City Volkswagen of Evanston

Top level service throughout! We had researched several different car models and dealerships. We knew we didn't want to go back to a VW dealership in downtown Chicago so we opted We had researched several different car models and dealerships. We knew we didn't want to go back to a VW dealership in downtown Chicago so we opted for the Evanston Autobarn because we could look at both VW and Mazda. After test driving a Mazda CX3 and not liking it, we walked next door to the VW dealership to loot at getting another GTI. Staff was very friendly and let us look around until we wanted to look more at the GTI. I approached John Gorzelnik and he took us over to the lot to test drive a GTI. John clearly explained the "upgrades" to the SE model compared to our current S model. We pretty much decided that we were going to take the test drive car that day. When we got back to the dealership, John quickly got us numbers we liked and we were financed in a matter of minutes. We eventually got everything signed and took our new GTI home. Once we got home though, we noticed a sizable "gouge" above the front driver side wheel well. This had obviously been done at the dealership because you could tell they had tried to cover it up. Granted, we should have looked closer before driving it off the lot but this also should have been spotted by the dealership and/or salesperson. We contacted John immediately and he instructed us to bring the car back to take a look at it. At this point, we thought we were screwed. We thought they were going to be jerks and say it's our problem since we already drove the car home. But John and his team were complete opposite of that. They admitted it was their fault. They took the car back and promised to fix the gouge and even gave us a Jetta as a loaner until our GTI was fixed. No questions asked. No run around. They simply stepped up and did the right thing. A week later we had our GTI back and love it. We've bought cars from several dealerships and had good & bad experiences at all of them. VW Evanston easily was the best car buying experience we've ever had and that's mainly due to John. He got us the perfect car and when there was an issue, he stepped up and took care of it. More

Emergency Service Air loss in left front tire. Pulled into Autobarn of Evanston service department. Love how someone is right there directing you as you pull in :) T Air loss in left front tire. Pulled into Autobarn of Evanston service department. Love how someone is right there directing you as you pull in :) Terrance was on it right away. Tech found screw in tire, fixed me up quickly and even washed and vacuumed my vehicle. They completed an open recall as well. Everyone is super friendly. Thank You!! More

5-Star Probably one of the easiest car buying experiences ever! No wait, Mario took care of everything, answered all my questions, gave us a great price, mad Probably one of the easiest car buying experiences ever! No wait, Mario took care of everything, answered all my questions, gave us a great price, made everything so simple! More

Pretty easy going Brayner is great, knowledgeable, pleasure to be around; Terrance is a good point person as well. There was a mishap with missing wiper fluid, that was Brayner is great, knowledgeable, pleasure to be around; Terrance is a good point person as well. There was a mishap with missing wiper fluid, that was easily remedied. More

Recall service They have awesome service and finished within specified period. Always friendly staff and quite waiting area with good food. Returned the car in good They have awesome service and finished within specified period. Always friendly staff and quite waiting area with good food. Returned the car in good and excellent condition. More

VW purchase I worked with Ricky to buy my VW Golf All Track yesterday. He was the best, very helpful and professional. The entire car buying experience from worki I worked with Ricky to buy my VW Golf All Track yesterday. He was the best, very helpful and professional. The entire car buying experience from working with Sharon pre- appointment to test driving and purchasing with Ricky was excellent. I will definitely use this dealer again. More

Very good Work has always been very well explained and time estimate for repairs are right on. recently purchased 2 used cars and was treated very fairly. Work has always been very well explained and time estimate for repairs are right on. recently purchased 2 used cars and was treated very fairly. More

Quick and easy Had a great overall experience. The process went relatively quick and Mario was very accommodating.i also did not feel overly pressured to buy anythin Had a great overall experience. The process went relatively quick and Mario was very accommodating.i also did not feel overly pressured to buy anything I didn’t want or need. More

Professional service from the start to finish I received very professional service from everyone I met. The transaction went very smoothly with no surprises or problems. I would most certain I received very professional service from everyone I met. The transaction went very smoothly with no surprises or problems. I would most certainly recommend The Autobarn Volkswagen of Evanston dealership to anyone. I would without hesitation go there again. More

Best dealership Simply the best dealership in town hands down. I been a Customer for over 10 years , also including my family. We will continue to be customers for y Simply the best dealership in town hands down. I been a Customer for over 10 years , also including my family. We will continue to be customers for years to come. Thank you More