City Volkswagen of Evanston

I was extremely happy with the professional services of Bernard Grbavac, Manager, and Thijs de Kool, Sales & Leasing Consultant. After buying a Pasat 2004 in November 2012, I was not happy with the car Bernard Grbavac, Manager, and Thijs de Kool, Sales & Leasing Consultant. After buying a Pasat 2004 in November 2012, I was not happy with the car, too many repairs and I felt that I should have a car which I can rely on from the beginning. So, I went to the showroom and had a very friendly conversation with Bernard, who later on introduced me to Thijs de Kool, a young and energetic sales person, with whom I could speak my own language Dutch during the discussions. Traded the Passat in for a 2010 I was impressed with the ease in which this deal wasput together in a very relaxed atmosphere, I could not be happier. I would recommend both gentlemen to my friends in case they areooking to buy a VW! Regards, Carla Bourgonje More

I recently purchased a 2013 Jetta TDI from The Autobarn of Evanston and had a great experience. The best part of my purchase was working with Narcis Agic. Narcis is by far the best car salesman I have ev of Evanston and had a great experience. The best part of my purchase was working with Narcis Agic. Narcis is by far the best car salesman I have ever worked with and he is great tow work with. I have now purchased four different vehicles from Narcis and he has always treated me and my family with respect and is always honest and upfront with all issues. I would strongly recommend that if you are looking for a VW, you go speak with Narcis! More

I went to The Autobarn VW of Evanston to trade in my old lease for a new one. This was my fourth deal with Autobarn and as always it was a fantastic experience! Narcis Agic and Richard Kirkpatrick were very lease for a new one. This was my fourth deal with Autobarn and as always it was a fantastic experience! Narcis Agic and Richard Kirkpatrick were very professional and great to work with. They provided great costumer service and were very personable. I would definitely recommend this dealership and specifically Narcis and Richard to anyone looking for a great deal and overall experience! Thank you! More

Shady pricing on certified VWs. What is listed on the website does not include the "costs of certification" which is $2k plus nearly $1k for detailing. So, they try to say that the price is $3k more tha website does not include the "costs of certification" which is $2k plus nearly $1k for detailing. So, they try to say that the price is $3k more than listed. This is not how you do business. More

I went to the Autobarn unsure of whether I wanted to purchase a Golf GTI or a Jetta and I had not decided whether to aim for buying a pre-owned vehicle or a new car. I worked with Narcis Agic and he wa purchase a Golf GTI or a Jetta and I had not decided whether to aim for buying a pre-owned vehicle or a new car. I worked with Narcis Agic and he was patient, friendly and extremely knowledgeable. He willingly pointed out reasons that I did not need to spend more on certain options given the miles I typically drive. And he made sure that I had time to consider the answers to all of my questions and drive every possible car I might be interested in. I never felt any pressure to make a quick decision or pick a particular car or option package. Overall, Narcis was a pleasure to work with. I felt very comfortable asking him questions and negotiating the price of the car that I ultimately purchased. I would not hesitate to go back to the Autobarn and to work with that dealership or with Narcis again. More

i purchased my car from here and let me tell you, what an experience!!! Denis Tomsa was so patient and was able to explain everything to me so clearly. i did not feel like i was being taken advantage of at experience!!! Denis Tomsa was so patient and was able to explain everything to me so clearly. i did not feel like i was being taken advantage of at all, and for being a women that is so important! i highly recommend Denis if you are considering buying a car! i also bring my car here for service and i bring it Pierre Oshana. He has never once sold me a service that i didn't need and and is always so pleasant to work with! It's a busy dealership which is why i am so surprised by the service. Hands down the go to place! More

I purchased a 2009 VW CC from this location almost a year ago. Boyan (sales person) and Jay Scott (certified manager) were great. The customer service and friendliness were "over the top". They both did all ago. Boyan (sales person) and Jay Scott (certified manager) were great. The customer service and friendliness were "over the top". They both did all they could to insure I was happy with the vehicle I was purchasing. I drove the vehicle one month before it begin to have problem after problem. The check engine light and gas cap light would come on every month with the same codes. The VW dealer in Wisconsin, where I'm from would fix the problems. I notified the dealer immediately about the problems I was having and returned it to them to have there service dept work on it. The vehicle has been in the shop 9 times in 11 months. I notified the general manager of the Autobarn and he did not return a phone call or email. I also notified headquarters and they offered me a $1,000 check to purchase a new vehicle. Why would I want to purchase a another vehicle and not satisfied with the one I have. I even contact the BBB and they said there was nothing they could do. They didn't even give me the option of arbitration. So I'm pretty much stuck paying for a "lemon". Illinois does not have a lemon law so beware of purchasing a vehicle from that state. I'm still having problems with the vehicle to this date and they still will not take the car back as a loss to their company. Beware of purchasing any vehicle from the autobarn because they do not guarantee a car even when they have certified it. How can you certify a vehicle and its in the shop almost every month for a year. Buyers BEWARE! Thanks again to Boyan and Jay for great service and their committment to make me happy! More

I went to Autobarn of Evanston for a used car purchase, and had a very positive experience! I worked with Narcis Agic one of their top salesman and he treated me with the utmost respect and professionalis and had a very positive experience! I worked with Narcis Agic one of their top salesman and he treated me with the utmost respect and professionalism! I ended up getting a Used 2010 Jetta wagan TDI. Thanks to Narcis and Autobarn I have ended up with a vehicle I am very happy with! Thanks Narcis for all of your help and effort I truly appreciate it! Peter K. More

Elaina Adeniyi greets everyone with a smile and has great compassion(esp. for us folks with older cars/typically higher repair costs accordingly) and vast knowledge about service/car repairs. She clearly ex compassion(esp. for us folks with older cars/typically higher repair costs accordingly) and vast knowledge about service/car repairs. She clearly explains repair needs in layman's terms and goes above and beyond to secure the best price for parts. She even connected me with a great sales person from the team (Shawn Kohli) to purchase my new Tiguan last night. Elaina is a great asset VW and the Evanston team! More

What can I say about Shawn Kohli? First, he is incredibly customer focused. He truly seems to want each buyer to have a great experience and leave with the car of their current dreams at the best incredibly customer focused. He truly seems to want each buyer to have a great experience and leave with the car of their current dreams at the best possible price (which I did)-- even after 3-4 hours of negotiations with me. He stayed after his normal working hours to meet with me and stayed even later (canceled dinner engagement) after regular closing hours to complete the best deal for me. Second, he is very personable/approachable/easy to work with (not the stereotypical "slick/cheesy salesman" that I've met in my day). Shawn made my car purchase experience an enjoyable one, which has not been my typical experience in years past. Thank you Elaina for the introduction and thank you Shawn for ALL your efforts, diligence and time required to secure my Tiguan SE deal! Shawn is definitely an asset to the Evanston team. More