City Volkswagen of Evanston

Very quick and efficient service . I was able to bring my car early in the morning, got it fixed and was able to go to work. Thank you . I was able to bring my car early in the morning, got it fixed and was able to go to work. Thank you More

Very helpful and professional! Worked out a great deal and are there whenever I may need them. Mario and Narcis are the best in the business go see them! and are there whenever I may need them. Mario and Narcis are the best in the business go see them! More

Go see Narcis! I went in there knowing which car to test drive and he brought it out, let me take it around & made the process as easy as possible. He answered all my questions and I drove out of the lot wi drive and he brought it out, let me take it around & made the process as easy as possible. He answered all my questions and I drove out of the lot with my car. Thanks guys! More

Great experience overall. They let me test drive with no pressure, then explained all the details to me with patience. One disappointing factor was that they misspelled my name even though I wrote it correc pressure, then explained all the details to me with patience. One disappointing factor was that they misspelled my name even though I wrote it correctly, which creating a problem with registration, and since it was right before they closed on a Saturday, they rushed through things and it felt like I was being “shooed out” of the shop once they got my money. I did not like that at all, especially since there was the registration issue that needed to be solved. Other than that, the experience was very good. More

Brayner provided exceptional service and is very understanding when I communicate my concerns and needs. He keeps me up to date on the status of my vehicle and he is through in his care. understanding when I communicate my concerns and needs. He keeps me up to date on the status of my vehicle and he is through in his care. More

Effortless This is our second time returning to the car dealer as both experiences were simple and fast. Both Mario and Narcis were very helpful and informative This is our second time returning to the car dealer as both experiences were simple and fast. Both Mario and Narcis were very helpful and informative throughout the whole process. More

Easy car purchase during quarantine Was able to buy a new car very easily from the Evanston VW team. Before arriving i was able to work with Mario to understand all the numbers, and have Was able to buy a new car very easily from the Evanston VW team. Before arriving i was able to work with Mario to understand all the numbers, and have a quote in hand on what i would be expected to pay. Upon arriving the vehicle was already pulled up front and ready for a test drive. After the team made the purchase process very easy and transparent and i was able to leave the lot after a few hours in a new vehicle. However after delivery i noticed the car had a few dents, after a call with Mario I was able to schedule service and a loaner, and made the appointment painless. Would definitely recommend this dealer to a friend, and consider it when my other vehicle is ready for replacement. My only complaint after growing up in the suburbs is parking at the dealer is extremely hard due to the small lot, and ended up having to street park during my few visits. More

Great service during difficult times This will not Great service during difficult times This will not allow me to choose Alpha Romeo. This was silly. So I’m adding words to fit the survey. Great service during difficult times This will not allow me to choose Alpha Romeo. This was silly. So I’m adding words to fit the survey. More

Always a great experience! The service staff is always friendly, helpful and are great communicators. I brought our car in to fix a flat tire and bent wheel, My husband asked if The service staff is always friendly, helpful and are great communicators. I brought our car in to fix a flat tire and bent wheel, My husband asked if they'd run a general diagnostic, check fluids and make sure everything else was A-OK - which they did and everything is fine. Just need to bring the car in for the regular oil change in a couple months. Yay! More

Excellent service during these difficult times My car had a flat tire and I needed it to be replaced quickly. Called VW Evanston Autobarn service and they said I could bring the car right in. Brand My car had a flat tire and I needed it to be replaced quickly. Called VW Evanston Autobarn service and they said I could bring the car right in. Brandon, the service rep, was attentive and thoughtful. His excellent service was experienced from when I walked in to drop off my car to the moment I pickup my car the following morning. More