City Volkswagen of Evanston

Damaged new car, re-painted car without my permission, rude! One Star is the lowest rating I can give them and yet they deserve much less. Service tech backed my new 2019 Jetta into another car and damaged bump One Star is the lowest rating I can give them and yet they deserve much less. Service tech backed my new 2019 Jetta into another car and damaged bumper. Took them 1 month to repair bumper. Noticed other paint issues. When dropping off the car, Adam (service manager) at Autobarn Evanston and I specifically discussed that he was to try to have the irregular paint area on the quarter panel addressed via buffing; he was explicitly told not to go through the clear coat and/or repaint. They had the car for another ~3weeks and what did they do? They repainted the quarter panel, without my consent. As with the shotty bumper repairs they had done previously, the quarter panel repaint that they did without my permission, included paint on window gasket, buffer burn on edge and a poor paint job. When trying to pick up my car, I requested detailed written documentation of what work they actually did and the service agent refused to provide it. He demanded that I sign a very light on detail service report. When I wrote a true statement on that receipt, stating VW Autobarn Evanston had my car repainted without my permission, the service guy [Brandon] told me he would not let me leave with my car, I would have to walk home and he shredded the paperwork. I wrote a true statement, that VW Autobarn Evanston repainted my car without my permission. The service tech apparently did not like the truth. Then, Brandon called me an "xxxxxxx". He called me an "xxxxxxx" because I requested detailed documentation of what exactly was done to my car and for stating the truth in writing that they repainted my new car without my permission. Mind you, that up to this point, I did not raise my voice, I did not act in any way irrationally or conducted myself in any way that could be considered as an "xxxxxxx". Be warned to stay far away from this dealership! I am paying full price on a lease for a "new" car that I have barely had in my possession to drive and they damaged repeatedly. Also, note that sales Manager Vic Jalili talks a great game about if there are any issues, he'll be there for you. Then when you call, he doesn't pick up, leave a voice mail, he doesn't call you back, you email him and you get an "unread" notice that he didn't read your email. This dealership is an unnessessary headache that you do not need in your life! Based on my experience, my recommendation is that you do not do any business with the VW Autobarn Evanston dealership! More

exelent Mario Grbavac make so easy for us. Very professionalHe know exactly what we wanted. Definitely will use them for my next purchase.That is my second ca Mario Grbavac make so easy for us. Very professionalHe know exactly what we wanted. Definitely will use them for my next purchase.That is my second car i was by from same gays. More

Bought and Leased Tiguan's Patrick McDonald did an amazing job with my lease and purchase this week. It was time consuming for him to juggle both transactions and he and the tea Patrick McDonald did an amazing job with my lease and purchase this week. It was time consuming for him to juggle both transactions and he and the team dealt with it thoroughly and professionally. Highly recommend Patrick More

Great car buying experience We were very satisfied with the car buying experience. Initially worked with Iryna over the phone since we knew exactly what we wanted. My mom and t We were very satisfied with the car buying experience. Initially worked with Iryna over the phone since we knew exactly what we wanted. My mom and then went into the dealer to purchase the vehicle and had no issues. Iryna was super friendly and helpful and has also helped with a couple of different follow ups after the purchase was completed. Would not hesitate to go there again and specifically to work with Iryna. More

Quick and professional Yoram was knowledgeable and extremely professional. He knew exactly what I wanted and was able to work the numbers to benefit me. The process was smoo Yoram was knowledgeable and extremely professional. He knew exactly what I wanted and was able to work the numbers to benefit me. The process was smooth and I would recommend Yoram to anyone who is wanting a reliable and amazing sales rep. More

2019 Tiguan Lease I had such an amazing experience at The Autobarn VW of Evanston. Mario and Narcis are both great because they are friendly, knowledgeable and care abo I had such an amazing experience at The Autobarn VW of Evanston. Mario and Narcis are both great because they are friendly, knowledgeable and care about their customers. They made me feel comfortable when selling me my new leased car and I’m very excited about my new car. Before leaving, Mario showed me how to use all the apps and features that my car had and made sure all questions were answered. They have such a great team here, as long as these 2 are here I will continue to do business with The Autobarn VW of Evanston. More

Mine was a very positive retail experience. Every member of the sales team starting with John Gorzelnik, was totally professional: polite; knowledgeable; cooperative. I recommend my salesperson Every member of the sales team starting with John Gorzelnik, was totally professional: polite; knowledgeable; cooperative. I recommend my salesperson and this dealership without reservation. More

New Atlas purchase Sales person Mario G. Have very good knowledge of products and very humble customer service with out any pushing or giving wrong information. Mario w Sales person Mario G. Have very good knowledge of products and very humble customer service with out any pushing or giving wrong information. Mario walked me through out whole process with his manager Narcis A. And made the best deal for me. Very happy with service and thankful for car choice. Dealership overall very clean and modern set up. More

Great service I got great deal and service from Autobarn Volkswagen. I wanted to thank Goran for his honest guidance. For 1st time car buyer like me this ideal and I got great deal and service from Autobarn Volkswagen. I wanted to thank Goran for his honest guidance. For 1st time car buyer like me this ideal and honest place to go with. More

Great Experience Purchased a CPO Golf Sportwagen and it was painless. Yoram Gorges was wonderful to deal with and was very helpful. At no point was I pressured, and it Purchased a CPO Golf Sportwagen and it was painless. Yoram Gorges was wonderful to deal with and was very helpful. At no point was I pressured, and it was all straightforward and quick. More