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City Volkswagen of Evanston
Evanston, IL
2,295 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today!
So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,295 reviews
June 14, 2019
Strong start... weaker finish Good sales experience but the financing (we were not financing) took almost 2 hours. Realize this is probably an issue at every dealership but just w Good sales experience but the financing (we were not financing) took almost 2 hours. Realize this is probably an issue at every dealership but just wanted to bring it up. Having snacks and a full fringe of drinks might have made the wait less painful - thankfully a Cubs game was on. More
by JAZZYJENZ02
Verified CustomerEmployees Worked With
Chris in finance , John Gorzelnik
June 14, 2019
Great experience Had a very smooth, great experience buying a car with John G. He was very friendly, helpful, and patient throughout the entire process. Answered all o Had a very smooth, great experience buying a car with John G. He was very friendly, helpful, and patient throughout the entire process. Answered all of my questions. I would be happy to come back, and I’d recommend this place to friends and family. More
by MARCUS54
Employees Worked With
John Gorzelnik
June 13, 2019
Painless, professional, and personable Ricky Espino was my dealership salesperson. He was extremely helpful and followed up after the sale to locate the other set of keys from the prior ow Ricky Espino was my dealership salesperson. He was extremely helpful and followed up after the sale to locate the other set of keys from the prior owner of my car. Now that's customer service! More
by STEVE.NARSUTIS
Employees Worked With
Ricky Espino
June 13, 2019
Diesel Emission Repair Sucks After the dieselgate repair, the engine sputters & hesitates. First attempt to fix it was unsuccessful. The service advisor area seems disorganized. After the dieselgate repair, the engine sputters & hesitates. First attempt to fix it was unsuccessful. The service advisor area seems disorganized. I wish I had other options to get this fixed. More
by JERRY.MCMUNN
Employees Worked With
Adam Findley
June 11, 2019
Courteous and professional! Mario was super helpful without that “salesman pressure”. We really appreciated that he answered all of our questions and efficiently walked us throu Mario was super helpful without that “salesman pressure”. We really appreciated that he answered all of our questions and efficiently walked us through the process of buying our new (to us) car! More
by Ruthie
Employees Worked With
June 06, 2019
Turning a bad situation and making it perfect! I found a bolt in my tire just before my trip. Brandon in service took me immediately and my wait was minimal. Saved the day! I found a bolt in my tire just before my trip. Brandon in service took me immediately and my wait was minimal. Saved the day! More
by J1FULHAM
Employees Worked With
Brandon Asatouri, Adam Findley
June 06, 2019
Car that smells like a ashtray I found a 2016 Honda accord for a good price! My daughter and I along with a young man that works for me, made the 3 hour drive to Chicago. We got to I found a 2016 Honda accord for a good price! My daughter and I along with a young man that works for me, made the 3 hour drive to Chicago. We got to the dealership and saw the car, and really liked it. We got in the car and we both noticed it smelled like cigarette smoke. My mother died of lung cancer and my daughter has asthma! My moms car smelled exactly like the car you guys sold me! When I called and asked about the vehicle I asked if it was a smokers car and was told no! When the salesman got in the car with us to do the test drive, I asked him immediately if the car had been smoked in and He said No Sir it has not! I will tell you this, I would not of drove all the way there and bought this vehicle in a million years if I had known it was a smokers car! I noticed when we got home, the next day in the light, there are two cigarette burns in the from driver seat! I would of left the car and not purchased it but my ride had already left. So there is my experience for you! I own a small business and we have survived almost 73 years, and most of our customers are return customers or referrals . When people are driving from other states the information online needs to be accurate and for god sakes when someone asks if a car has been smoked in, tell the truth! Maybe offer to clean it or something , handle it with integrity! More
by MARATHONMAN242
June 02, 2019
Happy customer Technician did great job, he explained to me problem and everything what he did I like and I am 100% satisfied with this service , especially with te Technician did great job, he explained to me problem and everything what he did I like and I am 100% satisfied with this service , especially with technician who work on my car, and next time when I need service I will make appointment with this technician his name is Elvie . Thanks More
by MUSTAFABEKIC@SBCGLOBAL.NET
Employees Worked With
Adam Findley
June 02, 2019
Great experience convinced me to stay with this dealership The five stars are for the dealership as a whole, but especially for salesperson Mario Grbavac. I've been getting my cars from Autobarn Evanston since The five stars are for the dealership as a whole, but especially for salesperson Mario Grbavac. I've been getting my cars from Autobarn Evanston since 2000 and with one exception (not worth dwelling on, because that salesperson is gone and management at the time worked in good faith to clean up his mess) I've had a consistently good experience. Even so, I was considering moving on from VW when my current lease expired. I was looking for a compact SUV and there are a lot of great ones on the market right now. I stayed with VW and with Autobarn almost entirely because of the fantastic, straightforward, thoughtful service I got from Mario. Two years ago, when I was unhappy halfway through my last lease, he sat down with me and went over ALL my options, including bailing on the lease, taking the penalty, and leaving the dealership altogether. He ran the numbers for me and carefully walked me through my options without trying to persuade me to go with one over the others. I ended up finishing up the lease and staying with VW because Mario checked in with me months before it was up, met with me several times before I made my decision, again went over options in a way that felt transparent and straightforward, and got me into the Tiguan SE of my dreams. I am so excited about this car, which has everything I wanted and more than I hoped for, and am glad to have worked with Mario again. More
by msbrads
Employees Worked With
June 01, 2019
Had a good experience. It’s always pleasure to visit this place and meet with all of my former coworkers. Brendon & Alex just Awesome. Always found all answers of my questio It’s always pleasure to visit this place and meet with all of my former coworkers. Brendon & Alex just Awesome. Always found all answers of my questions from them. Thanks guys More
by IFTEKHARCHY84
Employees Worked With
Brendon, Alex, Adam Findley
