City Volkswagen of Evanston

Great Customer Service My experience with Bianca was really great. She kept me informed of the progress on my car throughout the day with time estimates. I was driven home My experience with Bianca was really great. She kept me informed of the progress on my car throughout the day with time estimates. I was driven home when I dropped off my car and picked up when it was ready. The mechanic explained what likely caused my particular issue and how to avoid it in the future, and covered the repair under warranty. This is the second car I've bought at Autobarn Evanston and I've always had a good experience. More

"The best in customer service" Daniel Herrera started our visit off perfect with a warm smile and friendly hello. Service on our car was done at the time we were told, and the resul Daniel Herrera started our visit off perfect with a warm smile and friendly hello. Service on our car was done at the time we were told, and the results of the service were explained to us so that we could feel comfortable about the work done. We drive over 1 hour to your dealer and have no regrets. We will return in about 10000 miles. Thanks for what you provide. More

Excellant as always Bianca is new and she showed excellent poise and knowledge as we discussed the various items on the service list. It is nice to have knowledgeable an Bianca is new and she showed excellent poise and knowledge as we discussed the various items on the service list. It is nice to have knowledgeable and concerned staff to explain the various items of the service call. More

Great service and honest information I was extremely pleased with the service I received from Elaina Adeniyi on my most recent visit to The Autobarn. When I called for an appointment I to I was extremely pleased with the service I received from Elaina Adeniyi on my most recent visit to The Autobarn. When I called for an appointment I told the service department that I would leave the car. When I arrived to drop it off, Elaina gave me a reasonable estimate of how long it would take to do a full diagnosis. When she called me, she summarized the complete report, and helped me prioritize the repairs. She also arranged for me to talk with the examining mechanic when I picked up the car, so all my questions could be answered. It is attentive service like this that keeps me coming back to Autobarn in Evanston. More

Service Justin at the Evanston Autobarn dealer is a person I would definitely be recommending. Great service. Easy way of payment. I was able to make my appo Justin at the Evanston Autobarn dealer is a person I would definitely be recommending. Great service. Easy way of payment. I was able to make my appointment for the next day. More

First car by was amazing! This was my first time getting my own car. I leased and my salesmen, Eddie Alvarez was so great! Super helpful, nice, not pushy and very fair. I was v This was my first time getting my own car. I leased and my salesmen, Eddie Alvarez was so great! Super helpful, nice, not pushy and very fair. I was very nervous to be spending any money on a car with my income but he was so compassionate and worked with me to find what I was comfortable with. So far I've had no Issues with my car and I'm in love with it (Jetta SE). He even made sure that I got the exterior and interior colors it wanted and as an added bonus I got Bluetooth! Definitely recommend him and the dealership. Thanks Eddie! More

To expencive, service dont tell correct information oil is n Karen Cooper was at most grateful person I met that morning. So full of energy ready to help talking to me and o the phone ...amassing Thank you. Karen Cooper was at most grateful person I met that morning. So full of energy ready to help talking to me and o the phone ...amassing Thank you. Prices are HI. Your technician told me that you use special oil imported from Germany that last 10,000 miles???, but you use only domestic Casstrol ......... ouch... That will put you on the bottom line of my future services. Last time I was in service technician say to me that my air filter is worn and this tame is good.Last time my tires are excellent and now 2 are fair and one is worn Car has only 34,000 miles. and one new tire. They suggested 600 dollars to replace 3 tires + labor rotating????? My service to change oil ,filter an rotate tires plus one bulb was changed cost me $ 140.00 Expensive Very Unhappy And on the end none bring my car back. I have to go myself . More

Finance Officer I just bought a new car on Tuesday night and both Karen Cooper and Mario Grbavac provided me with a wonderful car buying experience. Both were very fr I just bought a new car on Tuesday night and both Karen Cooper and Mario Grbavac provided me with a wonderful car buying experience. Both were very friendly and had a great personality that kept me smiling through the whole experience. More

Shop here! Had a few issues at first but overall I'm very satisfied with this dealership! Mario was such a help! He did everything he could to get me the best de Had a few issues at first but overall I'm very satisfied with this dealership! Mario was such a help! He did everything he could to get me the best deal! More

GM Anthony Scala Mr, Scala, thank you for your assistance and your dealer reputation is good as others have said. Your dealer is very good on customer service and I wi Mr, Scala, thank you for your assistance and your dealer reputation is good as others have said. Your dealer is very good on customer service and I will recommend to all my friends and coworker at largest telecommunication company in the world. More