City Volkswagen of Evanston

Smooth Purchase Had a great experience with Patrick! He was awesome. Genuinely caring and wanted to help out in all areas of our purchase. He wasn’t pushy like other Had a great experience with Patrick! He was awesome. Genuinely caring and wanted to help out in all areas of our purchase. He wasn’t pushy like other sales people I have dealt with before, where they just bs to sell the car. Please go to Patrick McDonald for any future purchases. He deserves 100 starts not just 5. More

Genuine and extraordinary staff! I worked with Yoram when I purchased my 2014 VW Tiguan R line. I came in about 2 hours before closing and we were there 2 hours after closing (Sorry!) I worked with Yoram when I purchased my 2014 VW Tiguan R line. I came in about 2 hours before closing and we were there 2 hours after closing (Sorry!), but Yoram was so patient and made the process smooth! I have been to multiple dealerships before going to Autobarn looking to get out of my lease early and none of them were as willing to help me as Yoram. I also met Vic Jalili, the general manager, and he was so accommodating and patient as well! The staff at autobarn genuinely care about their clients and want to make the car buying process as stress-free as possible (because let's be honest, it's not always fun and can definitely be stressful), but I am SO EXCITED about my car, it was a rare find, 4 year old car, low miles and a great price. The service Yoram provided is invaluable and is truly hard to find. With all the dealerships I have come across, Autobarn has a great staff that love their clients. Yoram was professional but was also very kind and I could really tell he wanted help me get this car. Not just for a sale but to just truly help someone make it happen! There were some things we discussed that we were unable to take care of when I left the dealership with the car but they made sure I was taken care of when I came back the following weekend. I live one hour away from evanston but every mile was worth the drive! Please ask for Yoram if you are looking for great customer service! I will be more than happy to drive out there to whenever my car needs servicing because of how amazing this place and the staff is! Thank you Yoram and Vic! More

Excellent experience I love my experience at the Autobarn Volkswagen of Evanston. They are very friendly and professional people. I enjoyed working with Iryna !!! I recomm I love my experience at the Autobarn Volkswagen of Evanston. They are very friendly and professional people. I enjoyed working with Iryna !!! I recommend everyone works with Vic and Iran’s!!! More

Friendly and knowledgeable I came to the autobarn to purchase my first car. I came knowing I was ready to lease but unsure which model I would like. Patrick McDonald was patient I came to the autobarn to purchase my first car. I came knowing I was ready to lease but unsure which model I would like. Patrick McDonald was patient as ee test drove three cars before making a decision. He made sure to look for specific incentives I would qualify for in order to provide me the car I loved at the price I could afford. Eldin, from the finance end clearly explained the lease terms and coverage to ensure I was well informed and well covered. More

Great experience We found Iryna very helpful very professional and gave us all the info we needed for our final choice. We would highly recommend her, as she is very We found Iryna very helpful very professional and gave us all the info we needed for our final choice. We would highly recommend her, as she is very professional and takes pride in what she does. Thanks again for such a pleasant experience. Dan More

About as bad as it can get Apparently the recent poor performance by the Volkswagen global enterprise and diminution of its brand has not resulted in improved customer care and Apparently the recent poor performance by the Volkswagen global enterprise and diminution of its brand has not resulted in improved customer care and service. I can only comment on the shoddy treatment I have received at Autobarn Evanston, For what this outfit charges for service and repairs, one would hope that they stand by their products and service especially when the work they've done may contribute to future breakdowns. They steadfastly refuse to even consider that it might be their responsibility. Calling the service care hotline also resulted in a dead end. Their new motto should be "Our hands are tied." More

Outstanding service! I’ve been heart broken a lot of times by multiple dealerships and thankfully not this time and that was all because of Mario Grbavac. I can’t thank hi I’ve been heart broken a lot of times by multiple dealerships and thankfully not this time and that was all because of Mario Grbavac. I can’t thank him enough for helping me get my very first car. I went here to just give it a try. I didn’t even expect that i will be able to take the car home with me. But he did everything he could to help me. I highly recommend this dealership, by far the best experience I’ve had and highly recommend for everyone to see Mario. More

Yoram After searching aggressively 2 months for a Pearl Black VW CC with the sunroof, 4 cylinder turbo engine , low miles and nice factory wheels/Rims. I After searching aggressively 2 months for a Pearl Black VW CC with the sunroof, 4 cylinder turbo engine , low miles and nice factory wheels/Rims. I walked in the Evanston location as a last result. The manager greeted me with a hand shake and introduced Yoram as my salesman. I told him exactly what I was looking for and 2 hours later I could’ve been driving off the lot with my desired car. I drove another car to the lot but he had a porter meet me during my lunch break to get the car in the city. Yes he’s all that plus some👍🏽👍🏽. More

New Atlas Patrick McDonald was very professional and accommodating in taking the time to answer all of our questions ans show us all the features of the new Atl Patrick McDonald was very professional and accommodating in taking the time to answer all of our questions ans show us all the features of the new Atlas. More

The best experience ever at a car dealership! We just leased a VM Passat! What a wonderful experience we had with the entire staff. First with Vic the GM, Mario our Salesman, Narcis the General We just leased a VM Passat! What a wonderful experience we had with the entire staff. First with Vic the GM, Mario our Salesman, Narcis the General Sales Manager, Dominique from the Finance Department and the other staff we meet at the dealership. We can tell they are well trained, knowledgeable, genuinely kind and helpful. The Stackhouse Family from Lake Bluff! More