City Volkswagen of Evanston

Extremely smooth and positive experience. Yoram Gorges was knowledgeable, professional and extremely useful in assisting my wife and I navigate the process of buying our first car. I was very Yoram Gorges was knowledgeable, professional and extremely useful in assisting my wife and I navigate the process of buying our first car. I was very pleased with the entire experience at this dealership. More

Excellent Leasing Experience In my experience, the Autobarn Volkswagen of Evanston is the BEST place I could possibly go to lease my new Volkswagen. The sales staff, in particula In my experience, the Autobarn Volkswagen of Evanston is the BEST place I could possibly go to lease my new Volkswagen. The sales staff, in particular, Mario Grbavac and Narcis Agic, are polite, kind, honest, patient, attentive, and overall, just terrific guys to work with. I cannot imagine going anywhere else to lease a car. Highly, highly recommended. More

Pleasant Car Leasing Experience I worked mostly with Yoram Gorges. What I like about shopping at VW Autobarn is that their salespeople actually seem willing to work with their custom I worked mostly with Yoram Gorges. What I like about shopping at VW Autobarn is that their salespeople actually seem willing to work with their customers’ process rather than insist on their own. They respect your time. They give you what you want and need to make decisions. Yoram was friendly, helpful, intelligent, and willing to go the extra mile. It took 3 hours from the time I came in saying I wanted to drive and then lease a 2018 Jetta, but we got it done and, overall, I felt like the process moved. They were also willing to switch the Pandora station when my head was splitting from metal music. More

Service Department I want to thank Adam Findley for making sure my car was taken care of. He arranged me with a rental car, answered all my questions. Very polite person I want to thank Adam Findley for making sure my car was taken care of. He arranged me with a rental car, answered all my questions. Very polite person he is. I also thank Alex Fernandez and the whole Autobarn Service team for being treated with dignity and respect. Thank you Adam Findley for good service. More

Great experience Had a great experience with Mario and Autobarn VW of Evanston. All my questions and issues were addressed and the whole process went very smoothly. Had a great experience with Mario and Autobarn VW of Evanston. All my questions and issues were addressed and the whole process went very smoothly. More

Very patient with answering my many questions I purchased a Volkswagen Beetle a little while ago; My main contact was with Mr. Goran Bijedic. On the one hand, it was a somewhat standard car purc I purchased a Volkswagen Beetle a little while ago; My main contact was with Mr. Goran Bijedic. On the one hand, it was a somewhat standard car purchase - lots of numbers back and forth, "the owner has made an offer", etc. On the other hand, I did not get the impression that I was bothering Mr. Bijedic with my questions, or parts of the deal that I didn't care for. I am very happy with the Beetle, and I hope to ride in it until the wheels fall off, and they start selling solar powered anti-gravity cars. Failing that, I would purchase a vehicle from Mr. Bijedic, and the Autobarn again. More

Highly recommend!! Just bought a 2016 VW Passat from Autobarn and I would definitely recommend this place! I worked with Elvir Hamulic and Narcis Agic and they were so a Just bought a 2016 VW Passat from Autobarn and I would definitely recommend this place! I worked with Elvir Hamulic and Narcis Agic and they were so attentive to my needs in regards to finding a price that worked and monthly payments that were in my budget. They were extremely helpful and went out of their way to find me a good deal as well as answer any questions that we had! Such helpful guys and they know what they are doing unlike some other places we were at. Eldin Hamulic helped us with our warranty on the car as well as finalizing everything and he was such a big help. He was very knowledgeable, open and honest with giving me the best warranty at a low rate! They made me feel very confident with my purchase especially knowing I have good coverage! They all made my experience purchasing a car very easy and affordable. Highly recommend working with these guys on getting you the best deals and finding the perfect car. VERY satisfied with everything they offered!! More

Eager to please Patrick MacDonald was happy to take us to a remote vehicle storage area so that we could test drive an older model, which helped confirm for us that w Patrick MacDonald was happy to take us to a remote vehicle storage area so that we could test drive an older model, which helped confirm for us that we wanted the newest model. He answered the questions we tossed his way, let us drive the car of our choice home so we could pick up our trade in and more closely test the qualities of the VW, and finally was happy to stay with us for a thorough acquaintance with the new vehicle. He was a real pleasure to work with, never feeling rushed or hassled. Thanks very much. Scott Paine More

Worst service department Horrible service. Horrible communication. The only time that any response or callback was given was after a complainted to corporate. They should be a Horrible service. Horrible communication. The only time that any response or callback was given was after a complainted to corporate. They should be ashamed of themselves. My car had over 100 miles put on it while being worked on. And no explanation as to why. The worst possible place one can ever take their car. Stay away. The service manager Adam didn’t think I deserved an answer for how my car was driven over 100. He claimed to be new there to improve the service yet he sure isn’t. More