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City Volkswagen of Evanston
Evanston, IL
2,292 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today!
So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,292 reviews
May 14, 2013
The best sales consultant I have ever met. I will be more then happy to buy many more vehicles in future from Narcis Agis. Real professional, honest and knows every single detail about VW. He is a reason my then happy to buy many more vehicles in future from Narcis Agis. Real professional, honest and knows every single detail about VW. He is a reason my family and I buy cars in Autobarn VW of Evanston More
by eNezirevic
Employees Worked With
May 13, 2013
If you are looking for a new VW this is the place to go to. Dennis Tomsa is the guy to go and see. He is very professional and will do everything stays in he's powers to give you the best deals he can. I'm to. Dennis Tomsa is the guy to go and see. He is very professional and will do everything stays in he's powers to give you the best deals he can. I'm glad for my decision and glad that i met him and that he helped me. More
by TeodorBiscosVinesar
May 13, 2013
We had a great experience...wish the process was a little faster as we didn't expect to buy a car and had some commitments at the end of the day. However, the guys we worked with were on top of their game a faster as we didn't expect to buy a car and had some commitments at the end of the day. However, the guys we worked with were on top of their game and made us feel welcome and comfortable. More
by davekrug1
Employees Worked With
Shawn Kohli
May 11, 2013
I have nothing but great things to say about the people at The Autobarn in Evanston. I was referred by a friend of mine to change my maintenance from Jennings VW to The Autobarn in Evanston, since I live e at The Autobarn in Evanston. I was referred by a friend of mine to change my maintenance from Jennings VW to The Autobarn in Evanston, since I live equidistant from both dealerships. The quality of work and the service definitely exceeded my expectations. They replaced a bulb for FREE and my car was returned to me super clean. My interactions with staff has been wonderful (go see Richard Kirkpatrick-seriously, I'm demanding you!). I feel like they care about me as a customer, not just a sale. I work in a retail environment where customer service is considered the most important thing, so I seek out great customer service, and am rather unforgiving for bad service. They offer something called DriveSure, which is a fantastic maintenance program, which pays for itself in the long run. I know eventually I will want to buy a new VW, and when I do, I will purchase it from the Autobarn in Evanston. More
by spanek1
Employees Worked With
Richard Kirkpatrick
May 07, 2013
I had been coming to the Autobarn for maintenance on my current VW lease for some time and when I decided it was time for an upgrade I knew where to go. Bojan was very helpful in making sure I liked the ca current VW lease for some time and when I decided it was time for an upgrade I knew where to go. Bojan was very helpful in making sure I liked the car I was getting into and didn’t mind going back and forth between myself and management to find a payment I was comfortable with. He even stayed late until everything was set to go. I would highly recommend him for any purchases and will definitely be returning to him when it is time for my next lease. Coming from someone who is not too easy to please Bojan was more than patient in handling my purchase. He also knows his VW’s and appreciates the investment a customer makes in purchasing or leasing a new vehicle, I felt no pressure to make a rash decision. More
by ChaseThompson
April 29, 2013
Worked with Danny Bronny-searching for an Eos. Danny was extremely knowledgable, personable & patient. He was a good listener & communicator. I look forward to working with him in the future. I regret that extremely knowledgable, personable & patient. He was a good listener & communicator. I look forward to working with him in the future. I regret that I do not remember the name of the young man who was newer to the dealership that greeted me in the lot across the street. He was also professional like Danny. I must say if that initial greeting did not go well I would have been out of there. More
by vikchik
Employees Worked With
Danny Bronny
April 29, 2013
Danny was VERY professional and, if we ended up buying a Passat, would have bought it from him. He tried valiantly to sell us on the reliability record and package a great deal, but, in the end, Consumer Re Passat, would have bought it from him. He tried valiantly to sell us on the reliability record and package a great deal, but, in the end, Consumer Reports and our honda mechanic pushed us away from Passat. More
