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City Volkswagen of Evanston

Evanston, IL

5.0
2,293 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today! So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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1033 Chicago Ave

Evanston, IL

60202

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Showing 2,293 reviews

April 03, 2019

Great! Mario Grbavac and Narcis Agic is the best sales staff and management in town!!! Everyone is friendly and well knowledgeable!Will be back again for su More

by nistransport1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Narcis Agic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Grbavac
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2019

Tire replacement Got there a little after they opened with no appointment. Brandon was able to get me in and out in under 2hrs. In addition, I didn’t catch the name of More

by A.A.A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
April 02, 2019

Leased my 2nd Jetta from Evanston VW and both times worked w/ Narcis Agic. He’s great. Very good at his job and pleasure to work with. He did great job getting me a good/fair deal. More

by bnolan1975
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Narcis Agic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Paszkowski
April 01, 2019

Very accommodating team! Love the customer service here. Everyone is friendly and well knowledged. Waiting area is clean, and comfortable. Convienent hours and location. Will More

by CLALICH72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Narcis Agic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon in Service, Patrick McDonald
April 01, 2019

Outstanding customer service. Special shout out to Brayner Asatouri for his great customer service. It's always great going to the Autobarn, thanks for taking care of your girl. More

by DAYSYDIAZ11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brayner Asatouri
March 31, 2019

Great customer service I will never go anywhere else to have my Passat serviced. Brandon and Alex always take great care of me and Mo is the best mechanic in the Chicago lan More

by paulpeugeotsmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex and Brandon the service advisors and Mo the technician are amazing!
March 31, 2019

Excellent service I visited to test a specific used vehicle I had found on cars.com. I was assisted by Yoram. He was very helpful and patient with my questions. He was More

by Bruce321
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Holtgren in Finance, Yoram Gorges
March 29, 2019

Fast, efficient, friendly service. Had a great experience. Oil changed and tires rotated in about an hour and a quarter.. Additionally, I was provided with a complimentary car wash (rea More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Reyes
March 29, 2019

Thanks for the help! I worked with John to purchase a certified pre-owned Passat. I was in and out of the dealership within three and a half hours. Great! Pretty stress fr More

by Laura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I forgot the gentleman's name who gave me all the papers to sign...Claudio, perhaps?, John Gorzelnik
March 29, 2019

missed important service More costly than I expected and missed replacement of driving light. Sloppy review of service prompt from the car itself. And I mentioned it at check More

by LEONARDS10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon in service
Apr 02, 2019 -

City Volkswagen of Evanston responded

Hello, Thank you for providing feedback on your visit with us. I apologize that we did not meet your expectation in regards to the cost of the service and that we missed the driving light. At your earliest convenience, please bring in your vehicle and I will replace that driving light bulb at no charge to you. Thank you for your continued trust in us. Regards, Adam Findley Service Manager

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