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City Volkswagen of Evanston
Evanston, IL
2,295 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today!
So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,295 reviews
August 29, 2019
Great Customer Service We always have a great customer experience when we visit the Evanston dealership! The VW team is always very knowledgeable, courteous and professional We always have a great customer experience when we visit the Evanston dealership! The VW team is always very knowledgeable, courteous and professional! Thank you VW team! More
by PFPFOSTER
Verified Customer
August 28, 2019
Lack of response / updates from the dealership Overall, what I am disappointed is the lack of updates. I completely understand that accidents can happen (the car key was lost in the service shop) a Overall, what I am disappointed is the lack of updates. I completely understand that accidents can happen (the car key was lost in the service shop) and all people make mistakes. I did not blame the service shop at all for losing my key. However, I do not like the follow-up or reaction of the service shop. First, I found the key was lost when I personally went to the shop the next day. I think it would be much more respectful and time-saving to call me and give updates on the lost key. Second, for the past 2 weeks, I politely left a few voicemails on the service manager’s office phone and explained my requests for updates. I never got any responses ...... Below contains more information about my experience during this service: • 5:30 PM, Aug 13, 2019: I dropped my car for recall repair. I was told that the repair will be done by the end of tomorrow (Aug 14th.) • 5:30 PM, Aug 14, 2019: I went to the service shop and was told that the car key was lost (I was not notified beforehand). A man told me that they checked the camera in the service shop but did not found any information; a new key was ordered. I complained to him and requested for feedback and future updates. That man gave me the business card of the service manager (Adam Findley) and said he will also let Adam know to follow up with me. He also asked me for the spare key to open the car otherwise they cannot do the recall repair. So, after this conversation, I went home, found the spare key, and gave the spare key to the people working at the service center. • 2:09 PM, Aug 15: I got the message that the recall repair was done (I shall thank Brandon for sending me this update). I call Brandon as well and he did not have the information about the upcoming new key, so I just thanked him for telling me the finished recall repair. • 5 PM, Aug 15: I called service manager (Adam Findley at office phone – 847-570-3058) and ask for updates on the incoming new key. No one answered. I left a voicemail regarding my situation, requests for updates, and my cell number. No feedback. • 5: 30 PM, Aug 15: I went to the shop and got the car and my original spare key back. I was told that another key was on the way and I may be able to pick up on Saturday (Aug 17) or next Monday (Aug 19), which turns out to be too optimistic (I finally got the key on Aug 27). • 4 PM, Aug 22: for one week, NO UPDATES from the service shop! I called the service center (847-866-7600, 888-377-4922) a few times at different times (ranging from 3 pm to 5pm), no one answered. I called the service manager (Adam Findley at office phone – 847-570-3058) and no one answered. I left a voicemail at 847-570-3058 again and had not heard back from Adam. • 10 am, Aug 23: I called the service center and Adam Findley again and no one answered. Finally, I make through the phone call by calling at the sales department and the lady kindly forwarded my phone to the service center. Finally, I got a chance to talk with a gentleman (I believe it is Brandon) and he gave me updates on the incoming key (coming on that Sat or next Monday, which turns out to be good prediction). I explained my request for updates and he said that he will personally follow up with me (thanks to him on this). • 4 pm, Aug 26: I got a call that the incoming key arrived and made the appointment on Aug 27th. • 5 pm, Aug 27: I went to the shop and got the re-programmed keys. More
by jiajiahao111
Employees Worked With
Adam Findley
August 26, 2019
Service and oil change Good job ! Quick and reliable! The service for car was done and I appreciate all suggestions and help Received ! Thank you very much for being profess Good job ! Quick and reliable! The service for car was done and I appreciate all suggestions and help Received ! Thank you very much for being professional ! More
by ARTOFFITNESS
Employees Worked With
Great job from everyone!
August 25, 2019
Best ever car buying experience. Over the years, I have purchased many automobiles (probably over thirty), some of them from Autobarn of Evanston: several Eurovans (including a 1993 v Over the years, I have purchased many automobiles (probably over thirty), some of them from Autobarn of Evanston: several Eurovans (including a 1993 version), several Rabbits/Golfs, and at least one Jetta. This purchase of a 2019 VW Tiguan was the smoothest and best-handled transaction yet. More
by Jennings Customer
August 23, 2019
Very professional service Nice people to deal with. Very proffesional, prompt, always smiley and do everything on time. Very pleased with their knowledge, and flexibility. Fair Nice people to deal with. Very proffesional, prompt, always smiley and do everything on time. Very pleased with their knowledge, and flexibility. Fair pricing on new car More
by sosicdzevad
August 22, 2019
Great experience Yoram was very helpful from start to finish. Made the process simple, quick, and overall enjoyable. This is a dealership I will do business with in th Yoram was very helpful from start to finish. Made the process simple, quick, and overall enjoyable. This is a dealership I will do business with in the future and will certainly recommend to anyone searching for a vehicle. More
by MAV
Employees Worked With
Lewis Belcher, Yoram Gorges
August 22, 2019
Good experience I would strongly recommend your service personnel respond to voice mails. This would eliminate my concerns about the status of the repair of my car, a I would strongly recommend your service personnel respond to voice mails. This would eliminate my concerns about the status of the repair of my car, a 1999 Beetle. Thanks. More
by JJMS888
Employees Worked With
Alex Reyes was lead and Brendan Asatouri filled in when Alex was not available., Adam Findley
August 21, 2019
Satisfied & Happy! Autobarn VW of Evanston did a great job ensuring my Certified Pre-Owned (CPO 2016 Tiguan was ready for delivery. Jackie Gonzalez (Sales) jet in contac Autobarn VW of Evanston did a great job ensuring my Certified Pre-Owned (CPO 2016 Tiguan was ready for delivery. Jackie Gonzalez (Sales) jet in contact through the process and made sure both my wife & I were happy with our purchase. More
by GENOPETRO
Employees Worked With
Jackie Gonzalez
August 20, 2019
Good fast sale I used TrueCar to get an internet price and Autobarn VW of Evanston had the best price. I went there first thing in the morning to finalize the deal. I used TrueCar to get an internet price and Autobarn VW of Evanston had the best price. I went there first thing in the morning to finalize the deal. I met with Sharon the internet mgr and she introduced me to Jackie Gonzalez who took great care of me through the rest of the process. It was about 2 hours from the time I walked in to the time I walked out. Most of that was waiting for my loan provider to get back to us. More
by ABELLO_M
Employees Worked With
Jackie Gonzalez
August 20, 2019
Excellent!! Mario was very helpful. I really appreciate. Thanks for your time. I would highly recommend the Autobarn. All time was very helpful. I love my car Mario was very helpful. I really appreciate. Thanks for your time. I would highly recommend the Autobarn. All time was very helpful. I love my car More
by Ahmed
