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City Volkswagen of Evanston

Evanston, IL

5.0
2,289 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today! So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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1033 Chicago Ave

Evanston, IL

60202

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Showing 2,289 reviews

September 18, 2024

I had been visiting a few dealerships prior to coming to City Volkswagen of Evanston. I went on a Friday and took a test drive with Gilbert. Because I was impressed with the vehicle I came back the next d More

by ChitownJimmy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gilbert Ansah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

City Volkswagen of Evanston responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Gilbert met your expectations. Thank you again for choosing City Volkswagen of Evanston. We look forward to having you as one of our valued customers for many more years to come! Sam Lotta - slotta@cityautogroup.com

September 18, 2024

Ricky was pretty patient and walked me thru the whole buying process. He understood my circumstances and never forced a same day sale. EOD He helped me getting the best deal. Highly recommended to work w More

by Alex Aguila
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Espino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

City Volkswagen of Evanston responded

Thank you so much, Alex, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Ricky! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Sam Lotta - slotta@cityautogroup.com

September 17, 2024

Long time customer of Volkswagen in Evanston. Always happy with the service that they provide More

by Chuckie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Grbavac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

City Volkswagen of Evanston responded

Hello Chuckie: Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Sam Lotta - slotta@cityautogroup.com

September 16, 2024

Service was excellent. Ian was organized, knowledgeable, friendly and efficient. The process was seamless and it was a pleasure to buy a car from him. More

by Maria
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Edmonson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

City Volkswagen of Evanston responded

Maria, Thanks for sharing about your service experience with City Volkswagen of Evanston. Ian and our team appreciate your business and hope to see you again soon! Sam Lotta - slotta@cityautogroup.com

September 14, 2024

Love the service. He can get the car for me in that color I want and ready for pick up in next day. And he very helpful and answer any questions for me. More

by Napassorn W.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Edmonson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2024 -

City Volkswagen of Evanston responded

Napassorn, Thanks for sharing your thoughts about your experience with City Volkswagen of Evanston. Ian and our team appreciate your business and hope to see you again soon! Sam Lotta - slotta@cityautogroup.com

September 14, 2024

Gilbert was great to me, answered all my questions by truly trying to understand all my concerns. As a business development manager myself I can assure you he’s one of the best people to work and build a More

by Tyari Walker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gilbert Ansah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2024 -

City Volkswagen of Evanston responded

Tyari, Thank you! Gilbert and our team appreciate your business and looks forward to helping you with any questions or future vehicle needs. Thank you for choosing City Volkswagen of Evanston. Sam Lotta - slotta@cityautogroup.com

September 11, 2024

Worked my deal out with Erick over the phone and came in and finished it with Mario. Everything was as planned More

by DC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Grbavac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Schneuker
Sep 12, 2024 -

City Volkswagen of Evanston responded

Thanks for sharing your thoughts about your experience with City Volkswagen of Evanston. Erick and our team appreciate your business and hope to see you again soon! Sam Lotta - slotta@cityautogroup.com

September 10, 2024

I had a very good experience purchasing a new Jetta from Ricky Espino. He was very professional and knowledgeable throughout the entire process. I did not feel pressured to do anything I didn't want to do More

by Chicago Jetta
Recommend Dealer
Yes
Employees Worked With
Ricky Espino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

City Volkswagen of Evanston responded

It's great to hear that Ricky was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City Volkswagen of Evanston! Sam Lotta - slotta@cityautogroup.com

September 09, 2024

This was my second successful purchase with City VW and both times I had the pleasure of working with Mario, who was of great help throughout the process More

by Wadel
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Grbavac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

City Volkswagen of Evanston responded

We are very happy to hear Mario provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sam Lotta - slotta@cityautogroup.com

September 05, 2024

Ricky was great to work with! He worked with us through all the details and was compassionate and professional throughout the transaction. Highly recommend! More

by Mollycdunbar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Espino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

City Volkswagen of Evanston responded

Molly, Thank you for choosing City Volkswagen of Evanston. Your feedback and rating mean a lot to us. We're glad Ricky was able to help, and we hope to see you again! Sam Lotta - slotta@cityautogroup.com

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