City Volkswagen of Evanston
Evanston, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Bojan Kokanovic helped me purchase my 2013 CC Lux. He was honest and straightforward and I was able to walk out with my car that day. I would purchase another vehicle with him in the future. was honest and straightforward and I was able to walk out with my car that day. I would purchase another vehicle with him in the future. More
We worked with Dave on a lease for a 2013 VW Sportwagen. We had a great experience, and because we were working on a short time frame, we needed to move quickly. Dave did a great job helping us get a deal d We had a great experience, and because we were working on a short time frame, we needed to move quickly. Dave did a great job helping us get a deal done promptly and he was easy to work with. More
I am so pissed that I traded in my 2010 Camry to this place that didn't deserve my business or my car. I traded my old car in for a 2007 BMW 525i which I'm starting to believe is a lemon in my eyes. The place that didn't deserve my business or my car. I traded my old car in for a 2007 BMW 525i which I'm starting to believe is a lemon in my eyes. They gave me 12,000.00 for my trade in and financed me through a company called Ludlow which is another 1 star review. Before closing the deal I was promised that the cracked windshield and the brakes would be fixed. When I took the car for the repairs they then refused to fix both and only fixed the brakes. I didn't have any problems out of the car until one day it just stopped. I had it towed there for 3 days they finally called me and informed me the car first needed a battery in order to do the diagnostic. My father took the battery to them. In the mean time I asked for a loaner vehicle, they informed they didn't have any. I called an checked on the status of my car and asked if they would give me the common courtesy and follow up with me instead of me calling them just to have a peace of mind, that didn't happen. They finally informed me the car needed a new starter, luckily it went through my warranty. They began the work on the car, on about the 2 1/2 week mark. I called and let the know I really needed a loaner car, I had used all of my vacation days and my HR office patient was running low. They informed me that I could rent a car but it was at my own cost. finally they called me a couple of days later and informed me that my car would be done later on in the day or the next day. I received a call from my job that day informing me that if I didn't show up to work the next day I wouldn't have a job. I called the autobarn literally in tears begging for a loaner car. I the asked about the coupon online they were offering to anyone who auto repairs over 250.00 they would rent you a car complimentary for 1 day. The manager then went online. I couldn't believe that was never offered to me. Unfortunately I didn't have a credit card to rent a car. My car was not ready that evening and I lost my job it took a year to find. I picked my car up ecstatic to have back, but by the time I got home I was concerned. My car was jumping, making noises, and not driving the same. 3 days later I drove south. I was a light at a busy intersection and got a malfunction notice on the information screen in my car, meantime my steering wheel gave out. MY CAR STOPPED....AGAIN!! I had my car towed to the BMW dealer and immediately called Auto Barn. The manager was defensive, rude, and argumentative. Once again I asked for a loaner....guess what..NO LOANER CARS. Even though this was the day they said loaners should be available. But in the managers defense they don't have to give loaners out. HUH...I am so angry at myself for going to this place. They do not try and help all they can do is tell you what they cant do and how much it will cost. More
From the moment I contacted the dealership to check in about the specific vehicle I wanted, I received amazing customer service from everyone at this dealership. My appointment was scheduled at my conven about the specific vehicle I wanted, I received amazing customer service from everyone at this dealership. My appointment was scheduled at my convenience, I was contacted several times and days in advance of the appointment to confirm, and most importantly - my inquiry was taken seriously. This was important to me since I had already done all my homework and expected to walk away from my set appointment with my new vehicle. Danny B was fantastic on setting up the appointment and confirming with me, as well as finishing up the sale by taking the time to show me all the (cool) aspects of my new car. When I arrived at the appointment and Danny was unexpectedly busy with another customer, Bojan took over my appointment for the day. He took great care of me, answered all my questions, provided solutions for some of my questions, and followed up after my sale perfectly. I would recommend both of these gentlemen, and the dealership, to anyone looking to buy a new VW! More
Working with Bojan and the rest of the dealership was a truly wonderful experience. I found myself excited about being a VW owner after working with We were able to negotiate a fair price and I was driv truly wonderful experience. I found myself excited about being a VW owner after working with We were able to negotiate a fair price and I was driving home in my beautiful Jetta SE that very day. The purchase and experience of working with Mr. Kakanovic made the drive from Canton to Evanston in truly horrible winter weather well worth the effort. I would highly recommend Autobarn and Bojan to any of my friends looking for a new VW. More
My boyfriend and I were in the market for a gently-used car. After visiting a few other dealerships around our area in Orland Park, we decided to make a trip to out to Evanston to check out the VW Autobar car. After visiting a few other dealerships around our area in Orland Park, we decided to make a trip to out to Evanston to check out the VW Autobarn. Upon arrival, we were warmly greeted by Danny Bronny. After speaking to him for just a few moments, I knew we made the right decision. He was extremely helpful and answered any questions we had (and even questions we hadn't thought to ask) thoroughly and thoughtfully. The entire experience was wonderful. After test driving one of the first cars Danny had suggested, we knew we had found the perfect fit. While car shopping can be stressful, Danny made it a breeze. We left with exactly what we wanted and knew we were not being taken advantage of when it came to pricing. I would highly suggest that anyone looking for a car checks out the VW Autobarn and makes an appointment with Danny. More
I worked with Danny for over three weeks on line and then finally met him this past Saturday. He was able to refine my search process to a few cars that fit my interest and needs. He seemed to implicitly k finally met him this past Saturday. He was able to refine my search process to a few cars that fit my interest and needs. He seemed to implicitly know exactly what I needed in order to leave the showroom with a car that served my needs and also made me happy. He was honest, direct and incredibly knowledgeable. I would absolutely recommend Danny to anyone who wanted high quality service. I also have to say that Jay Scott was incredibly kind and helpful. He really made sure that customer service was a top priority. More
Elaina Adeniyi is always willing to help with any sort of issue or questions I have. Her professionalism and dedication in making the process as easy as possible is above par. I would recommend Elaina to any issue or questions I have. Her professionalism and dedication in making the process as easy as possible is above par. I would recommend Elaina to anyone looking for service on their VW. Thanks More
I recently leased a 2013 Jetta through Narcis. He provided excellent service and made the financing process painless. Narcis showed off the functionality of my new car and really made the experience provided excellent service and made the financing process painless. Narcis showed off the functionality of my new car and really made the experience positive from start to finish. I would recommend him for anyone interested in a VW. More