City Volkswagen of Evanston

Abram at Volkswagen in Evanston kept me updated with the status of my car throughout the day when it was being serviced. When the mechanic ran into some difficulty, Abram told me right away and offered to status of my car throughout the day when it was being serviced. When the mechanic ran into some difficulty, Abram told me right away and offered to help me get a ride if I need one. More

I both car I had really good experience with all employees at Volkswagen in Evanston. Mario and Narcis were very helpful with all went very good! I'm very sati I had really good experience with all employees at Volkswagen in Evanston. Mario and Narcis were very helpful with all went very good! I'm very satisficed with my new car! I already recommended this Autobarn to all my friends that need a new car. More

PLEASANT EXPERIENCE WE WERE HAPPY WITH THE SERVICE PROVIDED BY OUR SALESPERSON AND THE FINANCE PERSON. WE GOT A VW TIGUAN 2020 AND THEY HONORED THE LOWEST PRICE ONLINE AN WE WERE HAPPY WITH THE SERVICE PROVIDED BY OUR SALESPERSON AND THE FINANCE PERSON. WE GOT A VW TIGUAN 2020 AND THEY HONORED THE LOWEST PRICE ONLINE AND THEN ADDED SOME DISCOUNTS TO MEET OUR BUDGET. WE ALSO TRADED IN OUR OLD TOYOTA HERE AND THE OFFERED PRICE WAS ALSO REASONABLE. More

Made an appointment the day before , showed up the following day and they took care of me quick & easy. For a tire replacement I paid $30 thanks to the warranty they offer when you purchase a vehicle following day and they took care of me quick & easy. For a tire replacement I paid $30 thanks to the warranty they offer when you purchase a vehicle with them. More

Not enough room , however initial workNot completed Not enough room , however initial work Not completed until call for pickup at which time i reminded them of the AC which was then taken care of . I w Not enough room , however initial work Not completed until call for pickup at which time i reminded them of the AC which was then taken care of . I was quoted 650$ ishhh then but when i arrived it was 813$ which i was not expecting and I’m not clear on why the bumper to bumper warranty didn’t cover the AC motor as i was told it covered everything bumper to bumper but brakes tires wiper blades light bulbs . More

My relationship with this dealership as been very positive thus far. I had to have the A/C fixed and it was done so promptly and with a good attitude. positive thus far. I had to have the A/C fixed and it was done so promptly and with a good attitude. More

The service representative, Terrence, was fantastic. Service was quick and courteous. The waiting room provided the right amount of social distancing and provided coffee and snacks. Service was quick and courteous. The waiting room provided the right amount of social distancing and provided coffee and snacks. More

Terrance at the VW Evanston Service department provides customer service that is simply phenomenal. He went above and beyond to connect with me, hear my needs/concerns about my vehicle, and offer recommend customer service that is simply phenomenal. He went above and beyond to connect with me, hear my needs/concerns about my vehicle, and offer recommendations. More

Very good overall. First guy I got was a little green, but follow through and financing was very quick and accommodating. Would recommend to others. but follow through and financing was very quick and accommodating. Would recommend to others. More

Mario was very kind and patient with me as I went back and forth about my commitment to purchasing a brand new car. He completed the paperwork quickly and was very hospitable to me while I waited. I look and forth about my commitment to purchasing a brand new car. He completed the paperwork quickly and was very hospitable to me while I waited. I look forward to interacting with him in the future if the need arises. More