City Volkswagen of Highland

He was amazing ! so nice and got the job done ! i appreciate his friendly attitude so nice and got the job done ! i appreciate his friendly attitude More

Anthony was able to get me the exact car I wanted. He was responsive to texts and emails. He was friendly and efficient. Anthony is one of the most knowledgeable VW sales consultants I have met. I loo He was responsive to texts and emails. He was friendly and efficient. Anthony is one of the most knowledgeable VW sales consultants I have met. I looked for the new Jetta GLI in Cincinnati, Bloomington, IN and Indianapolis. I knew quite a bit about the car. Anthony provided so much more information. He found me the car in 1.5 days. I drove over two hours one way, mostly due to Anthony's suggestions, advice, and goodwill. (he called me on the way and asked how my drive was going...) I did all of this by text, email and phone. Once I arrived at City VW in Highland, IN I noticed the car lot was tidy, orderly and clean. I was greeted in the showroom by a couple of people working at the desk. They acknowledged me immediately and escorted me to Anthony's office. He said hello and walked me to the new car. It was 90° last Saturday, I quickly admired the pure white GLI and was captivated by the cleanliness. He did tell me he would have it detailed and ready when I arrived. At this point he handed me off to the salesperson Mike Logan. This is where it got fun for me. I was very knowledgeable on the GLI and peppered Mike Logan with questions. He answered them all like a veteran VW employee. Mike never hesitated or missed a beat. He reassured me that if I had a question to ask him, he'd know. HE SURE DID!!! Ask for Mike Logan on the sales floor if you want a quick, yet through car buying experience. He will take excellent care of your needs. One more person to meet. Russ in Finance. He made a boring, dry, form filled experience amusing and light. sign here, initial that... so on and so forth. Russ is very funny and kept my attention during the signing process. Thanks for the speedy process, RUSS. I got a text from Anthony the other day and we asked how my drive was and how I like my new 2024 Pure White Jetta 6-speed manual GLI. Freaking AWESOME is what I told Anthony. He asked me if I noticed the three free moths of Sirius. He helped me navigate that process, too. Thanks CITY VW!!! you all rock. I even bought a hat from the parts counter! More

City VW was easy to work with and listened to my concerns and answered my questions and answered my questions More

Very clean and organized. Outstanding customer service. Had plenty of options to choose from. Amazing Outstanding customer service. Had plenty of options to choose from. Amazing More

Terrific service from Mark Mason. Helpful, friendly and high level customer service. Highly recommend Mark and the dealership. Helpful, friendly and high level customer service. Highly recommend Mark and the dealership. More

Marck Masen was extremely helpful and personable. He help me get into a affordable car that works for my budget. He help me get into a affordable car that works for my budget. More

Was a very easy process and was a good experience. Will come back next time. Will come back next time. More

This is the dealership I bought my 2020 VW Atlas Cross Sport at. Mike Pazda was great to work with on my purchase. This is my second coolant issue, The first was a year ago and they replaced my water pum Sport at. Mike Pazda was great to work with on my purchase. This is my second coolant issue, The first was a year ago and they replaced my water pump that failed. The service done this round took some time and they did not provide a loaner, either because they were all out or they didn't have enough. That was frustrating. I/they had issues with their extended warranty policy. They needed my original purchase agreement because they had no record of it? They did try to allude that i might have had to pay for a tear down inspection. Eventually they saw that all my scheduled maintenance from their shop was in order and that did not happen. It took several calls and persistent communication. But in the end they did make me feel appreciated. My review is average. Not bad or good. Great service keeps you coming back. I'm on the fence at this point. More

Suli and the other employees at City VW of Highland were extremely helpful throughout the process. Wouldn’t hesitate to recommend! extremely helpful throughout the process. Wouldn’t hesitate to recommend! More

This dealer takes first prize in terrible service. They lie, they try to deflect issues and problems. If your from Illinois stay away. Suli in management is a con man lier! remember this if you They lie, they try to deflect issues and problems. If your from Illinois stay away. Suli in management is a con man lier! remember this if your missing something dont leave until you get it! Car delivered filty dirty More