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City Volkswagen of Evanston
Evanston, IL
2,298 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today!
So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,298 reviews
November 25, 2019
Very nice people in the dealer The last time I visited the dealer I was very happy every body there are very kind with customer and also they really helped with my car. Thank you v The last time I visited the dealer I was very happy every body there are very kind with customer and also they really helped with my car. Thank you very very much More
by mw5103
Verified CustomerEmployees Worked With
The mechanic man, Alex and the cashier woman.
November 25, 2019
Quick efficient and comfortable The staff at evenston volkswagen is very helpful and very polite. The service is fast and there were no complications with anything and everything was The staff at evenston volkswagen is very helpful and very polite. The service is fast and there were no complications with anything and everything was handled professionally. More
by aldin.belko23
Employees Worked With
Adam Findley
November 25, 2019
Annual service Very friendly, excellent customer service. Quick service! Explained everything, answered all my questions. Didn’t realize it would cost as much as it Very friendly, excellent customer service. Quick service! Explained everything, answered all my questions. Didn’t realize it would cost as much as it did I should have asked but it was explained and I understand why. Good job overall! More
by CATHY.BERES
Employees Worked With
I don’t know any of the names so sorry!
November 23, 2019
Experience at Autobarn VW Went to buy out my leased Volkswagen Jetta. The staff was really helpful and courteous. I felt they genuinely wanted to help. I was pleased with the s Went to buy out my leased Volkswagen Jetta. The staff was really helpful and courteous. I felt they genuinely wanted to help. I was pleased with the service. More
by BORIF77
November 22, 2019
Purchasing Volkswagen Atlas S 2019 Mario Grbavac was a great and smooth to work with. Quick, knowledgeable, high quality experience very professional. It was an absolutely pleasure work Mario Grbavac was a great and smooth to work with. Quick, knowledgeable, high quality experience very professional. It was an absolutely pleasure working with Mario. Highly recommend!!!! Peter Kucharski More
by Peter Kucharski
Employees Worked With
November 22, 2019
Buying the new car We have excellent experience, the people who works there was treated like we are family. We recommend to everyone to go there to buy cars because gon We have excellent experience, the people who works there was treated like we are family. We recommend to everyone to go there to buy cars because gonna be happy with deals More
by ivansd07
November 22, 2019
30,000 mile check-up Very professional all the way around; efficient making the appointment and very flexible when I had to change it. explained what the service would ent Very professional all the way around; efficient making the appointment and very flexible when I had to change it. explained what the service would entail and the cost. Service was done and car was ready as promised. Efficient check-in and check out. Waiting area is clean and comfortable. Most importantly, they give me the feeling they really care about my car and me. Alex at the service desk was great. I drive 35 miles to the dealership even though I have dealership closer because of the quality and professionalism of their service More
by GSEATON1
Employees Worked With
alex, Adam Findley
November 18, 2019
Great Customer Service Jackie was amazing and easy to work with! She was extremely knowledgeable, responsive and respected my boundaries as a consumer. I visited several “pu Jackie was amazing and easy to work with! She was extremely knowledgeable, responsive and respected my boundaries as a consumer. I visited several “pushy” dealers and this was not the case with Jackie. I highly recommend her! More
by VAUGHN_LAMONT
Employees Worked With
Jackie Gonzalez
November 18, 2019
Awful service They notified me in September to bring car in for service, so I booked an appointment and when I showed up they told me it didn't need service and to They notified me in September to bring car in for service, so I booked an appointment and when I showed up they told me it didn't need service and to come back in November so I scheduled a November appointment. When I showed up for the November appointment, they had no record of my appointment even though I had received an confirmation of my appointment a week before. They took the car anyway and promised me to have it done by 5:00. I showed up at 5:30 but it wasn't done until 6:30. Never again! More
by layton.bruce
Employees Worked With
Adam Findley
November 16, 2019
No complaints with my experience. The sales associate who helped us was very professional and informative. I would recommend this dealership to friends and family. helped us was very professional and informative. I would recommend this dealership to friends and family. More
by Mbrocksmith92
Employees Worked With
Yoram Gorges
