’m the future... More
by CLMCMILLIAN
March 16, 2021
Glenn in service is THE BEST!!!! The best customer service! Makes sure your vehicle is taken care of without taking advantage of your wallet. Thank you!! service! Makes sure your vehicle is taken care of without taking advantage of your wallet. Thank you!! More
by JESSICABREHMER99
Employees Worked With
Glenn Tucker
March 15, 2021
Service department should know what their capabilities are before taking on a complex repair. Three weeks and nearly 3K to replace a panoramic sun shade. The headliner was not cleaned. The drivers side are before taking on a complex repair. Three weeks and nearly 3K to replace a panoramic sun shade. The headliner was not cleaned. The drivers side visor hangs down at an extreme angle now. This was one of the worst service experiences I have had. More
by SLEDGE1921
Employees Worked With
Glenn Tucker
March 11, 2021
Always great service, attention to detail and friendly staff. I drive specifically to this dealer for my service for these reasons and plan to keep doing so. staff. I drive specifically to this dealer for my service for these reasons and plan to keep doing so. More
by MC
Employees Worked With
Alexis King
March 10, 2021
Although my services took much longer than reported, Alexis kept me informed on where the staff was in the process. She was very friendly and professional. Alexis kept me informed on where the staff was in the process. She was very friendly and professional. More
by Deejay
Employees Worked With
Alexis King
