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City Volkswagen of Evanston - Service Center
Evanston, IL
261 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
261 Reviews of City Volkswagen of Evanston - Service Center
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January 30, 2020
Service is great at this location. They explain any problems up front so there's no surprises. I always experience excellent care when I need service done to my vehicle! problems up front so there's no surprises. I always experience excellent care when I need service done to my vehicle! More
by MCOPPLE1974
Verified CustomerEmployees Worked With
Terrence Mcneal, Adam Findley
January 29, 2020
Very nice and profesional aproach to customers .Mario Grbavac sale person and Brandon at service dask ready to help and ready to answer all questions i had. Grbavac sale person and Brandon at service dask ready to help and ready to answer all questions i had. More
by HRVOJEGIR
January 28, 2020
Wonderful service! I am very appreciative how well my car, a bit of an odd one, has been maintained at the Autobarn and its employees over the many years. Thank you all! I am very appreciative how well my car, a bit of an odd one, has been maintained at the Autobarn and its employees over the many years. Thank you all! More
by BERTMENCO
Employees Worked With
Adam Findley
January 28, 2020
Great service and communication, quick turnaround. I came in with a flat tire the same day the car was recommended for service. Alex provided great service and communication throughout the process. Tur I came in with a flat tire the same day the car was recommended for service. Alex provided great service and communication throughout the process. Turnaround was quick and the cost for two tire repairs and service was fair. More
by Joanna
Employees Worked With
Alex in Service
January 27, 2020
Service was exceptionally great and everything that I needed done on my car was done and the customer service that I experienced was great as well. needed done on my car was done and the customer service that I experienced was great as well. More
by NARSSO33
January 27, 2020
Very quick, efficient service. The gentleman running the Very quick, efficient service. The gentleman running the service center and desk were super communicative and nice!! Bought my car there get it serv Very quick, efficient service. The gentleman running the service center and desk were super communicative and nice!! Bought my car there get it serviced there also !! More
by BELLE.CRAIG
Employees Worked With
Adam Findley
January 27, 2020
Service department is professional, courteous and punctual in their follow through and have a history of consistent service. Abram was professional in his interaction! Well done punctual in their follow through and have a history of consistent service. Abram was professional in his interaction! Well done More
by PALTAV
Employees Worked With
Abram on the service team, Adam Findley
January 26, 2020
Disappointed My car was taken to the VW Service Department by the Collision Barn after they had done some glass repair and then my car was not turning on. The Coll My car was taken to the VW Service Department by the Collision Barn after they had done some glass repair and then my car was not turning on. The Collision Barn did a great job of keeping me informed of what was being done but I am disappointed with the customer service delivered by VW. They had my car for a week and only kept saying that they were still trying to figure out how to communicate with my car. When I would call to ask about the progress I was never given information about what steps they were taking to figure out what was wrong with the car. It seemed like the person who answered me wasn't someone who was directly working with my car and wouldn't ask the technician for any update. At one point when I called them, they told me they were waiting on The Collision Barn to call them back so they could tell them what was done with the car. The Collision Barn was who transferred the car to them and gave them a full report. When I called The Collision Barn right after to let them know about this they were confused because no one had left them a message about this and they had already given VW a report of what they had worked on when they dropped off the car. Once they figured out what was wrong with my car it was fixed in a week's time. It's really upsetting that this was such a poor experience in terms of customer communication. In the past when I have taken my car in for maintenance things have gone fine which is why I will offer two stars but I am disappointed with the lack of communication on their part for this most recent visit. More
by wendy.gabriela.barron
Employees Worked With
Adam Findley
January 24, 2020
I had an appointment at 9:00 AM. The staff was waiting for me. He was friendly, kindly responded to my questions and the service was quick taking less than an hour just as I had been informed. Overall nic for me. He was friendly, kindly responded to my questions and the service was quick taking less than an hour just as I had been informed. Overall nice service experience. More
by HAJU.JANG37
Employees Worked With
Terrence
