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City Volkswagen of Evanston
Evanston, IL
2,293 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today!
So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,293 reviews
January 09, 2019
Worse experience. Stay away to avoid aggravation. Took a brand new car for a service. When the appointment was made, they said it would take an hour,but then came back Stay away to avoid aggravation. Took a brand new car for a service. When the appointment was made, they said it would take an hour,but then came back stating that the parts were ordered wrong and the car needs to remain with them as it was disassembled. They will not answer your calls and if by any luck you get through, it will be a voicemail that will remain unanswered. It took a week of aggravation to get the car out of their hands. More
by RobinVW
Employees Worked With
Adam Findley, Brandon, Alex.
January 08, 2019
Great Experience Just purchased a new Passat and am very happy. Mario Grbavac was great - patient (while I looked at many cars, both new and used), knowledgeable and Just purchased a new Passat and am very happy. Mario Grbavac was great - patient (while I looked at many cars, both new and used), knowledgeable and friendly. He helped me find the right one for me. And on New Year's Eve. More
by JJD
January 08, 2019
Pleasant and easy experience Working with Goran Bijedic and the VW dealership in Evanston was a pleasure from start to finish. Goran was patient with my questions, helpful with ma Working with Goran Bijedic and the VW dealership in Evanston was a pleasure from start to finish. Goran was patient with my questions, helpful with many suggestions, and worked with me to get the perfect car for me. I appreciated his calm, unpressured, professional demeanor, and I feel the dealership also reflects that professionalism. I am looking forward to experiencing the famed service at VW. More
by Carrie
Employees Worked With
Goran Bijedic
January 04, 2019
Car shopping made easy I had the pleasure of working with Iryna. I wasn’t even planning on buying that day. But she was so informative & transparent that I asked myself why I had the pleasure of working with Iryna. I wasn’t even planning on buying that day. But she was so informative & transparent that I asked myself why wait any longer? She made me feel super comfortable, and answered all of my questions. The GM also came out to say hello and made me feel at home. It’s hard to find good service these days. I love my new Jetta and so do all my friends and family members. I will definitely send them Iryna because I know she will take care of them no questions asked! More
by GILE
Employees Worked With
Vic Jalili, Iryna Olshanetska
January 02, 2019
2018 Passat SE My wife and I had an excellent experience purchasing our vehicle from The Autobarn in Evanston. Mario Grbavac is an extremely helpful and knowledgeabl My wife and I had an excellent experience purchasing our vehicle from The Autobarn in Evanston. Mario Grbavac is an extremely helpful and knowledgeable sales consultant. His no-pressure approach, and considerate recommendations, helped us ultimately choose the 2018 Passat as our next vehicle. From walking in to driving off in our new car, the whole experience was delightful. More
by TomK
Employees Worked With
January 01, 2019
Thanks for making buying our car so easy! I was unsure which car I should buy when I was searching. I found a car that I kind of liked and test drove it. After that, Iryna helped me find the I was unsure which car I should buy when I was searching. I found a car that I kind of liked and test drove it. After that, Iryna helped me find the car I was really looking for, and then Yotam helped me finish all the details. Now we have our beautiful car! Thanks! More
by ezrabalser
Employees Worked With
Yoram Gorges, Iryna Olshanetska , Sharon Hanzlik
December 28, 2018
Great experience Had a great experience with very professional staff. Straightforward and responsive. Iryna follows up but without being too aggressive . Very informa Had a great experience with very professional staff. Straightforward and responsive. Iryna follows up but without being too aggressive . Very informative and price was great. More
by Mshammaa
Employees Worked With
Iryna Olshanetska
December 28, 2018
Purchased a 2019 VW Tiguan John was really accommodating in assisting us with our car purchase. We came on Christmas Eve and we had a set budget going in the dealership and he w John was really accommodating in assisting us with our car purchase. We came on Christmas Eve and we had a set budget going in the dealership and he was helpful in providing options within our budget. We did not feel any pressure to make a purchase right away. Vic made the process of buying easier and he threw in a freebie too. Good overall experience. More
by j-amp
Employees Worked With
Vic Jalili, John Gorzelnik
December 26, 2018
Awesome time with Nick! Had a great experience test driving and buying with Nick Griffin, very patient and prompt! Checked our a couple cars and Nick helped with giving me al Had a great experience test driving and buying with Nick Griffin, very patient and prompt! Checked our a couple cars and Nick helped with giving me all the info I needed to compare! Thanks again! More
by Audizoom
Employees Worked With
NICK GRIFFIN, Iryna Olshanetska
December 24, 2018
Recently purchased a 2016 Volkswagen! Mario was really helpful with our sale, he took his time to show us cars and made a few recommendations as well and when we finally picked a car, he m Mario was really helpful with our sale, he took his time to show us cars and made a few recommendations as well and when we finally picked a car, he made the sale very smooth and was very efficient with the whole transaction. I’d recommend Mario to anyone looking to purchase a car in the Chicagoland area! More
by anshuha
