City Volkswagen of Evanston

Excellent experience with Patrick and his team Patrick not only knows everything about VW's, but he takes the time to help figure out what kind of car you really need. He was patient as we went thr Patrick not only knows everything about VW's, but he takes the time to help figure out what kind of car you really need. He was patient as we went through every step of the process, and genuinely cared about my experience with his team. I wasn't sure which car I was going to buy; Patrick showed me some used cars and we test drove the VW I ultimately purchased. There was a minor hiccup when I picked up my new car, but Patrick and Narcis assured me that all would be taken care of. So, to sum it up: they know their cars, they care, they work to get you a good deal. More

Annually Check up It's always pleasurable whenever I take my 2007 Volkswagen beetle in for whatever service needed. It's always pleasurable to be helped with the amazin It's always pleasurable whenever I take my 2007 Volkswagen beetle in for whatever service needed. It's always pleasurable to be helped with the amazing Elena Adelniyi whom is very informative on whatever service that may be required. She is very patient with listening to you and very polite. More

Knowledgeable and Quick Patrick McDonald is so knowledgeable about the Volkswagen brand. He is well versed in the vehicles he sells. He also is mindful of people's time and Patrick McDonald is so knowledgeable about the Volkswagen brand. He is well versed in the vehicles he sells. He also is mindful of people's time and knows no one wants to spend hours in a dealership. We were able to do much of the work ahead of time and then just handle some paperwork when I came in. I much appreciate that, as will busy people everywhere! More

White Glove Customer Service We have been faithful Volkswagen customers at the Autobarn Volkswagen Evanston location since 1995 and the customer service is outstanding which keeps We have been faithful Volkswagen customers at the Autobarn Volkswagen Evanston location since 1995 and the customer service is outstanding which keeps us coming back. With the awesome leadership of Narcis Agic (GM) and his team, we are treated with dignity and respect and we like the selection of cars for the design, innovation and performance. But more importantly, its the white glove customer service that makes purchasing a car a wonderful experience. We recently worked with Sales Consultant - Patrick McDonald and he took the time to listen carefully to what we needed in a new car and quickly matched us with our new 2017 Passat SE. Both Patrick and Narcis helped us find the best leasing deal for our driving needs. This dealership has integrity and top notch customer service. More

Professionally done I located a used car that I wanted through an auto website and sent a message to the dealer. Emir answered and guided me through the process. He's a g I located a used car that I wanted through an auto website and sent a message to the dealer. Emir answered and guided me through the process. He's a gentleman and highly professional in the way he engages with customers. He offered a test drive and made sure I had enough time to evaluate the car's handling. He then advocated for me with the sales manager to close the deal. I pushed back on a few details but he handled it diplomatically. I drove out with my "new" used car, which was prepped and ready for me when I finished signing the paperwork. Very easy from start to finish, and I appreciated the way I was treated by Emir and the staff of Autobarn. More

Elaine taking over Hi, after the 2nd time taking my VW Beetle to Autobarn, Elaine took over and coordinated a loaner for me. She kept in touch with me daily giving me u Hi, after the 2nd time taking my VW Beetle to Autobarn, Elaine took over and coordinated a loaner for me. She kept in touch with me daily giving me updates. I really appreciated her 'being on top of things'. Joan g de Petrizzi, customer More