City Volkswagen of Evanston

Great customer service Transparent and non bureaucratic ways of work, all information was available and clarified, and salesman was kind and patient to get us through the pr Transparent and non bureaucratic ways of work, all information was available and clarified, and salesman was kind and patient to get us through the process. More

Did extra steps. They took care of the recall item but they also replaced my broken license plate holder. Nice people. Terrance as very nice and friendly and made su They took care of the recall item but they also replaced my broken license plate holder. Nice people. Terrance as very nice and friendly and made sure everything was taken care of. More

"surveys are meant to hurt people...not help them" ?!? First off, so far so good. I'm happy with the vehicle and the response to the minor service issue discovered right away. That said - I was overall dis First off, so far so good. I'm happy with the vehicle and the response to the minor service issue discovered right away. That said - I was overall disappointed in the typical auto sales game that I think all consumers are getting tired of putting up with. I came in with a good idea of what I wanted to purchase, pay and receive for my trade. From the start there was a steady stream of misinformation and what I interpreted as subterfuge . First I was told the online price was the "cash price"...then that changed to the "finance price". Then that price was suddenly one thousand more than the online price...which when reminded was corrected. When I asked about the VW First Responder discount, I was told that was already applied...which it was not, and subsequently adjusted. When I decided to think it over and look around a bit (not satisfied with the trade in offer) I was met with the usual "you're going to regret it" attitude. Another dealer did offer a better price on the vehicle and trade, and I Evanston honored it - done deal and I appreciated the efforts of all. From there the only thing I could have done without was the hard sell of the warranty upgrades at closing. This was a pretty clear attempt to rack up some extra dough from the customer on the way out by tacking it into the financing. "It's only an extra 3 or 4 dollars per month" I was told... C'mon...this is just predatory and in truth winds up costing the customer way more than the $1300 or so these upgrades cost. Especially when financing at 3-4%... caveat emptor. Finally, I wouldn't have bothered to write this if the salesperson hadn't have left me a voicemail asking me to "please give him all tens and yeses...because anything less is an atomic failure" and that "these surveys are meant to hurt people...not help them". Wow...begging for a good review and discrediting the customer feedback process...that's pretty pathetic, guys. Thanks for meeting my expectations of how we consumers feel about purchasing new vehicles from dealerships. Respectfully, Ken Koerber More

Should I bother whit an appointment? Even though I made an appointment I have to wait almost 3 hrs to get my car fix, which was fix 1 TIRE. Then, why should I bother making an appointment Even though I made an appointment I have to wait almost 3 hrs to get my car fix, which was fix 1 TIRE. Then, why should I bother making an appointment if I'm going to waist my time in the same way going without an appointment. What is the point to have an appointment? More

Disappointed I had an amazing experience when purchasing my 2018 R-Line Passat, however even getting someone to call me back for an appointment took several attemp I had an amazing experience when purchasing my 2018 R-Line Passat, however even getting someone to call me back for an appointment took several attempts. I was also disappointed because my car was in the shop twice and still no follow up as to why the radio kept shutting off on its own. I brought the car in initially for an oil change among other things and they didn't even reset the oil change notification on the dash, additionally the wrong sticker was put on the top left corner for a next oil change reminder. I will not pass judgment Maybe everyone just had a bad day. I will give the service center one more chance before I start taking my vehicle elsewhere. More

Great customer experience!! This is the second time I’ve purchased a car here and I couldn’t be happier. Everyone did their best to work within my budget especially Goran. They r This is the second time I’ve purchased a car here and I couldn’t be happier. Everyone did their best to work within my budget especially Goran. They really know how to treat customers and help them find the fright car. I am very happy with my Passat. Keep up the good work guys and I will be back next year to get an Atlas!! More

Disappointed I have always had good experiences at the dealer until this time. The service rep Brandon quoted me a price and I received the bill with two extra ch I have always had good experiences at the dealer until this time. The service rep Brandon quoted me a price and I received the bill with two extra charges. Left a msg for the manager no response. More

Great Service I had a great car experience purchasing a used car through Autobarn. The process was quick and Mario was great and very reasonable to work with. The I had a great car experience purchasing a used car through Autobarn. The process was quick and Mario was great and very reasonable to work with. There were no gimmicks as you get from Sales at many other dealers. More

Thanks to John, Narcis, and Gary! I really appreciate all of the work that John, Narcis, and Gary did to accommodate us and streamline our lease renewal experience! We will definitely I really appreciate all of the work that John, Narcis, and Gary did to accommodate us and streamline our lease renewal experience! We will definitely come back. More