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City Volkswagen of Evanston

Evanston, IL

5.0
2,412 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today! So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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1033 Chicago Ave

Evanston, IL

60202

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Showing 2,412 reviews

February 05, 2025

Honestly the best car buying experience that you could absolutely ask for. Owe it all to Mario and his team More

by Jose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Grbavac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

City Volkswagen of Evanston responded

Hi Jose: Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at City Volkswagen of Evanston are glad to have you as a customer. Sam Lotta General Manager slotta@cityautogroup.com

February 05, 2025

I usually don’t write reviews, but my experience at City VW Evanston was so outstanding that I felt compelled to share. Sales Manager Narcis Agic provided exceptional service, guiding me through the car-buy More

by Aleksandar Milanov
Recommend Dealer
Yes
Employees Worked With
Narcis Agic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Paszkowski
Feb 05, 2025 -

City Volkswagen of Evanston responded

Aleksandar, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Narcis, Alex, and our team, and we look forward to working with you again. Sam Lotta General Manager slotta@cityautogroup.com

February 04, 2025

Incredible knowledge and service from Gilbert you should clone him. He works hard for you. More

by Thankgod2540
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Gilbert Ansah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

City Volkswagen of Evanston responded

We are so glad that we had the opportunity to work with you, and that Gilbert could make this a top-notch experience. We look forward to continuing to serve you in the future! Sam Lotta General Manager slotta@cityautogroup.com

February 01, 2025

City VW Evanston is the best because people like Narcis Agic do all they can to be straight forward, honest, helpful, and efficient. This is my third VW Jetta purchased from them over the decades. Also, More

by Anka
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Narcis Agic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Reyes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I only spoke to Manny once over the phone, but he seems to be similar in his positive attitude toward the customer
Feb 03, 2025 -

City Volkswagen of Evanston responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sam Lotta General Manager slotta@cityautogroup.com

February 01, 2025

Had a very good experience here with the purchase of my new car, highly recommend this dealership and their employees! More

by Hasan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Grbavac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2025 -

City Volkswagen of Evanston responded

It's great to hear that Mario was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City Volkswagen of Evanston! Sam Lotta General Manager slotta@cityautogroup.com

February 01, 2025

Great experience and enjoyed working with a local dealership! My first time purchasing an EV. Brendan was very helpful. More

by Jen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan Cowhey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

City Volkswagen of Evanston responded

Thank you so much for your kind words, Jen, and for taking the time to leave us this wonderful feedback! Sam Lotta General Manager slotta@cityautogroup.com

February 01, 2025

Brendan was very knowledgable in what he does and made sure I walked out of the dealer with a car I loved. More

by gomezvanessa200
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan Cowhey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

City Volkswagen of Evanston responded

Thanks for sharing about your experience with City Volkswagen of Evanston. We appreciate your business, Vanessa, and hope to see you again soon! Sam Lotta General Manager slotta@cityautogroup.com

January 31, 2025

I came to this dealership after a total loss to my 2025 Honda HRV. Brendan was very helpful and knowledgeable. I appreciate the warm welcome and not being pressured to purchase anything. Brendan’s superb s More

by Wendell201989
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan Cowhey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2025 -

City Volkswagen of Evanston responded

Wendell, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Anthony, Brenden and our team can do to assist you, please do not hesitate to let us know. We are always happy to help! Sam Lotta General Manager slotta@cityautogroup.com

January 31, 2025

Worked with Mario on two separate instances and both times he came through for me. More

by Sandra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Grbavac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2025 -

City Volkswagen of Evanston responded

Sandra, Thanks for sharing about your experience with City Volkswagen of Evanston. Mario and our team appreciate your business and hope to see you again soon! Sam Lotta General Manager slotta@cityautogroup.com

January 31, 2025

Great first car buying experience. Everything went smoothly and I owe it all to Mario and his efforts More

by Sano
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mario Grbavac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2025 -

City Volkswagen of Evanston responded

Sano, Thank you for your business and this review. We're happy to hear Mario and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Sam Lotta General Manager slotta@cityautogroup.com

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