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City Volkswagen of Evanston
Evanston, IL
2,295 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today!
So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,295 reviews
August 15, 2019
customer service needs improvement Car was kept for over 2 weeks with no work done on it. It was supposed to be only a couple of days. I was never updated regarding my vehicle. The repa Car was kept for over 2 weeks with no work done on it. It was supposed to be only a couple of days. I was never updated regarding my vehicle. The repair was finally done after I called several times. I had to go in personally to check the status of the car even though i was told I would get a call back. Loaner car was not even an option because they never have any available. When I went in to my surprise the car had been ready since the day before and no one bothered calling. Adam was helpful but overall not the best customer service. I would definitely go to a different location. More
by mindtrix
Verified CustomerEmployees Worked With
Brandon Asatouri, Adam Findley
August 09, 2019
Great personal service with a smile Wow! The guys at the Volkswagen of Evanston did it again, this time better. This is the third car I have purchased from these guys and this time it wa Wow! The guys at the Volkswagen of Evanston did it again, this time better. This is the third car I have purchased from these guys and this time it was better than the other time which were great. This one gentleman who's name is Narcis Agic is very good at his job, and Mario Grbavac was great also. For any one looking to purchase a Volkswagen these are your guys. More
by JB00385
August 07, 2019
Friendly and knowledgeable. Problem was taken care of quickly and efficiently. I was told what was happening along the way and informed of the progress by the staff. Problem was taken care of quickly and efficiently. I was told what was happening along the way and informed of the progress by the staff. More
by ROBERTBARSON
Employees Worked With
Adam Findley
August 07, 2019
Friendly service My wife and I had a great experience buying a 2019 VW Tiguan. Yoram helped us navigate the process and he was extremely professional, knowledgeable an My wife and I had a great experience buying a 2019 VW Tiguan. Yoram helped us navigate the process and he was extremely professional, knowledgeable and had a great sense a humor. We would absolutely purchase another vehicle from this location. More
by AVARIAS
Employees Worked With
Yoram Gorges
August 06, 2019
Great service and customer attentiveness The team at the autobarn worked with my wife and I for over 4 hours to make sure we had the right vehicle and the right price. The entire staff was d The team at the autobarn worked with my wife and I for over 4 hours to make sure we had the right vehicle and the right price. The entire staff was diligent and attentive to our questions. The answered all if our questions and they made sure we had an awesome buying experience. I would recommend to everyone looking for a new car. More
by jeffreyfunke
Employees Worked With
July 30, 2019
Always THE BEST Great service, amazing staff. Always there to help and review and explain everything. The best service by far!! I will always shop and service my veh Great service, amazing staff. Always there to help and review and explain everything. The best service by far!! I will always shop and service my vehicles there. More
by eNezirevic
Employees Worked With
Adam Findley
July 29, 2019
Outstanding Service Experience Brayner was my service representative this time. He welcomed me like family and treated me with thoughtfulness and respect. My warning light problem w Brayner was my service representative this time. He welcomed me like family and treated me with thoughtfulness and respect. My warning light problem was not easy to diagnose promptly. Due to other obligations and my late afternoon arrival, we decided it might be best for me to leave the car and head back home, possibly waiting until the next day for pickup. Always kind and eager to serve Oscar gave me a ride. The next day I came in and picked up the car that needed a diesel related fix. Car drives perfectly and service experience was great. I first bought a VW there in 1999. I switched to a Mazda somewhere down the line and then bought another VW when my service coordinator moved back to VW. Now I have another VW and will continue buying them there as long as the service team stays. Even the mechanics are friendly and efficient when I encounter them. Best service team ever! More
by PHIL STUCKY
Employees Worked With
Brayner Asatouri and Oscar were primary. Alex Reyes also chimed in a bit in his always helpful way. Great people!
July 28, 2019
Thank you for your prompt attention New vehicle had engine trouble. Service diagnosed and repaired for free. Appreciated the communication I received from the sales department. thank you New vehicle had engine trouble. Service diagnosed and repaired for free. Appreciated the communication I received from the sales department. thank you for your help. More
by BURKECPATTEN
Employees Worked With
Adam Findley
July 26, 2019
positive experience My VW was under warranty, and my issue was addressed promptly. I probably spent a total of 5 minutes there - got a shuttle and then returned and my ca My VW was under warranty, and my issue was addressed promptly. I probably spent a total of 5 minutes there - got a shuttle and then returned and my car was waiting for me. A great experience! More
by CMGUNTHER
Employees Worked With
Adam Findley
July 22, 2019
Great Dealership The whole car-buying experience at this dealership was excellent! I’ve always felt pressured into buying a vehicle at any dealership I’ve been to and The whole car-buying experience at this dealership was excellent! I’ve always felt pressured into buying a vehicle at any dealership I’ve been to and Xavier was extremely patient while I made my decision. Best dealer that I’ve encountered so far. More
by benpierceofdeath
Employees Worked With
Xavier , Takashi Nishikata, John Gorzelnik
