City Volkswagen of Evanston

Great communication. Easy to do business with. Very informed about my 2024 Tiguan SEL R-Line. Great service Easy to do business with. Very informed about my 2024 Tiguan SEL R-Line. Great service More

Ricky is the go to sales person! He helped me get into my dream vehicle! I had been undecided for a while whether or not to get a new vehicle and he took his time to answer all my qu He helped me get into my dream vehicle! I had been undecided for a while whether or not to get a new vehicle and he took his time to answer all my questions in a very professional and friendly manner! If you're looking for a new or used vehicle Ricky is the guy! More

Leased a 2024 Taos SEL from Mario Grbavac and couldn’t be happier with the experience. Car was ready when I arrived. Worked within my budget and didn’t hassle me for any extras! HIGHLY RECOMMEND WORKING WITH happier with the experience. Car was ready when I arrived. Worked within my budget and didn’t hassle me for any extras! HIGHLY RECOMMEND WORKING WITH HIM! No need to go anywhere else! Thank you Mario More

Ricky was incredibly kind and patient helping me through the entire process as a first time car buyer. The dealership was able to match the best competing offer local to the area, and Ricky was very helpfu the entire process as a first time car buyer. The dealership was able to match the best competing offer local to the area, and Ricky was very helpful in being able to compare the different trim levels and make a decision on the purchase. More

Good attention, very profesional, welcoming, respectful, responding to any of my doubts that I have responding to any of my doubts that I have More

I had an exceptional car buying experience at City Volkswagen of Evanston. The staff was knowledgeable and attentive. The entire process, except for finance paperwork, was conducted online. I walked i Volkswagen of Evanston. The staff was knowledgeable and attentive. The entire process, except for finance paperwork, was conducted online. I walked in at 7:10pm and left with my new vehicle by 9:40pm. Sales Manager, Erick Schneuker, and Finance Manager, Alex, both deserve special mention for their efficient and compassionate service. Erick completed the deal over a few emails, and Alex organized and efficiently completed all the paperwork in time. Salesperson Mario Grbavac also played a crucial role in this positive experience. He was thorough with the demo of the vehicle prior to delivery, ensuring I was familiar with all its features and functions. What sets City Volkswagen of Evanston apart is their genuine care for their clients. They listen to their customers' needs and preferences, and they understand that deals can be done online. This should serve as a learning experience for all car dealerships. It's not always necessary for customers to come into the dealership to get a quote or the best deal. I look forward to reaching out to them for my next purchase. I highly recommend City Volkswagen of Evanston for their professionalism and outstanding service. Thank you again Erick, Alex and Mario! More

We met with a number of VW dealerships that told us the vehicle model/color combination that we wanted was not available, and felt pressured to buy a different vehicle. Then I called City VW in Evanston. vehicle model/color combination that we wanted was not available, and felt pressured to buy a different vehicle. Then I called City VW in Evanston. My first contact was Marcus, he said they could help! We went to the dealership and worked with Ian, he was amazing! Friendly, extremely knowledgeable about the vehicle, no pressure. They found the vehicle we wanted, and we had it in a few days! Alex in finance was also great, and made the financial aspect feel less stressful. Great team at City VW in Evanston!! We hope to work with Ian on our next purchase. More

I have purchased six cards from City Volkswagen and would purchase a seventh in the future. Every person we interacted with was focused on the customer and got involved at the proper time to get the deal don purchase a seventh in the future. Every person we interacted with was focused on the customer and got involved at the proper time to get the deal done. More

I worked with Julian Diaz recently on the purchase of a Taos. Julian was great! He honored the price I was quoted from a different dealer for my trade-in, didn't try to give me the hard sell, or upsell me Taos. Julian was great! He honored the price I was quoted from a different dealer for my trade-in, didn't try to give me the hard sell, or upsell me to a more expensive model, and made the buying process as smooth as possible. He also offered to let me test drive the car on the Edens, which other dealers didn't do, and, even better, let me drive it home to make sure that it would fit in my awkward parking spot. He really wanted to be sure that the Taos was the right car for me. I would recommend Julian to anyone who is interested in buying a VW. More

The people are great! When I first came into the dealer I felt welcomed right away. Marcus met us and made us feel comfortable. Then he introduced me and my wife to Julian When I first came into the dealer I felt welcomed right away. Marcus met us and made us feel comfortable. Then he introduced me and my wife to Julian. Julian is great! He started to show us the car I was interest in and over the next several days let me drive several time a few different cars. Finally he was patient and worked with me on getting a great deal. Julian showed to be hardworking, honest and someone I can trust. Manny was great as well. He helped us with the final touches of the car purchase and explained in detail the warranty and additional coverage. I’m happy! More