City Volkswagen of Highland

Mike Pazda was absolutely incredible! From the second we walked in the dealership, he was welcoming and honest with us. He listened to our wants/ needs and our expectations and delivered EXACTLY what we wen walked in the dealership, he was welcoming and honest with us. He listened to our wants/ needs and our expectations and delivered EXACTLY what we went for. I am beyond excited about my new Atlas Cross Sport and the customer service we received was outstanding! My parents have purchased four vehicles from Mike and he has now earned second generation loyal customers. Thank you to Mike and City VW! More

Second time around our purchasing a VW. Service was excellent as always. I appreciate the patience in the sales department by allowing us to take our time to make a decision on which model we were goin excellent as always. I appreciate the patience in the sales department by allowing us to take our time to make a decision on which model we were going to choose. I feel great about my purchase. Will be back as a loyal customer More

Eric Dahlman at Volkswagen in Highland Indiana was knowledgeable and friendly with my family and I, We had the best Experience and I would recommend this dealership and salesman Eric Dahlman to put yo knowledgeable and friendly with my family and I, We had the best Experience and I would recommend this dealership and salesman Eric Dahlman to put you mind at ease and put in the right vehicle that’s best for you. More

Keith Coleman was very professional with me. He was also very informative about everything with the car I bought. Very kind person. I recommend Leith Cole and his team. very informative about everything with the car I bought. Very kind person. I recommend Leith Cole and his team. More

Updated ReviewPurchased 2021 VW Atlas May 19, Updated Review Purchased 2021 VW Atlas May 19, 2021 After 2 1/2 weeks, auto start stopped working June 4th called in to schedule and appointment Updated Review Purchased 2021 VW Atlas May 19, 2021 After 2 1/2 weeks, auto start stopped working June 4th called in to schedule and appointment to have the vehicle looked at June 7th went in for an appointment-2 hours later was told there was a bad sensor and the part had to be ordered June 12th check engine light came on June 16th I take the vehicle in to have the sensor replaced and was told they had no loaners, when I was promised that they would have a loaner June 16th, I sent an email expressing my frustration. Anthony Scala (Owner) responded fairly quickly, apologized and asked service manager to resolve June 16th, Jeff Emerson (Salesman) later that day brought me a loaner and took my vehicle in to be serviced After a couple of days, they did fix the vehicle. Jeff, reached out several times asking that I modify the review. He also said that they would send out $50 gift card for the inconvenience (FYI this never was received). In seeing that they did eventually resolve my issue, I went ahead and altered the review. Javier the service manager even reached to to make sure things were good with the vehicle. Today 7/16, I went to try and start the truck and the auto start is not working. I called VW spoke with Crystal (not very pleasant) and asked to speak to Jeff Emerson. Crystal said Jeff was off today. I asked can I speak with the service manager and she said there was no service manager in today. I asked is there someone above him or working in his place. She said no. She then said, they have service advisors that can assists. She asked for my name and number and said that I would receive a call back. Guess what? I never received a call. I've tried to be fair and I have been beyond reasonable. This has now turned out to be the worse car buying experience of my life. Again, I didn't buy a used car, this is a brand new vehicle. I've been to their service department 3-4 times and haven't even gotten my first oil change. All of this in less than 2 months of having the vehicle. I'm beyond and I mean beyond frustrated. This is not cool at all. I called at 5:40pm 7/16 was able to speak with Alexa who said that they can get me in for Monday at 11am. More

I wish I could give 0 stars. I absolutely do not recommend buying a used car from them. They will steal your money and run. I bought a car from them that broke down the next day and they stopped ans recommend buying a used car from them. They will steal your money and run. I bought a car from them that broke down the next day and they stopped answering my phone calls and ignoring the fact that I was sold a car that was in bad shape, EVEN THOUGH they charge inspection and repair fee close to $1,000 because of all the “work” they did on the car to sell it. They’re full of xxxx the second after they have your thousands of dollars. I spent 12,000 on that car from an official dealer. No way my car should have old spark plugs and bad ignition coil etc. TAKE A MECHANIC WITH YOU if you must go to them because they CANNOT BE TRUSTED More

Excellent customer service from staff , the buying process was very simple , will recommend to family and friends. My salesman was Keith he was very professional process was very simple , will recommend to family and friends. My salesman was Keith he was very professional More

Mike pazda seemed very knowledgeable about his product as well as the competitions that helped me feel like i was making the right choice well as the competitions that helped me feel like i was making the right choice More

The general service was fine. But I felt was given low amount for my trade in value compared with market and other estimates out there. amount for my trade in value compared with market and other estimates out there. More

Awesome experience for a first time VW owner! Andy was very helpful with picking out my new SUV! Would recommend City Volkswagen of Highland to everyone! very helpful with picking out my new SUV! Would recommend City Volkswagen of Highland to everyone! More