by RickKolsky
Employees Worked With
Danny Bronny
April 28, 2013
The buying process with Narcis Agic, and Jay Scott was the best experience I have ever had buying a car. It was so enjoyable we purchased two cars. Jay and Narcis could not have been more professional, kn the best experience I have ever had buying a car. It was so enjoyable we purchased two cars. Jay and Narcis could not have been more professional, knowledgeable or pleasant!!! We will recommend them to everyone we know in the car market. More
by Bryboy
Employees Worked With
April 27, 2013
I was a student from Champaign, IL area and I know very little about buying a used car before I came to The Autobarn. But Bojan was very nice to me and explained everything to me step by step. I was there little about buying a used car before I came to The Autobarn. But Bojan was very nice to me and explained everything to me step by step. I was there at almost 9pm, which is usually their closing time. But Jay and Bojan were very patient and tried to satisfy every of my request. What's more, The Autobarn has very sufficient car resources. I am looking at a VW CC. what surprised me is that they have over 10 CC in their inventory. They also gave me very fair price. So if you want to purchase a VW, I strongly recommend you to go to The Autobarn. More
by chenge1
April 21, 2013
Im coming from the west suburbs to buy a car that cost over $45,000 and im 30min late for my 9am appointment. Im 26yrs old with a pre approved offer from my bank for $40k at a 6% rate and i have 5, 000 in over $45,000 and im 30min late for my 9am appointment. Im 26yrs old with a pre approved offer from my bank for $40k at a 6% rate and i have 5, 000 in cash. BJ gets an attitude with me over the phone about how this is his off day and he's not waiting any more when i tell him ill be there in 10min. BJ also informs me he lives 10min away from the dealership. I told Brian im coming for the 2012 Audi A6 2.0T not him and he can refer me to another sales associate. 2nd thing that went wrong. You have to pay for parking, so i go to the cashier and ask for change for a $5 seeing how they dont take credit cards. And this lady got an attitude with me and says she dont have it and she will personally get it out her purse. which she had over $10 in coins..??? so after 10min of waiting i pay for parking 3rd thing the sales associate Manny He had a great attitude and was the only good thijng from these dealership. he tried his best but he didnt seem to kno anything about an Audi, and he says he owns an A4 .. 4th OVERALLL BADDDDD thing is. The car was missed priced by $7,000. the internet price said $41K and the sticker said $48k. I informed manny and he said his manger is changing the price as we speak to the correct price. i told him i can sue you for false advertisement if i wanted to. he said they will work on the price to negoiate. when we was at the table to make the deal they only came down $500 and said it was too much for them to lose if they come down any more because they bought the car for $46k. i understand a mistake was made but i was seeing how much are they willing to compromise with me and show that there sorry. which they failed the test. 5th is some Shady Sales Manger named Jay come in with a bad offer at 18% on a car that now cost $56K and wants me to use a co signer. and making very bad jokes. i told him my car got totaled he said did i ounch the lady in the face? i said why would i don that and go to jail, he said your right, i use to be a cop in the suburbs. 6th i smell xx so i leave and the manny call my phone 5MINUTES later saying i dont need a co singer because he found a different sales manger to approve me for the full amount. I could of asked my bank for more but i didnt get a good experience from this dealership and i was ready to go so i said no thank you 7th when the car which was priced at $41k on the internet which cost $48k and after taxes, and fees cost $56,000. they were trying to sell me i inform them i already went to Audi Westmont and the sales associate there found the the exact car i was looking for 2012 Audi A6 Premuim Plus priced at $40K and he willing to negotiate the price and take some off. I went to Audi and paid $40k for the car, $5k for taxes, IL fee's and he took off almost $900. This is not to bad mouth this dealership but to inform consumer of the type of quality of work they gave this day. This is not my first car and al the cars i bought were never more then 1year and and i never seen this type of poor quality from a professional dealership. xxxxxxis Manny was a good salesman Con: Jay, Overall experiences and BJ More
by Marco363
Employees Worked With
manny, BJ
